“I bought 2 pairs of boots end of February 2024, on the fifth day, they sent me a message for delivering my order. At around 14 pm my parcel was delivered, wow the quality of both boots is excellent, just ad how they are on the app or picture. I thank you for the best service ever as my first order experience. I also love the packaging, wow those boxes are super 👌 cute. I promise to be ordering again sooner, I love your service. Thank you so much, come winter I'm ready for you this year.”
“I've been using Runwaysale for about 7 years now and have loved the service I received as well as the incredible deals... however since it has turned to MyRunway I've been disappointed again and again - numerous items suddenly "out of stock", items missing from my order, orders taking over a month when estimated shipping says 3-5 days, items scrunched up and stuffed into their little bags... and now, cherry on the cake, they're now stamping the items with their MyRunway name and it DOES NOT WASH OUT! Not sure what is happening guys, but get your house in order or you'll lose your clients.”
“I find excellent quality items on RunwaySale. In the event that I need to return something, they're always helpful and kind, in facilitating the returns.”
“I started purchasing online beginning of 2020 and its started out great then they slowly started cancelling items or not packing them with the rest of my order and I have to run around so they can investigate what went wrong. I've had many items that they cancelled on my orders and when i tried to reorder it's out of stock or sizes which left me annoyed but then i sent back items for refund and they partially refunded me and I'm still waiting over a week now for the rest of the refund.
Then i though i got lucky on black friday where i just went on their app and found diadora sneakers for R0.00, something got me thinking take two pairs incase there is a problem with one they can still send the other one
Order placed successfully and two day later I checked the progress of my order and it said items ready to be shipped
I waited patiently but came friday still no notification so I went on the app to check the progress just to see that my order has been cancelled
I'm very disheartened by this as no one even called or emailed to let me know they cancelled my order”
“Always good service. Even if something doesn’t fit and you have to return it. Great bargains. Good quality checks. Been using it for over a decade. Very reliable. Highly recommended.”
“I experienced great customer service while I had a problem with my order payment ,affordable prices and fast delivery service.
Refunds are easy and hustle free!
I'm so happy with you guys.”
“Been Shopping at RunwaySale for 15 years or more. Always great bargains to be found and always something to tempt you. If there is a problem (very rarely as they quality check) it’s fixed in a jiffy. Highly recommend. Great merchandise at really good bargain prices all the time. Well packaged.”
“I had a very bad service and since I placed an order on the 5th of May, its end of the month and I still haven't received it. What's even worse is that when I called they said they don't know when they will deliver. I'm so disappointed, I will never buy nor recommend any of my friends to buy from Runwaysale”
