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Rutland Cycling Reviews

2.9 Rating 114 Reviews

46 %

of reviewers recommend Rutland Cycling

Company Reviews

2.9

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Rutland Cycling 3 star review on 8th September 2022

Mr Denis Goulden

Rutland Cycling 1 star review on 19th July 2020

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally shocked at the service from this company !!! You pay a premium for next day dispatch they then tell you it’s a estimated time ??? Going on holiday In a day cycling and now have no bike woman in customer services could not care less !!! Shocking service and disgusting customer services Ask for a refund on my next day dispatch charge and they says they will just refund the full amount !!! Fantastic service NOT !!!”

Posted 3 years ago

“My Partner has just spent 2k on an electric bike with this company, from day 1 there where issues with it that he let them know, the biggest one being the gears which they said they would pay to be fixed if he went to the shop, guy in the bike shop said the seat was so wedged in he would break the frame if he tried to move it, so my partner took the bike all the way back in person to Rutland, he has now been informed he has to pay for a new seat that he didn't even move as its stuck in the first place, the bike is still under the 30 day warranty and they are trying to blame him for the errors, absolutely awful customer care, it now seems our only option is to go to trading standards, avoid buying from theses guys its been an absolute nightmare!”

Posted 4 years ago

“The delivery was bodged. Communication was inaccurate and slow but mostly it entailed me contacting Rutland multiple times trying to ascertain what was going on. Customer service reaction was of no practical use. This is the worst online purchase experience I can recall suffering.”

Posted 4 years ago

“I purchased a giant, gears not set up, I think the barrel adjuster may be cross threaded, the gear cable has a slight fray to it, quite disappointed, I have ordered bikes from other companies in the past and never had a problem, whoever claims to have set my bike up needs retraining.”

Posted 3 years ago

“We've bought two Giant hybrid bikes during the lockdown. From day one they were making noises, I think they were badly assembled. Noises are loud, we get looks from people while cycling. Noises are coming from the wheels, pedals, and core. Also the chain is rattling, touching the gear shifter. Gears don't switch fully and sometimes get stuck while shifting. We also have to pump up the tires every month, they lose air quite quickly. We tried contacting the support but had no support from them, we were suggested that we should do regular bike checks, like every couple of months which costs £50 per bike. We are very upset and disappointed with Rutland.”

Posted 3 years ago

“Absolute joke of a company. They took money for a bike, meanwhile i spent a few days buying accessories, then 3 days later they cancelled the order as they apparently haven't a clue what's in stock. All the other stockists sold out by the time i finally got to speak to someone. They kept promising they'll call - they did not. They didn't reply to emails. I was just kept on hold while they thought up excuses. Lamentable excuses they were too, lots of lies and excuses.”

Posted 4 years ago

“Poor Customer Care... On 3 January I bought Cannondale SCALPEL-SI CARBON 2 at Rutland Cycling (Web Order No. 304301), a competitive price, easy and fast online shopping process. From here the problems start... the shipping wasn't fast but I can consider it reasonable... but when I get the bike it comes with a piece RockShox XLoc Full Sprint Remote Control broken. I take several photos of the bike still inside the box and send it to customer service, without quick response I decide to call and explain the situation... I proposed to take the bike to a local store in France (country of residence) to pay and then send the invoice to be refunded... long process of emails, later they say they send the part themselves because the part that the local store said it was necessary to replace was not the right one. They send the part... and send the incorrect part, instead of sending the Full Sprint they send the single sprint... in the shop take the trouble to disassemble this piece and assemble it on the other control but without success. The Lefty suspension and the RockShox rear were never locked and unlocked correctly. Ah, I must say that they paid me the invoice for the store's labor (+/-50€). I take the bike to another local store to see another opinion... same answer the RockShox XLoc Full Sprint Remote Control has problems and does not let bleed correctly. I write again an e-mail explaining that what is necessary is the piece, and they reply that they have contacted Cannondale and expect a solution. In short... today May 8th I’ve used the bike 2 times, the suspension still doesn't work properly and I don't have a solution from the seller or the brand Cannondale... more than 40 emails exchanged without solution...”

Posted 4 years ago

“First time using Rutland and not a good experience.Ordered 6 x CO2 road bike cartridges which it said was in stock ,3 arrive as part order, had a look online still in stock😂 contact Rutland sorry don’t know what’s happened I will send you the remaining order,fantastic came next day delivery I was going on cycling hol,opened box and wrong order sent 😂 contacted Rutland and was offered a replacement or refund for wrong item. Sent email for a refund which was picked up by Rebecca who kept sending emails asking questions because she could not be bothered to read the attached emails until I told her it was getting silly and read the previous email .Poor experience and at time of review 7 days later NO REFUND .”

Posted 1 year ago

“Poor customer service, I would not recommend Rutland Cycles.”

Posted 1 year ago

“Well what surprise........order has not turned up!!! I wish I did my research before ordering!!! I recommend to anyone that has had any delay of delivery or no delivery at all and you've had to fight for a refund to contact Trading standards asap!! Before some other smuck gets done over. Bombard all their socials until you get your goods.”

Posted 1 year ago

“I had a fault with some recent tire purchases - I contacted the store and spoke to Mirron in their customer care team and - the service was second to non - she helped me sort out any returns/ exchanges / refunds and made the whole task nice and easy - after care is paramount & important and Mirron delivered - well done Mirron and thanks again for all your help and hard work xx I will recommend and purchase from this organisation in the future :)”

Posted 1 year ago

“Item never arrived. Promised I would have the bike today but tracking number provided is showing it hasn’t even left the depot or had any movement since they first emailed me the tracking number. Paid £2400 for a bike and have no idea where my bike is!. Dissapointed!. I also think it’s a hell of a coincidence suddenly they have no more stock of the bike I ordered. It makes me wonder if they actually even sent the bike to start with!. I am beyond unhappy!”

Posted 3 years ago

“i ordered a bike pump from them. it was saying 48hrs postage or 5 day click and collect. so paid for 48hr delivery. ordered on the 17/3/2021. this item was in stock and it said on confirmation will send out in 1 day. then on another part it said 48hr delivery estimated delivery 25th or 26th march !!! they despatched on 25th march and today is saturday the 27th . as parcel force dont deliver on saturdays unless you pay them more i will not be recieving till monday and if i am not in they will take to my post office so i have to either get it redelivered or stand in a queue to collect something that should be delivered to my house. shocking service from rutland cycling. i will stick to using leisure lakes.”

Posted 3 years ago

“Buy from them at your peril. My daughter order her first carbon bike from them, She was so excited as needed a good bike to cycle the virtual ridelondon100. Bike came not packaged well, carried as not advised by box. Box damaged chain off thats not the end of the world but front wheel bent. The courier had not even tied the box to stop it moving. So without good packaging it did not stand a chance. Customer service is shocking no more of the bikes left she was extremely fair asking for the next bike up with the same discount she got on the ordered bike which meant she would have paid more than she wanted. They offered at not even 12%, she politely made her point and asked for it to be looked at by a manager. No response at all all day today. She has sent a nice email to MD David Middlemiss who from his linked in account "stands out in the crowd and has turned Rutland cycling around, informing him to look into his customer service, how the bikes are packed and the courier they use. Well this stand out in the crowd MD has not even confirmed he got the email (no out of office message) Shop elsewhere guys save yourself the stress. My daughet may now miss out on the classics medal as I am not sure she will make 100 miles on the bike she has. I am beyond disappointed or angry. Sleep well tonight Mr David Middlemiss and your employees.”

Posted 3 years ago

“On receiving my bike, I was very disappointed as there were no assembly instructions at all. According to the website, the bike would come fully assembled, apart from the handlebars. This was not the case. I had to put on the saddle and peddles which I managed even without instructions. The problem for me as a complete novice was fitting the front wheel. I had to remove one of the brake pads and then could not get it to work properly after. I am now in the process of having to contact a mechanic to build the bike, at extra expense.”

Posted 3 years ago

“Nightmare customer service. Do not use Rutland right now to get a bike I order a bike at Rutland, and I was very excited for it to arrive. I paid nearly 1k for it, and while it was a bit out of my price range, I decided to go for it. When I got it, the bike was damaged in multiple spots. Big divots and scratches on numerous places, and I was very upset. It's been over 1 week with zero help from Rutland. Their customer support and service has been absolutely appalling! They do not answer the phone, and they ask to email with an SLA time of 2 days. It's now been 10 days with no help from customer service. I will never buy a bike or any product from this company ever again. To not prioritize customers that make a big purchase and get a substandard product, is so upsetting to me. I now have an expensive bike that is sitting in my flat and can't use it until I hear back and get this problem solved. After over 10 calls and 8+ emails, I still have yet to get any support or help. I'm SO UPSET and disgusted. I would never treat my clients this way, and I would properly prioritize complaints and problems as they come in. I can't believe this, and I likely will end up just returning the bike for a full refund given how upset I am. I feel helpless with no help or support.”

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

Rutland Cycling 1 star review on 2nd July 2020

Posted 3 years ago

“Waited 2 weeks for MTB tyres to arrive no tracking number dispatch note from carrier delivery info ,sent email first week did not receive order a and got a reply 3 days later informing me my order has been sent out waited another whole week still not arrived ,Thankfully Paypal refunded me the same day and won't be ordering anything from Rutland again . Incidentally Tredz.co uk delivered the same tyres the very next day via TNT.”

Posted 3 years ago

“I have been shopping for years on the internet and my experience from Rutland Cucling, was by far the worst that I have experienced. Communication was unacceptable and response times was unreasonably slow. Their organization is a disaster, they never informed me when my order was sent, and after my persistence, the information they gave me was wrong. Finally, when I pick the bike, it was poorly packed, inside a box of another company, and it had scratches and marks on the stem, the top tube and on the left chainstay.It was also obvious that it was assembled and disassembled and and did not come from a stock. The total mpression I was given was that I was shopping from a neighborhood shop in a developing country. Simply unacceptable!”

Posted 5 years ago

“I paid ~£1,100 for a carbon bike from Rutland. The frame was damaged by the chain coming off 6mths later. I was told the damage was caused by "mechanical failure". I was somewhat surprised that a bike could not cope with the chain coming off(after all this is not an unusual form of mechanical failure) and even more surprised when I was initially told that it'd cost me £375 (+VAT) to buy a new frame. After much debating with them their offer was changed to replacing the frame with a spare carbon frame they had kicking around but still feel appropriate to quote me £250+ for the privilege. Their response is they can't do anything because their suppliers won't cover it. They for some reason appear to be missing the point that I bought the bike from them, not their suppliers and they have a responsibility to have supplied a bike that was fit for purpose (not a bike which cannot withstand a chain coming off). Very disappointed with the bike and very disappointed with Rutland Cycling. I did not find their customer service to live up to what they state on their website under their mission statement. This whole experience with them has caused me a lot of stress and inconvenience.”

Posted 5 years ago

Rutland Cycling is rated 2.9 based on 114 reviews