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Sable International Reviews

4.8 Rating 1,611 Reviews

97 %

of reviewers recommend Sable International

Company Reviews

4.8

Based on 1,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

Visit Website

Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first transaction with 1st Contact was in 2006 and yesterday I made my 37th transaction! The effiency of your customer service continues to exceed my expectations. Thank you 1st Contact, for making my forex transactions hassle free and easy. I have never had to call you and ask when are the funds clearing as they are always cleared and available when they are needed. So many targets goals have been achieved as a result. As for your 5th free transaction and the birthday gift free transactions, I could never use any other service and will always recommend you!”

“I have nothing but good things to say about the excellent service I've consistently received. Prompt and polite communication, excellent rates and what impressed me the most was being able to speak to someone where nothing was too much trouble. Well done Sable International”

“5 star service. I am a customer since 2005 and can confirm that you are the most professional and friendly team.”

“I've been using 1st Contact for years - can always rely that transfers will go through smoothly, with a good exchange rate. The free transfers are an extra bonus. Thank you Sable.”

“Once again very efficient, quick and friendly assistance from Anita Huyser. It is always a pleasure dealing with her”

“Supply of account details is super efficient and updates are easy to request by email . If any request is sent early in a day most replies are received the same day. Super service.”

“Sable International is just brilliant. Takes care of every aspect of transfer. Totally safe and secure and friendly.”

“5 star service - I am totally satisfied with the result and the money was well spent”

“The team at Sable are always helpful, and understanding of difficulties that you may experience. Never had a bad experience.”

“Very, very good customer service. Very professional, but warm conversation.”

“Despite the perceived challenges I encountered in an endeavour to transfer my funds from the UK to SA, I was given prompt, friendly and helpful advice and my funds were transferred without a hitch.”

“I have been dealing primarily with Rochelle over a long period of time and without exception get top class service and delivery . Rochelle is an absolute asset to the business and has the most engaging personality to boot . Overall , I wouldn't hesitate in recommending Sable International to any potential new client .”

“I have been a customer since 1999 utilising your various services over the years. Am happy to report that customer service has always been fantastic, felt like a home from home when visiting the London office in the early 2000's as well. Since utilising the Forex facility, time efficiency has been both reliable & efficient & am happy with the rates provided. Professional & friendly, as always, keep up the good work guys 👍😄 Thank you, Dankie, Enkosi, Siyabonga 🌍”

“At this point I don't even know where to start with Sable, to put quiet simply the Lack of Communication is astounding, I would have to ask for an update for my application before being told "yes we have heard back and your application has been rejected". this has now happened twice, is my application, time and money a joke? I don't know if it is because I am dealing with you guys from overseas. it's been 3years of back and forth and nothing to show. On the Phillip Gamble website, they make it seem clean cut, No Passport, No Payment. so far this process is painting a different picture. I have spent so much in this process, I feel like i cant go anywhere else as I will most likely start spending afresh. I feel like I am being held ransom.”

Dear Juliet, We are sorry to hear that you feel this way. Having conducted an internal investigation we find the below facts; • You first application, which was with the Home Office in the U.K. for a status confirmation letter confirming that they agree with us and you are a British citizen, was lodged on 26/6/2018 and it was approved on 5/12/2018. The Home Office then issued a status letter. • Your next application, which was for your passport and used the above letter as proof, was lodged with Her Majesty's Passport Office (HMPO) on 21/2/2019 and much to our surprise it was rejected – we felt this was unfair and agreed to lodge a complaint/re-application process on your behalf for no additional fee. • Your first re-application was lodged on 12/12/2019 and no extra fees for our time was charged to you – sadly, this application was also, in our opinion rejected incorrectly and we agreed we would work on a no fee basis to compile another re-application on your behalf. • Your second re-application was lodged on 21/2/2020 and no additional fee for our time was charged to you – sadly, this application was also rejected incorrectly. • This bring us to this present moment where our Managing Director has agreed to lodge a Director General’s review – we emailed you this on the 16th of March and once again, we were happy not to charge you for our time. As you can see, our firm have always gone beyond what is expected and a lot of uncharged time has gone into your application because we thought you were being treated unfairly and we are on your side! Lastly, we have always maintained that we would be happy to issue you a full refund of the case fee you paid (email sent you on the 16.3.2019). As you can appreciate we are not in control of the Passport Office or responsible for their actions and we are as frustrated with them as you are.

“DO NOT USE SABLE !!! Incompetent, lack of urgency, will ruin your reputation with international suppliers !!! STAY AWAY !!!”

Dear Mr Maharaj, We’re sorry that you are disappointed in the service you received. Just to clarify the circumstances: On Friday afternoon, the 1st of February you confirmed a quotation for your invoice with our Forex team and we subsequently booked the deal and sent you the trade advice immediately reflecting the ZAR required to cover your deal. You only made your payment the following Monday, not including the SWIFT fee of R 450 and on Tuesday 5th of February your funds cleared which was the settlement date. On Wednesday the 6th our bank informed us the balance in your account did not cover the ZAR amount to settle your deal because it was short the SWIFT fee. We informed you via email on Wednesday to please pay the outstanding amount, but as at Friday 8th had yet to receive a response regarding the matter from you or the required payment. Today, 11th February, we have made a plan to cover your outstanding balance with our funds to settle this deal and trust that we can resolve this matter directly through the Forex team going forward. Whilst we understand that you are upset, from our side we tried our best to assist you as quickly as possible and we are sorry that you are disappointed.

“Amazingly fast service, I'm really impressed. I made a transfer early morning just after 6, same day afternoon, my son texted me to say he got the money. Thanks very much Sable Team.”

“Sable International always sends my funds to my account in South Africa quickly and painlessly.”

“The 5 stars says it all”

“Excellent service, will keep using their service”

“Their understanding of my limited IT knowledge was great ,they were so patient in explaining things to me and made the transfer so stress free”

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Sable International is rated 4.8 based on 1,611 reviews