Sakuraco Reviews

4.8 Rating 1,054 Reviews
95 %
of reviewers recommend Sakuraco
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Sakuraco 5 star review on 22nd March 2024
L
Sakuraco 5 star review on 21st March 2024
Mark Maloney
Sakuraco 5 star review on 19th March 2024
Meagan A.
Sakuraco 5 star review on 17th March 2024
A. MARTINEZ
Sakuraco 5 star review on 16th March 2024
Andrea
Sakuraco 5 star review on 16th March 2024
Andrea
Sakuraco 5 star review on 15th March 2024
Lesly
142
Anonymous
Anonymous  // 01/01/2019
They will give you the option to change your shipping address up until the box ships. Unfortunately, they don't send the box to the new address, so I never actually received my box. They don't offer refunds or replacements in any way, saying there was nothing they could do based on the delivery confirmation to the wrong address.Their shipping also takes about a week longer than anything on the website says and the tracking was very confusing. They also make it very convoluted to unsubscribe. Would not recommend based on them taking my money and not sending anything to me.
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Posted 1 year ago
Repetitive items. You will get similar items each month but a different flavour. Automatic renewals that they refuse to refund. I had no idea it automatically renews for another 6 months. They do not send any emails or communicate that it is a recurring subscription. I was under the impression it was a one-time subscription. I contacted customer support and they were useless. I've lived in Japan and the box is way overpriced for the items you get. It's cheaper to buy it from a different website or a local Asian grocery store.
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Posted 1 year ago
The subscription is automatic renewal but you will not be informed of this at the time of subscribing. I was charged $540 without prior notice, which is a significant amount of money just for snacks. I have requested a cancellation and refund of my subscription as soon as I was infomred about the charges but they refused and is still refusing to refund my subscription. There is no way to contact them but to open a ticket. I find this unfair and deceitful. They are hiding negative comment on their social media so that no one will find out about their decpetion. I would never recommend this to anyone. Avoid subscribing if you do not want to be charged against your will
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Posted 1 year ago
So my mom ia in the hospital, I'm looking for work. I completely forgot to remove auto renewal because of this. I contact them and inform them amd even offer to pay for one month. They flat out tell me nothing can be done. No changes, nothing. I can't afford the 6 month plan and they care little. Mia, replied to my first message, since than I have been ignored. I will be asking my credit card company to dispute the charge and requesting a refund through PayPal. They simply do not care and thus this makes them a horrible company to do business with with that type of customer service.
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Posted 1 year ago
Sakuraco did not in any way make clear that when you purchase 3 months they mean 3 months at a time -- there was no notification at all via email or otherwise that they would charge me again, yet they went ahead and billed me for $140+ for an additional 3 months that I did not want. After I immediately reached out to request a cancellation and refund they told me no, and also warned me that if I take it up with my bank they will hold the boxes I already paid for. Do not buy from them -- this is false advertising and a total scam to me.
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Posted 1 year ago
Poor customer service. We didn't authorize any renewal and yet we were charged unexpectedly. The system is borderline a scam offering no apparent cancellation under Account Setting or any visible sign to customer that the account is either active or renewal is due! Contacted customer service and even they couldn't explain clearly where to cancel until a bit of trail and error on my part! so POOR!!!
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Posted 1 year ago
Something spilled or exploded in my box. I assume it was the fruit cup or chestnut jelly snack and all the other snacks were sticky.
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Posted 2 years ago
This will be my last box. You had two items with peanuts in them without listing it as an ingredient OR an allergen when in past boxes you did have peanuts listed. My daughter could have died. Completely irresponsible.
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Posted 2 years ago
Very slow the last 3 times I’ve been. Called in food was told it would be ready in 15 minutes. Had to wait an additional 45 at the restaurant and still didn’t get food. Multiple people got up and left while I was waiting.
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Posted 2 years ago
This box absolutely blew my mind! No joke, I actually cried it was so good - such an awesome experience!
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Posted 2 years ago
Beautiful selection of Japanese fine products. I’m impatient each month and can’t wait to see what’s in my box. Recommend it 100%
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Posted 2 years ago
these are one of the best iv had in a long time! its like i never left japan! i wish i can order the box again like anytime. i couldn't get enough of it!
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Posted 2 years ago
I already have a subscription to Tokyo Treat (which I absolutely love!) so thought I would sign up to 3 months of Sakuraco to get something a little different and I think it's fantastic. There's such a good variety in each box, and having some of the homeware items each month gives a lot more longevity to what you've received (compared to snacks only, which usually only last a few days in my case!). I would really recommend Sakuraco to anyone interested in Japan :)
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Posted 2 years ago
Our experience has been terrible from start to finish. The first box came and some of the packaging was damaged. The second box came and one of the items was crushed but still edible. The third box came and one of the items burst and covered all the other items in jelly. Two of the items were ruined and the rest needed to be hand washed in order for us to try them. We reached out to customer service and they told us to order more boxes and then they would add two items to the next box. We told them we would not be ordering more boxes but would like the two ruined items from the 3rd box replaced. They offered us $3 in store credit. We pointed out that this would not even cover the two items on their store much less if we included shipping. So their final offer to make things right was to give us a $2.95 refund. This is insulting. They clearly have no intent on making any kind of good faith effort to make this right. If you are considering a Japan snack box try https://www.bokksu.com/ I can't speak to their quality but they can't be worse than Sakuraco.
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Posted 2 years ago
This box was absolutely wonderful!! The only problem was that the Fukuruko Shiruko was in pieces, and there was water damage on the bottom right side that has turned into a small hole. I hope they find solutions to these, otherwise it was great!!
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Posted 2 years ago
Everything about this is was perfect, the box, sweets and the packaging of the snacks. Test of sweets was refreshing and some combinations of flavours was new for me. I really enjoyed.
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Posted 2 years ago
Everything about this is beautiful, the box, the booklet, and the packaging of the snacks. What’s not so nice is how many of the snacks arrive broken and are just crumbs. Many of the snack items are too delicate to ship in a box that just has 1 layer of bubble around it. The one change to the content that would be nice is adding something more savory or salty, rather than the whole box being sweets.
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Posted 2 years ago
I cannot stop smiling! This box made me feel like I took a mini luxury trip to Japan to really enjoy Spring! Beautifully curated & put together, and I cannot wait to share with friends! Thank you Sakuraco Team!!
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Posted 2 years ago
The packaging is very concise. Deliver on time. All the desserts are delicious
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Posted 2 years ago
The box is great. I'm impressed with how much it comes with - I definitely feel the value is worth what you pay. The box mostly consists of snacks and treats. My first box had enough tea for two small 4 oz. cups or one 8 oz. mug. The snacks have interesting, different, unique tastes and textures. I savored each treat, enjoying one or 2 at a time, stretching the experience over weeks. Each day, I looked forward to the next treat. It ships to Canada via DHL and arrives in just a few days. Great customer service. I initially signed up for 1 month at a time, then signed up for 3 months after I received my first box. I was then charged for 1 month after being charged for the 3 months - I thought the 3 month subscription would replace the monthly subscription, but each is a separate subscription. They are refunding me for the 1 month charge. They will refund you if the box has not shipped.
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Posted 3 years ago
Sakuraco is rated 4.8 based on 1,054 reviews