Salomon Reviews

1.5 Rating 21 Reviews
10 %
of reviewers recommend Salomon
1.5
Based on 21 reviews
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Salomon 1 star review on 16th February 2024
Pablo
Salomon 1 star review on 16th February 2024
Pablo
Salomon 1 star review on 16th February 2024
Pablo
Salomon 2 star review on 24th November 2023
Andrey
Salomon 1 star review on 15th August 2022
Doug
Salomon 1 star review on 15th August 2022
Doug
Salomon 1 star review on 15th August 2022
Doug
10
Anonymous
Anonymous  // 01/01/2019
1
Pablo
HORRIBLE QUANTITY! Unfortunately I was disappointed after receiving a replacement pair in which also the sole unglued and was unusable, same as the first pair. I asked for a full refund as it had been very clear with photos attached that the shoe did not stand the basic quality after one hike. I am also disappointed that the 2 year quality warranty is just a gimmick as Salomon is not prepared to honour this as indicated by Ian. They refuse to provide a full refund and offer 50% on any of their other products, which I am not prepared to take as they may be as bad as the shoes they sent Thank you Regards
Salomon 1 star review on 16th February 2024 Salomon 1 star review on 16th February 2024 Salomon 1 star review on 16th February 2024
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Posted 1 month ago
2
Andrey
15-25 years ago Salomon was a legend in every category, Ski, Rollers, Crossterrain, even sandals were of superb quality. But today Salomon is a company with Chinese rules. This March, I bought cross-terrain sneakers for my son, 2022 model. They claim the 2 year warranty for these. A year has not passed when the insole has deteriorated, the cheap fabric fell apart as a web of threads. I contacted Salomon, but they simply refused to fulfill the warranty if the receipt is absent. Ridiculous, if there is no receipt, the production date should be used, but that is the nowadays Salomon. Next - even if there is a receipt, they still refuse to replace the insoles, telling me that the shoe may be the cause(what!?) and I should send them both shoes for inspection through the store. Obviously putting baseless obstacles. And when I asked for an equivalent substitution which is normally provided by any company for the time of warranty processing, they simply refused. Buying Salomon today? Never, or at least with 80% discount. They are quite expensive but do not cost these money with such service and quality.
Salomon 2 star review on 24th November 2023
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Posted 4 months ago
1
Doug
Well just over a year and Look at this complete junk Company said Sry sad sad sad
Salomon 1 star review on 15th August 2022 Salomon 1 star review on 15th August 2022 Salomon 1 star review on 15th August 2022 Salomon 1 star review on 15th August 2022 Salomon 1 star review on 15th August 2022 Salomon 1 star review on 15th August 2022
Helpful Report
Posted 1 year ago
1
Verified Reviewer
Hello guys, I just wanted to inform you about my experience with Salomon team considering my purchase of Salomon Quest 4 hiking boots. The model that I got today has slightly different logo (like Salomon chat agent said to me :) which made me suspicious about product not being genuine. Since I paid for them a hefty price of 230 USD I expected to get the product that looks like the one on official website of Salomon. After I sent a Salomon agent the article number of the boots, he told me that I have a genuine product, but could not send me a SINGLE photo of the boots that I got from their warehouse to prove that he´s telling the truth and I on the other hand, could not find a single photo of the boots with logo that look like mine on the whole internet. I´m pretty sure that I paid full price for the fake Salomon boots and the whole Salomon team didn´t do even a single thing to prove me wrong. So sad, coming from a long time Salomon fan. Be cautious about these boots. That was then last product I bought form Salomon ever again.
Salomon 1 star review on 27th July 2022 Salomon 1 star review on 27th July 2022
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Posted 1 year ago
1
Chrys
I bought my son the Rhythm Bindings for Christmas and he got to use them twice On the third snowboarding trip he didn’t even get to go down the hill and the back of the binding snapped completely off I filled out the warranty form with all the pictures and everything and now they are saying it’s not adequate enough and I need to send the broken binding in for inspection. It is clear as day that this is a manufactures defect no binding should break after two uses and this shouldn’t even be a question It has been over a week and they just messaged me to say that I need to send in the broken binding which will leave my son unable to use his $300 snowboard pass I paid for. It has already been a week and by time it gets shipped there it will be another week then it will be at least a week for them to review it again because they are so slow. After that if they decide that it is a warranty problem they will send him the new bindings So by time he gets his Bindings it will be mid February and snowboard season will be done beginning of March This is absolutely uncalled for, there is no reason a binding should break that easy on a third use. My son has now already missed out on two weeks of snowboarding because of this iMessage them two weeks ago and it took them almost 5 days to even reply to me I highly recommend you stay away from this company and look elsewhere, though their products look good and they have decent prices their products are crap Never again will I be dealing with these people I am hoping that they do honour the two-year warranty that comes with it or give me my money back so I can go to a better company
Salomon 1 star review on 11th January 2022
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Posted 2 years ago
1
Dragan Klaric
Ibought a pair of Salomon GoreTex Walking shoes in October and i was happy. The shoe's fitted me perfectly and was comfortable and waterproof For me as retired and having incurable cancer the money i had to pay was much but i thought i would spend them to get really good shoes For me it's important to have good walking shoes because i have to go out on long walks 5-6 times a day to keep me healthy Until 2-3 weeks ago i had no problems with the shoe's but when it rained heavy the shoe's got slippery but i thought i imagined it Not long ago we got snow and i went out with my dog and you know how snow gets slurry suddenly i feel the shoe's acted as ice-skates So after a while when i noticed that it was not my imagination but actually something wrong with the shoe's i contacted Salomon customer service and explained to them that there is something wrong with the shoe's they started to become annoyed  I sent them pictures of the shoe's as they requested and then they wanted me to send them my shoes Look I'm not stupid so i told them if they want me to send them my shoes they better send me new one first After that i haven't heard back from them So my conclusion is not to buy Salomon not for them having bad shoes because they don't but for there crappy customer service that can't help you when you need help The shoe's are gone and i wish I never had bought them that's money down the drain I got new shoes thanks to help and now i can enjoy my walks again Shame on you Salomon
Salomon 1 star review on 23rd December 2021 Salomon 1 star review on 23rd December 2021 Salomon 1 star review on 23rd December 2021 Salomon 1 star review on 23rd December 2021
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Posted 2 years ago
Salomon is rated 1.5 based on 21 reviews