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Salons Direct Reviews

2.0 Rating 46 Reviews

24 %

of reviewers recommend Salons Direct

Company Reviews

2.0

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Salons Direct 1 star review on 26th August 2021

Salons Direct 1 star review on 26th August 2021

Salons Direct 2 star review on 26th May 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered BaBylissPro LimitedFX Gold clipper and trimmer pack, BaBylissPro attitude hair-dryer, BaBylissPro Comb set and a Wahl Brush. Took about a week for them to process the order but on the 6th day they processed it and sent it and had recieved it next day. So recieved everything within 7 days of placing order. Everything is legit original and in 100% working order.”

Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Salons Direct 5 star review on 1st July 2022

Posted 1 year ago

“I always order from Salons Direct and can never fault them! They have such a huge range of quality products online and they deliver promptly with their next day delivery service. The website is so easy to use and navigate around, I can place my order in no time! Friendly and reliable - Always recommend to everyone!”

Posted 3 years ago

“Always use Salons Direct for my Barbershop, fast delivery, good customer service and have all the products I need at a click of a button!”

Posted 3 years ago

“Always use Salons Direct for all my supplies, so much easier shopping online and their next day delivery is always spot on! So happy that they are now stocking Olaplex!!”

Posted 3 years ago

“great place to get your supplies but they packages small things in big boxes.”

Posted 5 years ago

“Also a fast and efficient service”

Posted 6 years ago

“Also a fast and efficient service”

Posted 6 years ago

“Love the quick delivery”

Posted 6 years ago

“Quick delivery, affordable prices with quality products. Definitely my go to for beauty and hair products.”

Posted 6 years ago

“All items were in perfect condition, had no reason to return anything and they delivered expeditiously”

Posted 6 years ago

“Large stock of products available,Quick tracked delivery.”

Posted 6 years ago

“I ordered a backwash when it got delivered I had it plumbed in. After a few hours I realised it was leaking. I tightened the pipes but was still leaking. But was strange it wasn't when the water was running. I finally found out it was the seal on the plug hole. It disnt exist! The water was soaking the fibreglass of the sink and once that was soaked in then it poured all over my new floor. I had to call my plumber who discovered the sink was faulty. He found it strange that there was absolutely no seal there At all. !!! I informed Harold on the Monday by phone he asked me to send an ail explaining what had happened which he disnt reply till the following Friday. He then stated I should have waited for them to repair the sink. Mm I'm thinking I have been in lock down for a long time and my clients are beyond waiting!!!obviously there is no compensation as they state I should have left it with them to fix!!!!!! It was 2 stars as delivery was good. And the back wash is like advertised by very low even my grandaughter who is 4 could have used it to wash hair. Would I buy again from them????? Now thinking about the sink I am betting they sell returns. At inflated prices not a happy hairdresser.”

Salons Direct 2 star review on 26th May 2021

Posted 2 years ago

“Ordered a clipper attachment 3 months ago and still have not received ordered. Asked for tracking details, updates and then a refund. No info given, no tracking and no refund - just poor service telling me to be patient. Don't order from here.”

Posted 8 months ago

“SCAMMERS, DO NOT BUY FROM THIS COMPANY!!!!!”

Posted 1 year ago

“Absolutely disgusting behaviour. I cancelled my order within 1hr of ordering, when a colleague offered me the item free of charge(struggling self employed) Despite no reply I left 2 voice messages and sent 4 emails. 3 days later after ignoring my correspondence they sent the item. BEWARE DO NOT PURCHASE FROM THIS COMPANY”

Posted 1 year ago

“Sent wrong item, by the time they agreed to replace i had moved. I asked them many times to ensure they sent to new address but they sent to old address anyway: 1800kms away. They refuse to deal with situation so have initiated complaint with New South Wales fair trading. Such a shame that scammers like this are allowed to operate on australian soil: sh$t c%nts of the lowest order”

Posted 2 years ago

“These people don't even warrant a 1 star, they are SCAMMERS! I ordered 3 silver capes which were in stock on the website. I received 3 black capes. I sent an email. I got reply, sorry no silver in stock. I sent another email stating that they did not advise me on this & that I would not have purchased had I know I would be receiving black. Since sending the email, and at least 3 more I have received no reply to any email. I have phoned about 4 times or more, they NEVER answer their phones, I left a message each time & NO ONE has got back to me. These people are SCAMMERS. They knew full well they had NO stock in silver yet they still STOLE my money & gave me something I did not want, let lone pay for it. NEVR RECOMMEND & NEVER SHOP AGAIN. You people are pathetic & hope you go broke!!”

Posted 2 years ago

“Never received my items after ordering them over a month ago.....range customer service.......promised to be sent them next day delivery..... A week later Still not had the items - would never use this company again”

Posted 2 years ago

“Shocking company no show if furniture and funnily enough no show of refund. Now just looked online and seems that are permanently closed...I wonder what that means??🤦‍♀️🤦‍♀️”

Posted 2 years ago

“The worst customer service I have ever dealt with. Delivery too weeks then when you try and return one item, they insist on it being in the original box but it wont disassemble as its so badly manufactured. They accused of causing damage, wont accept it back and phone line constantly engaged. I'd rather pay more than have to deal with such poor service. Avoid at all costs.”

Posted 2 years ago

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Salons Direct is rated 2.0 based on 46 reviews