Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,081 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,081 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

412

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst service ever had , careless/irresponsible people at Samsung service centre as well customer care please improve your service.”

Helpful Report

Posted 1 week ago

“I used to love Samsung but I have been having nothing but issues with my products. The appliances are cheap and break easily. The warranty is useless, they constantly push the blame on anything else but the product. I also have a few watches that have glitches. My phone....forget it if you use it with androud auto or Bluetooth. I am sad that I will have to switch brands but more angry I have wasted my money on products that have lost their quality and continue to disappoint.”

Helpful Report

Posted 1 week ago

“Terrible, Terrible, Terrible customer service. My phone stopped working. I was told to take it to an authorized servicer. Took it there, it was deemed unrepairable. Called samsung. They want me to troubleshoot my phone issue with them and or send it to their main servicer via mail and be without a phone for several days. They're a joke. Their warranty is a joke. I will be buying a new phone that isn't a Samsung.”

Helpful Report

Posted 1 week ago

“I purchased a Samsung from Best Buy - and now there are some features I do not have because they are only available when purchased directly from Samsung. Seems I spent money on your product, I should get all the benefits.”

Helpful Report

Posted 1 week ago

“If I could put negative stars, I would. I bought a Samsung convection oven that only lasted about five years. Save your money people.”

Helpful Report

Posted 1 week ago

“I've been talking to customer service for last 5 days. They said technician is arranged and they will call back. But no one called and I asked them to escalate. They said it was a holiday hence technician was not available. But until now no one reached out. It was a very simple replacement of a spare part. If they can not do it atleast tell us no. We can purchase it locally. What action is being taken in this??”

Helpful Report

Posted 1 week ago

“Well let’s start by saying don’t bother calling the 800 number - they recognize you by name and tell you they will connect you with the next customer service representative then disconnect you. They promised a full refund, came and took my television and no refund. I have to file a police report and a statement with the better business bureau. I will never purchase another Samsung product. It has been over two months since I started this process and no response from Samsung.”

Helpful Report

Posted 1 week ago

“Omg what an absolute joke, they literally treat you like some sort of idiot, they have zero respect for your time or belongings. I've had 6 engineers out to my Samsung washing machine over the 3 months, which means all of my appliances pulling out and put back which is now causing extra wear especially on my dishwasher Which is now leaking from the front. I have phoned up Samsung and told them about the extra wear and tear on everything else in my kitchen because of their poor quality washing machine and as you can guess they do not care and take no responsibility for it. Even though you would have thought after the second or third visit to this washing machine they would have kind of decided let's have this picked up and swapped out just to save the stress and inconvenience on the customer. I've had this washing machine for just about 3 years and every single part of it has been replaced I phone up again to say that it's still not working properly and I've got a go through the whole rigmarole of diagnostic again. Obviously I say to them just reference my last complaints and emails and recordings and that is exactly what it's still doing. But no they speak to you like a child and you've got to go through all of this mind-numbing stuff just to have an engineer background to hopefully say nope it needs replacing. These have got to be the worst people I've ever dealt with I will never be going with Samsung again because it is It's too difficult to have your products fixed And as I say there is no consideration for how much time you need to take off work or how much where on your kitchen this is having they will send people out 6,7,8 times with no hesitation or thought to if you are having to take the day off work or damage that is being done to your home”

Helpful Report

Posted 1 week ago

“Dont buy SAMSUNG, This brands is no good, they don’t care the customers , the extension warranties don work never, if you don’t speak english, spanish rep would be very rude with you… keep far away from SAMSUNG”

Helpful Report

Posted 1 week ago

“Samsung have a new scam the they sell you a device then they put a walk on it telling you that it will walk within 72 hours this walk cannot be removed only Samsung can remove it when you get in touch with them they tell you there is nothing they can do this is a scam do not buy Samsung tablets”

Helpful Report

Posted 1 week ago

“Wasted an hour of time and didn't even fix the problem.”

Helpful Report

Posted 1 week ago

“If some people get a free tablet why shouldn't everyone”

Helpful Report

Posted 1 week ago

“ar [Recipient's Name], I am writing to express my extreme disappointment and frustration with the service provided for my refrigerator by Samsung On 6 April 2024 I lodged a complaint regarding the malfunctioning of my refrigerator. After three days, a service engineer finally arrived to inspect the appliance and confirmed that a part needed replacement. I was informed that the part would need to be ordered, causing further delay. Since then, I have experienced repeated delays and unfulfilled promises from your service team. Despite assurances from the service engineer that they would return to replace the part, they failed to show up on two separate occasions. Moreover, when attempting to contact the service engineer, their phone was switched off during normal working hours, adding to my frustration and inconvenience. Subsequent calls to the call centre provided little reassurance, with representatives simply stating that the part has been ordered and would take an additional three days to arrive. It is unacceptable that a supposedly reputable company such as yours would have such inefficient and unreliable service processes. The prolonged delay in replacing a single part reflects poorly on your commitment to customer satisfaction. I reside in Mokila, Hyderabad, and I must emphasize that the service support in this area is exceptionally poor. As a consumer, I expected better service and prompt resolution to my complaint. I urge you to address these systemic issues promptly to avoid further dissatisfaction among your customers. Before purchasing a Samsung refrigerator, prospective buyers should be made aware of the substandard service support they may encounter. I expect a prompt resolution to this matter and request that the necessary steps be taken to expedite the repair of my refrigerator. Additionally, I would appreciate compensation for the inconvenience and time wasted due to the service delays. I trust that you will take this matter seriously and provide a satisfactory resolution at the earliest opportunity. I look forward to your prompt response.”

Helpful Report

Posted 1 week ago

“I sent my jet 60 in for repair. I was told to send everything back which I did. When my cleaner was returned it was missing my charging cradle. I ha rung them again and again about this. I keep getting told they will ring me back. They never do . So now I have an expensive cleaner that I can't use. I'm disgusted with them. Never again”

Helpful Report

Posted 2 weeks ago

“Went to checkout to purchase a washer dryer using a 20% discount code. At checkout the price had increased a further £50 and then discounted 20% to portray giving you more of a discount then you are. After contacting their site, I was told that they could not change the price and that as the coupon was from a third party it was their fault and to deal with them, despite the price increasing being on Samsungs site. I requested to speak to a manager where I received a confirmation code and that I'd get to speak to one, but of course I never heard back. Utter waste of time and a massive con, so went with LG instead.”

Helpful Report

Posted 2 weeks ago

“हाय मै सॅमसंग का पुराना कस्टमर है लेकीन मैने हाली मे एक रिफ्रिगरेटर लिया था उसमे कलिंग का प्रॉब्लेम था बर कंप्लेंट किया लेकीन प्रो्लेम स्वाल नही हुवा सॅमसंग सर्व्हिस के पास केअरलेस अँड unskilled technician है. बहुत पुअर सर्व्हिस दी गई है... मेरी सभी कस्टमर से विनती हे की आप सॅमसंग का कोईभी प्रोडक्ट ना खरीदे..”

Helpful Report

Posted 2 weeks ago

“The absolute worst customer service that I have ever dealt with. First call due to watch not powering up. Told I need to pay $70 for repairing a watch that is defective. Over an hour on phone. They send shipping label with wrong return address, another hour. Send new label with wrong phone#, another hour. Then 3 days later tell me repair is $128. Told them to just send watch back. They email me a link to purchase upgraded watch for $252. Link doesn't work. Call and now the price is $319. Another hour wasted. I am done with Samsung. It is a shame because I like a lot of there products, but if something goes wrong they stick you on a hamster wheel. Horrible Experience!!”

Helpful Report

Posted 2 weeks ago

“Very very bad electronics samsung please do not putchase”

Helpful Report

Posted 2 weeks ago

“"Absolutely furious with @Samsung's app store online chat! Their incompetence cost me a whopping $600 in online purchases. 😡😡😡 #SamsungFail #CustomerServiceNightmare #LostMoney"”

Helpful Report

Posted 2 weeks ago

“Terrible phones by Samsung. My phone keeps hanging and behaves like its got a mind of its own. I used to think samsung phones were the best in the market but i am utterly disappointed. My friends with samsung phones also experience the same problem.”

Helpful Report

Posted 2 weeks ago

Samsung is rated 1.2 based on 4,081 reviews