Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,083 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,083 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 24th April 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Absolutely furious with @Samsung's app store online chat! Their incompetence cost me a whopping $600 in online purchases. 😡😡😡 #SamsungFail #CustomerServiceNightmare #LostMoney"”

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Posted 2 weeks ago

“Terrible phones by Samsung. My phone keeps hanging and behaves like its got a mind of its own. I used to think samsung phones were the best in the market but i am utterly disappointed. My friends with samsung phones also experience the same problem.”

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Posted 2 weeks ago

“Terrible terrible customer service!!! Worst company ever! After buying a new expensive refrigerator that worked for 4 month and still under warranty- we now many weeks fighting the case and waiting for promised replacement. Agents give wrong information every time we connect and so on.. do not buy from samsung!”

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Posted 2 weeks ago

“The worse customer service ever. I have been chasing for one part of my friedge for months and no support at all. U pay anlot of money for their appliances and then u get no support and no parts available. My expwrience with LG is way more efficient.”

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Posted 2 weeks ago

“I will NEVER purchase anything made by Samsung. Extremely disappointed in quality and support (or should I say LACK OF SUPPORT). This applies to all products made by Samsung, starting with phones through to all household appliances. Almost all workshops I've contacted to have Samsung appliance repaired, refused or were "unable" to accept anything made by Samsung. The ONE workshop that did venture to repair an item, quoted outrages price and expected 8-12 weeks (3 months!!) delay in acquiring spare parts from Samsung. My entire family and all people I know have also stated; they will never purchase Samsung goods.”

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Posted 2 weeks ago

“Software update reduced navigation bar options and no reason was given looks like engineers forgot to include previous options and its affecting my usage , customer care didnt help at all, i guess its time to hire AI .”

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Posted 2 weeks ago

“Review: Disappointing Experience with Samsung Stove Approximately three months ago, I purchased a new Samsung stove with high hopes of enhancing my culinary adventures. Unfortunately, my experience quickly turned sour. While innocently boiling water for a comforting cup of tea, the stove's top inexplicably shattered into several pieces. Upon contacting the seller, I was redirected to Samsung's customer service, which initiated a two-week ordeal. After an agonizing wait, technicians arrived to replace the stove's top. However, my relief was short-lived as it became apparent that the replacement was not installed correctly. A subsequent call to Samsung resulted in the revelation that there was an issue with the replacement top, necessitating yet another replacement. In the meantime, I was advised against using the stove, leaving me unable to cook for nearly three weeks. Frustratingly, Samsung's response to my predicament has been far from satisfactory. Despite their acknowledged fault, they have adamantly refused to offer a replacement or refund. To add insult to injury, the retailer from which I purchased the stove, Orvilles, has been unhelpful in resolving the matter. In summary, my interaction with both Samsung and Orvilles has left me deeply disillusioned. The lack of accountability and customer care displayed by these entities is profoundly disappointing. I caution others to exercise caution when considering purchases from either party, as my experience suggests a troubling lack of integrity and reliability.”

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Posted 2 weeks ago

“A la marca Samsung Por darle propaganda de viaje a la dictadura cubana , por compartir su propaganda asquerosa mientras el pueblo de Cuba muere, abajo la dictadura Castro Canel . Viva Cuba libre de comunismo.”

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Posted 2 weeks ago

“Do not get the Samsung Care+!!!! It is a waste of money. Search for the reviews.... Either they will tell you to drive to the nearest "You break it, we fix it", fix it yourself or please $99 + the amount of the phone as a security deposit (which mine is $1,300). Read the fine print!! It states that if they deem your phone fine you will pay an upward amount of $2,500 unless you return the replacement phone without damage. This will come through the .ail after 30 days. What are you playing for?!?!? Then I read reviews where people had a crack screen and was told that their phone was beyond repair. Customer service is terrible!!! Be careful!!!! I wish someone would have told me.”

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Posted 2 weeks ago

“I am retired Safety Dir.largest township in the country. I worked out of the Human Resources Department (Personal). I needed technical support with my Samsung tv. The problem was fixed easily with the help from Dave .Thanks Samsung,Dave is what we in Human Resources call a KEEPER. Thanks Again Dave for your assistance.”

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Posted 2 weeks ago

“Love my new phone, but will never buy direct from Samsung again. I took advantage (being sarcastic here) of their pre-order trade-in deal. My S24 Ultra arrived promptly, but the link in the email advising how to send in my trade-in didn't work. Made numerous calls to Samsung's Customer Service 0800 #, most resulting the promise of a call-back, none of which eventuated. Finally asked how to escalate the issue and was told to use the "Contact the CEO" link on their website. Did this and, nearly 2 months later, no reply. I had previously been told there was no Samsung office in NZ I could talk to about the issue, or drop the phone off to. Did some research online and found a distribution site in Northcote and, in desperation, I took the phone with me when visiting Auckland and personally dropped it into them. The staff there were great and seemed somewhat embarrassed when they acknowledged there had been some back office issues. Nearly a month later and following a couple of additional emails, the Samsung Trade-In centre, wherever they are, have acknowledged they have my phone and are assessing it. Their apologies and the concern they have expressed re the issues I have experienced have obviously not resulted in them dealing with the final steps in the transaction in a timely manner. Would I buy a Samsung again....sure. Would I buy direct from them again....NEVER. I only hope I do not have issues with the phone itself in the future, as Samsung's offshore Customer Service is completely useless. Buy direct from Samsung and you have no back up.....you are on your own.”

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Posted 2 weeks ago

“This is the worst phone I've ever had the displeasure to own.You did an upgrade and I get stupid adds constantly that interrupt everything. I'll never own A Samsung again...”

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Posted 3 weeks ago

“Bought a fridge with an ice maker. Samsung has come out 5 times since then because the ice maker is faulty. Each time they try and fix it and it works for a short time. The last time the technician said it can’t be fixed and is an inherent fault with this fridge. Samsung have washed their hands of this and will not replace. 5 times!!! DO NOT BUY SAMSUNG when there are so many other choices!!! They obviously don’t value their customers!!!”

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Posted 3 weeks ago

“Called them for tech support. Sup gave me wrong info on many details, got info on phone model wrong that I was having an issue with, emailed the wrong info to me, did not document the call, and had me order a cable from Amz that was not the right model event tho he said it was. now I have a hassle to return it to AMZ. Disgraceful I cannot get refund for what they told me to buy.”

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Posted 3 weeks ago

“Bad experience with Samsung never ever wil buy samsung electronic”

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Posted 3 weeks ago

“DO NOT BUY SAMSUNG PRODUCTS! THEY ARE RUDE, LIE TO YOUR FACE AND REUSE TO FIX THEIR PRODUCTS. MINE WAS DIALING 911 REPEATEDLY AND THEY DID NOTHING!!! HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE!! ID GIVE NEGATIVE STARS IF I COULD!”

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Posted 3 weeks ago

“I bought the A13 Galaxy phone. This phone cant answer phone calls right. It's a phone for crying out loud. Half the calls you answer drop or cant swipe in time. This phone also trolled me. When i was illiterate with smart phones this phone worked against me. Still does. Camera is a dud. It's obsessed with face shots and isn't capable of taking body shots. Cant make the excuse that it's a budget phone either. Iv'e had old flip phones perform better all around.”

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Posted 3 weeks ago

“Both our Gas oven and gas dryer went down and both emitting over 200ppms within seconds of being on and we called to see if we could be credited for the inconvenience of there product and also the fact that both appliances potential could have killed our family if we hadn't had it looked at by our Gas company. We got nothing absolutely NOTHING out of days of phone calls. Absolutely never buying another appliance from Samsung and or wanting to deal with anyone from here. What a rip off! Now out a dryer and an oven.”

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Posted 3 weeks ago

“Samsung is the worst company to buy from. Their customer service was so rude (Jose/ Management/ From New York). Even if you have a warranty you will not get a replacement. I have had my washer for 6 month, makes a banging sound when it’s on the spinning cycle. Tech came, tore my machine apart, doesn’t have answers for me then says I have to wait a week for the company to see what they can do now. Tech does not come with parts to fix the problem, they just look at it, use your bathroom then leave. Very unprofessional in all ways! I will never purchase Samsung again.”

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Posted 3 weeks ago

“Everything is wrong never expected this from samsung I bought a 65 inch TV it went bad after 20 months it was in guarantee period they repaired it again after a year the same problem and it is not in guarantee period I agreed to pay 12,000 for the part which they wanted to replace but after 2 days they tell me that the part is not available so change the full panel and pay 25,000 why should I now it is 2 months the TV lies dead so very disappointed is this the way samsung works shame looting us”

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Posted 3 weeks ago

Samsung is rated 1.2 based on 4,083 reviews