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Samsung Reviews

1.2 Rating 4,083 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,083 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01932 455 000

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info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 6th April 2024

Samsung 1 star review on 4th April 2024

417

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID AVOID AVOID AVOID! I'd give it 0 stars if I could. 17month old Fridge/Freezer linings breaking up, hundreds of similar examples on line. Samsung are fully aware of these issues & have issued a (highly confidential) document about it, have admitted the cause of the linings cracking with minimal use is due to insufficient insulation being inserted. Linings are so thin you could put a fingernail through them & where its gone into a hole it is hollow yet Samsung still claim this is NOT a manufacturing defect but down to customer misuse if it happens after 3 months. Yeah right! They actually told me is was a drainage hole!! Unbelievable how many people out there are 'misusing' their appliances. 5 year warranty not worth the paper it's written on. Can't see how their energy efficiency claims stack up if there isn't enough insulation in the f/freezers. Appalling company to deal with, couldn't care less once they've got your money & have no conscience about these appliances ending up in landfill well before their life expectancy. Date of experience: 24 April 2024”

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Samsung 1 star review on 24th April 2024

Posted 6 hours ago

“Beyond awful. All I wanted to do was register a new cell phone. Could not do it online. Four different reps could not figure out how to do it. Finally was told maybe I just don't know how to do it. All they had to do was ask for the serial number. They need major help”

Posted 17 hours ago

“Samsung S22+ The latest software update erased all of my stored data from the notes on my home screen. Through all of the past updates this has never happened and just the fact that this has happened is wildly UNACCEPTABLE! Unfortunately, I have been in contact with 2 tech agents and have informed me that there is no way to recover this information. I spent 40 minutes with the first tech and another 40 minutes with the second. I have been told that there is no way to restore this personal information. This is a massive violation of someone's personal device and unforgivable. I have never wanted to own any Apple products, and have never been this unhappy with a Samsung product. The only smartphones that I have owned have been Samsung but this will now change as this unacceptable loss of personal data would have never happened on an iPhone. Samsung has sent Apple a new customer.”

Posted 18 hours ago

“Third class, after selles service is very poor. I am not recommending other for buying Samsung products.”

Posted 1 day ago

“Had been Samsung customers for years. Swapped over to flip phones and since then, screen issues. Z3 to Z5. Called Customercare/ Repair center, they tried to make us pay for it even when we are halfway through our warranty. They claimed the phone was damaged and not cover under warranty (BS) . Anyone who has had flip phone know that there are screen issues. Never again after this experience that I will continue to support Samsung. Staffs are hard to talk with as they will spend you around circle. Supervisor was supposed to call me but for three times that they promised they will called me, NO. I kept trying to get a hold of them, no one call yet. Been over two weeks now. Staffs on the service line demand you pay for the phone or they will send it back and that the supervisor will say the same thing. WELL, there you have it.”

Posted 1 day ago

“We purchased a whole kitchen set black stainless steel. Looks great but the stove mother board caught on fire the refrigerator freezes up every 3 months evem after upgrading heater pin Don't waste your time with Damsung customer service!! Just NEVER BUY and replace them with a different brand!!”

Posted 2 days ago

“As a company they have dedicated tremendous resources to advertising and selling you the product, however , that's where the funding ends. The individuals they have allocated to there so called customer services teams are quite frankly "Dysmal". These people will waste your time, give you the run around, and leave you worse off than when you went to them with the initial problem. Only thing I can advise is "buy anything other than samsung" I certainly will be from now on.”

Posted 3 days ago

“These agents are so rude and ridiculous. If I would have talked a little longer, they would have start ed abusing me. The agent started screaming on me without hearing my concern. I have spoken with 3 different agent with 5 minutes and all were so rude , mannerless and doesn't belong to be hired by any company as they do not have any humanity left within themselves. I will not use Samsung again and will not recommend this to be used by any other as they do not have after service available once you purchase the product.”

Posted 3 days ago

“I had a issue with my washer, it wouldn't drain and it was making a grinding noise followed by a gargling noise. I'm not terribly impressed as the washer is only about 9 months old, but still covered under the manufacturer warranty, I have to admit getting to talk to a representative was a bit of a runaround, however when I did get someone from support to help, they were pleasant and helpful. I would have given them 5 stars if there wasn't that issue with the runaround.”

Posted 3 days ago

“If I could give zero stars I would. Samsung has been our preferred brand for years. From phones to refrigerators, all samsung. Our family will never purchase another product. Between there lousy customer service and there faulty products, I've had enough. There warranties are useless as they will send you the same broken product back to you, place a bandaid on it and cross there fingers it works. When it doesn't, they treat you like garbage and give you no options at all. Mind you, if your phone breaks or glitches, you have to purchase a new phone to be able to send yours back because they will not send any sort of replacement. They do not have any stores to even go to to get help. I expect more from a multi billion dollar company that charges over 1000 for there phones. Apple here we come.”

Posted 4 days ago

“Samsung watch broken in 6 months. Screen cracked while on wrist. Obviously poor quality. Do not purchase. Also battery life is horrible.”

Posted 6 days ago

“Purchased a new range and upon arrival, several of the modes do not work. Samsung customer service is horrible. You get nothing but a run around and they genuinely don't care. This company has a lot to learn about customer service. They do not stand behind their products.”

Posted 6 days ago

“Purchased a new fridge. It has two problems: a missing foot and a squeaky door. Samsung can't handle two problems at the same time. I have to choose which is the most annoying problem and have that resolved before I can initiate having the second problem resolved. I will never purchase another Samsung product of any type ever again.”

Posted 6 days ago

“6 service calls on a new washing machine and it still doesn’t work!! Refuse to replace my washing machine I have never experienced anything like it. Don’t waste you’re hard earned money on Samsung junk.”

Posted 1 week ago

“I would give 0 stars but one star is required for me to post this review. I ordered an 85" TV from Samsung. They gave me 3 appointment dates for delivery. Never showed up for any of the dates. Mind you, I took off from work for these delivery dates. They charged my credit card on the date the order was placed. I cancelled the order after the 3rd delivery date was missed. Three weeks later and 11 phone calls I have yet to receive a refund. I am filing a lawsuit tomorrow. The people in customer service don't care about the customer. They barely speak english. Stay away from Samsung products at all cost. I should have read the reviews below before purchasing from Samsung. Will never buy a Samsung product again. Will also advise anyone I know to stay away from Samsung. Rafael”

Posted 1 week ago

“Worst service ever! Called about my flipZ phone separating. In middle of fold. They will not take care Of it. They want hundreds of dollars for their factory defect. WOW BEEN ON PHONE OVER 3 HOURS WITH PEOPLE CAN'T UNDERSTAND. STILL ON PHONE WITH THEM. WORST EVER IF I COULD GIVE 0 FOR. USTOMER SERVICE. AWFUL”

Posted 1 week ago

“The things i have recently seen about the samsung is careless behaviour of the Ac Customer service never gonna buy Ac from samsung and nor gonna suggest to anyone to buy one.”

Posted 1 week ago

“Does anyone know how I can make an official complaint and get someone within Samsung to take ownership. Phone is less than two months old and doesn't work. I bought a phone for my son and the speaker is faulty, I have spent hours calling various departments to try and get resolved but no one is willing to help. All they seem concerned about is the survey at the end of the call. I've been charged £19.95 convenience charge for an engineer to repair next day but was a 5 day wait, this has now been changed again and now expected to wait another week as no parts in stock. How is that convenience??? Refuse to refund or replace handset and left with a phone that doesn't work. Customer service has been appalling and get nowhere. Its so frustrating. I have had to request a refund through my credit card company as im at my wits end. Anyone know someone higher up within Samsung that I can contact? ”

Posted 1 week ago

“I've had Samsung phones, TVs and a refrigerator, they all go bad. My refrigerator is only 7 years old and it's broken with 2 manufacture defects. The technician stated they would make it right. They didn't. I will NEVER buy another garbage samsung product again.”

Posted 1 week ago

“Our Samsung dryer pedestal was delivered missing its small plastic parts bag. Despite two days of phone calls and emails, the only solution Samsung would offer was to mail the ENTIRE huge box with the pedestal to get the bag of screws and trim pieces. They categorically refused to simply mail the small plastic bag of bits..."against company policy".”

Posted 1 week ago

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Samsung is rated 1.2 based on 4,083 reviews