“The product was perfect a great price I would recommend anybody to buy from them their shoes are how a shoe should be made .and most of all their British made. That's what we need more of in this country by British goods .”
“Good seem an OK quality but customer service can be appalling and quality control is slack.
Repeated returns of shoes for a number of reasons but quality-checking prior to dispatch would put an end to the problems.
Customer Service is OK if you get one of the helpful female operators but the man I've spoken to a couple of times is rude and just could not care less. In future, if I have an issue then I'll hang-up if a male voice answers the phone.
It's a real shame because, when perfect, the products ARE good quality and well priced.”
“I have bought items from Samuel Windsor on a number of occasions, and been happy with the service and quality of the products. However I placed an order in early November which has not been delivered. I live in Portugal and have not had any non-deliveries before. Samuel Windsor have refused a refund for non-delivery, and I will not use them again!”