“After opening up my first account in 1978 (Previously Abbey National they took it over) I went into Santander Bank to Pay in some cash however my card would not work? So I went into the branch, and was told my account had been closed as it was dormant, I would need to get all my statements and call them, so I did.
3 weeks later the statements arrived by post, I called them and 3 of there phone numbers are not in service? I eventually spoke with a guy that told me that all 3 of my accounts have been closed, They did write to me, however all my money had now been given to charity! from my ISSA Savings and Current Account, How can they do this? I could not believe this.
Its like putting your car in the Garage, and because you do not drive it for 14 months Audi Take it Back.
Is this for real? Don't Trust Them at All.”
“santander just took away and wiped my account clean without notification on /01/16/2024. stating we are offsetting a loan payment, stating we have charge off but we will still take payments ,so this is fraud and this needs to be condemn. they have not right with out my permission and i had advise them of hardship. now its there turn to call they are sending calls here and there and failed to respond within time frame. shame on them from recovery.”
“I spent half a year in hospital after having a stroke, these clowns failed to spot someone had got into my account and allowed them to drain it and left me with NOTHING!! They refused to investigate it, cancelled all my direct debits and closed my account! They refused to see any evidence that I was in hospital, my local branch were so schocked at their actions they wrote a complaint on my behalf!! Have nothing to do with this bank!!
Run by the MAFIA!!”
“I’ve immigrated to the UK to join my husband here and I opened an everyday account in Santander (cause my husband has this one since he was 15). I’ve got my debit card and all the details to log in but it wouldn’t work. I called the customer service and apparently my account has been closed and they couldn’t provide a reason. They advised to open a basic account as it suits for people who just moved to the new country or have bad credit history. So I did that, got my debit card and again my account was closed after a few days. I didn’t even get any chance to use it. I made a complaint and they sent me a letter saying that they cannot provide their services to me but they cannot say why. So I guess it’s just a discrimination as I’m from Russia”
“The bank repeatedly claimed mail addressed to me had been returned. They were unable to substantiate this. I provide documentation to prove my address, the bank claimed not to have received this. It all seems chaotic and maybe even manipulative and potentially dishonest?”
“I was amazed by C O N C E P T S T R D / C O M knowledge and commitment. They offered me steadfast support when I lost a sizable sum of money due to fraud. Their team's expertise and meticulousness were on full display as they carefully examined the circumstances. Their consistent communication and updates brought me comfort. Their tailored approaches, which took into account my unique situation, helped me successfully retrieve my money. I wholeheartedly endorse the superior services provided by C O N C E P T S T R D / C O M.”
“Two years ago I had a stroke and spent quite a long time seriously ill in hospital, I am now partially bling and paralysed down one side. While I was in hospital Santander failed to spot someone had got in my bank account and emptied it! They responded by cancelling all my direct debits and closing my account!
Two years on, I have just received a letter from a debt collection company saying I did not pay my car tax 2 years ago, I know it was paid and a new direct debit set up, contacting the DVLA is near impossible and the stress is going to cause me to have another stroke!!
HAVE NOTHING TO DO WITH THIS BANK!! AT SOME POINT THEY WILL MAKE YOUR LIFE HELL!!”
“Have a car loan with them- don't do extensions- Florida was in a state of emergency- they are now charging me $2,100 for filing the emergency extensions!!”
“My account was blocked over Christmas. I have a lung disease, but was finally able to phone today. They still won’t unblock it, nor explain why and I have no breath for further phone calls. They are little Hitlers, not human.”
“Unilaterally blocking my account, which receives my pension, without prior warning, then being impossible to reach out to any of the services to find out why!? 15 years, with never being overdrawn nor delinquent. Only after writing to the CEO's email and complaining did they make an apology and a gesture of compensation. (200 GBP was deposited with apologies). Then to cap it all I am told they are shutting my account down on 12th Feb 2024 - news I received on Christmas eve. What the heck is going on.”
“I wanted to transfer 3000 at 9.30am this morning to pay for materials for a new roof before the bad weather comes as it has holes. My account wouldn't let me, so had to ring up and explain. Took 35 mins to eventually get the transfer done saying pay today and here we are gone 4pm and the roofer still has not been paid so my materials did not turn up. I am on the point of withdrawing all my money and joining Nationwide. Very bad service especially as it was an emergency and me personally knowing the builder and his very good reputation. GRRR!”
“Wish I could give less an 1 star. Customer service is terrible. Reported a fraudulent transaction on 7th December, Still waiting for the refund. Calling everyday only to be told there are no timescales and it will get dealt with as and when. Raised a complaint about the attitude of the staff on the branch and the call centre to them be told that fraud case was closed as a complaint was raised. The complaint team then passed it back to fraud so now waiting for it to be assigned again and still being told no timescales.
They cancelled my card and told me that I had to go into the branch to order a new one - branch told me this was no so and they could have done it over the phone.
They have left me with no money and no timescales as to when this will be resolved.
Utterly disgusted with this bank and will be closing the account down.
Staff do not care about customers or their money.
Disgusted with them and will be reporting them to the FCA as well”
“Froze my account for no good reason while abroad. 5 months later able to return to 🇬🇧 UK. Went into bank 🆔 passports driving license. Bank manager informed us can’t lift frozen account. Not true went in one week later assistant to manager did straight away and assistant couldn’t understand why manager didn’t speak to fraud department and resolve. Unfair,unreasonable, and they also charged bank charges while account frozen. No explanation. Practically criminal activity by bank.🇬🇧🙈👎👎👎👎. Financially affected by Santander £140 in phone calls, early return from vacation, cost of flights had to break lease for villa 2 months rent lost. Answered all security questions, could see my mobile phone number correct at there end. No good reason at all no explanation no apology, nothing but poor service except from bank assistant.”
“The branch at fields corner Boston people there are so rude
They don’t ask you to help me when you walk in
After 1 1-2 waiting they asked me what I needed just to say that ll me I need an appointment
They can be a little friendly it doesn’t cost anything”
“This bank offers very poor service at every level.
The card I received turned out to be faulty. I had to leave my purchases in the store because I couldn't pay. I was left without money. There are not many Santander banks in London. And unfortunately, they are all open only until 3. Which is ridiculous. Even on one day the bank is not open longer. And usually the queues are very long.
I believe that such a large and rich company could do more for its clients.
It took 8 days for my new card to arrive. Unfortunately, Santander sees nothing wrong with this. I don't need to tell you how difficult it is nowadays not to have a card.
When I wanted to make a complaint, customer service didn't see anything wrong with it. Unbelievable. Time to change bank.”
“I have been telephone phone banking with Santander for a number of years and I have always been more than happy with it and consider it first class. Carrying out transactions on auto is easy, if you don't find it so then there is always a knowledgeable helpful person to speak to on the other end of the 'phone. Yesterday I transferred a large amount of money to each of our eight grandchildren and choose to do it by speaking to customer service. A lovely man with an Australian/NZ accent answered and patiently and meticulously took me through the eight transactions which took some time. I couldn't have wished for better service and his manner and expertise were very reassuring. I am confident that should I have a problem with my banking help is at hand and it can soon be dealt satisfactorily. If you are like me and of a certain age and want telephone banking I can't recommend them high enough.”
“This is a really poorly run bank. We had a mortgage with them for over 20 years and they treat us like dirt. We ran into issues and wanted to pay the small mortgage early. The insisted on taking £1600 more even though they earned ££££ from interest. £1600 is nothing to them but a lot to us given my wife's health issues. Just dreadful and plan GREED. They should be shut down. DO NOT USE THIS BANK.”
