“This is a really poorly run bank. We had a mortgage with them for over 20 years and they treat us like dirt. We ran into issues and wanted to pay the small mortgage early. The insisted on taking £1600 more even though they earned ££££ from interest. £1600 is nothing to them but a lot to us given my wife's health issues. Just dreadful and plan GREED. They should be shut down. DO NOT USE THIS BANK.”
“Call to report fraudulent activity on my card customer representative that upset at me I was supposed to receive a new card called 3 weeks later to find out she did not send my request”
“Bad service have scam on my account 3 years, and no one can help, stole money and said still need pay before close account security off Santander is so bad hopefully court will help.”
“Pure scam. Before spending my money, I wish I had read reviews. Upon depositing a substantial amount of money, I was prohibited from making withdrawals and, upon complaining, I was told that additional funds were required before I could unfreeze my account and make a withdrawal. After hearing about CAMERON - LIMITED* CO*M from my in-laws, who had experienced comparable problems, I brought it up to them, and they took care of it for me. After multiple thorough checks, I was shocked to receive notification of my return.”
“I've had nothing but problems with Santander. This latest problem happened when I went to one of my local branches in Brooklyn. After I completed a grueling walk from shopping I went to the ATM to withdraw money from my account only to find the transaction declined unable to complete. I didn't know for sure what the problem was but suspected that my account was hacked again. I'd lost some items I'm my shopping cart which had fallen out and was forced to make the long arduous trip back to the store. Exhausted, I then made the very long trip to the other Santander branch only to confirm what I already knew transaction declined unable to complete. By this time it was after 1AM. I decided to test my theory by trying to order something online and of course the order never went through. I called Santander and was connected to one of their fraud specialists. A real idiot. He kept insisting that because I attempted to make a transaction that they wouldn't block the card. I argued for at least thirty minutes that someone else had gotten to the account before before me. To no avail my voice grew hoarse. They don't even bother to investigate and this happened no less than five times to me. They are arrogant, apathetic except for where their self interests are concerned and clueless. They hire imbecils with concrete for brains. Well as Jeff MacNelly said Ron White said "You. Can't. Fix. Stupid". It's permanent.”
“Yet again a card payment has been refused. I wanted to transfer money to a new bank hoping for better service and less intrusive security several ludicrous questions later and two attempts I managed this simple task. I constantly have to ring your security to give an explanation as to why I want to remove my money and after complaining to your representative be told it's for my own good. The best way I know how to drive away customers perhaps your management should look at your online reviews then explain to your share holders where the business went”
“When trying to report suspected fraud I only managed to get through to an automated service which was worse than useless. Utter contempt and indifference for customers.
Was impressed with moving call centres to UK but now looking for bank that has personal service.”
“Section 75 claim for faulty goods.
Please don't trust Santander if you need to use their Section 75 for refunds on credit card purchases. I have not had a penny back even though they say that I am owed the money
I bought a car on my credit card on 4th September 2023 from a Car company that I found was both unsafe and unfit to drive so I applied to Santander bank to get my money back as is my right.
My claim went through and case closed but I still haven't had been repaid which means that I am still paying interest on that sum. I have been told (I didn't need to be) that it was tough and had "terms and conditions" quoted at me.
Now this is not the main problem. What is infuriating is that to get the money back, the person at Santander Section 75 said 5ha5 I needed to return the car to the car company. The man said that if I paid for a car transporter, Santander (not the car company) would refund me for the transportation. This has not been paid either which meant that due to not having the money that was promised to me, a direct debit was refused and I had to take more money from my credit card to pay it. This means that I am paying even more interest on my credit card..
They will not e-mail me. They will only speak on the 'phone or write on my mobile account messages.”
“I had an extremely disappointing experience with Santander's customer service. After receiving suspicious email and text regarding a new account, I contacted Santander for clarification. Despite their assurances that no account application had been made, I later discovered that an unknown mobile number and email address had been added to my account. The customer service team failed to confirm the legitimacy of the emails and texts I received, leaving me feeling vulnerable and unsure. Despite my efforts they still allowed opening an account and authorising an overdraft.
To address the issue, I lodged a complaint few times, which has been ongoing for a staggering 44 days without any resolution. During this time, my access to my accounts was blocked twice- first time with my knowledge and new access information sent to me and the second time a month later without any notification or new login details sent out. Despite my repeated attempts, including numerous phone call and emails over the past two weeks, to chase up the complaint and regain access, I have received no valid response or assistance from the customer service team.
This lack of communication and support from Santander has been highly frustrating and has caused significant inconvenience. As a result, I have been unable to carry out essential banking activities and have experienced financial and personal disruption.
Overall, my experience with Santander's customer service has been highly unsatisfactory. Very weak security, the prolonged complaint process, lack of communication, and the blocking of account access without notice demonstrate a severe lack of care and professionalism. I strongly advise against using Santander's services based on my personal experience.”
“Used to be excellent. Now it's rubbish. I need to contact them about a technical issue. The online chat Sandi is completely useless, except to tell me to phone. I phoned instead, only to be told they know of no issue. I told them there is an issue, I'm telling you about it now - response, "well we don't know of any issues". Pathetic beyond words. I'm off to Halifax, way better customer care.”
“They blocked my account FOR A MONTH without notifying me
I went there twice to resolve it and they keep saying something different each time.
Terrible service. Useless agents. I had a lot of money there and I will never recommend anyone to open an account there.”
“Possibly the worst bank I have dealt with. Blocked my account over two weeks ago, I was told to take proof of the transfer into the branch finally after 2 weeks, which I did. They said they would unblock the account in the branch, instead they said it's going to be blocked another 14 days, one month in total for little reason. Get no help when you ring helpline, they just say they don't know when it'll get unblocked. Absolutely dreadful frustrating service. Another customer that will be leaving!”
“Terrible service ! Tried to withdraw 55 k for an urgent purchase.. went through all security .. it’s money to my OWN account elsewhere where I have transferred before ..
Account locked! Can’t speak to anyone have to wait until someone calls me ( although they had already called me on my registered phone!) so no completion of purchase .. it’s goodbye Santander you are no good for my requirements..”
“My mother was withdrawing cash from the ATM located inside the cricklewood branch. Someone took the cash as it sat in the machine without my mothers knowledge, once my mother discovered this, she notified the staff that her money had been stolen to which she was greeted with no assistance what so ever, no one came out to talk to my mother, no one called the police, no one reviewed any CCTV to see what happened. My mum is over pension age, and is a vulnerable individual and it sickens me that no one offered to help or assist in this matter when someone is quite clearly in distress. The only people offering my mother comfort were other customers. This is an absolute joke.”
“Even though the amount that I lost was not very huge, 360FORENSIC.com help me recover it. In about 3 months after signing up with them, my recovered amount was transferred to my bank account. Also, the bunch of scammers were brought to justice. Very much satisfied with their service.”
“Hello everyone, I'm Brittany Amanda from Ireland , usa. I'm here to tell you about my experience about recovery companys. I was scammed by Watermine company! They shut their website down after they took all my money. I was furious, I desperatly needed to get my funds back. Due to the situation I was in I was much more careful in finding a company that could help me get my funds back. I heard about recovery services. I talked several companies. But most of them request front payment. Some of them doesnt but they have bad reviews, and it may be lost of time to go on with them. CP-INVESTIGATION.C0M (Payback, Moneyback same.) has the best reviews between the companies i chacked and shared my problem. Cp Investigation have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 70% of my loses so far, with no stone being left unturned I am confident they will obtain a refund for me in due course. They are helpful, professional and compassionate at all times fully understanding my position and always available to assist and answer questions. I can only recommend the company and staff working there, they have all been first class!”
“Worst bank ever I've been hacked. So they have blocked my card. And won't refund me.i have no money for food even when my card comes back. As they will have charged me for going into an an unaranged overdraft”
“Customer service is very poor, spend hours on the phone try to get through to someone rather then automated machine.
When finally I got through, I gave explicit instructions about my account which they ignored and it's left me with no money or food till they send a new card.
Welcome to rubbish banking.”
“Made a transaction to pay for something. They asked me to verify it was me. I did now they have blocked my account for 72 hours leaving me with no money with children. Asked for a manager to call me and was told 3pm and still waiting.
What is the point of verifying you made the made, when they can put your account with your money on hold and stop you from accessing it.
I am also disable and do not know how I going to feed myself and my children for 72 hours
Service is bad and the staff are rude, but they want you to be respectfully to them
Bad service”
