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Sarah Raven Reviews

3.0 Rating 110 Reviews

45 %

of reviewers recommend Sarah Raven

Company Reviews

3.0

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read Sarah Raven Reviews

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022

Sarah Raven 4 star review on 29th December 2022

Sarah Raven 5 star review on 9th June 2022

Sarah Raven 4 star review on 7th June 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 8th August 2021

Anne Marie McKirdy

3

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best garden mail order company there is ! Have used them for years. Only ever had one problem where an item was slightly damaged in transit; they resolved it there and then over the phone. Plants are without fail fabulous. Pots are lovely. Garden furniture and obelisks are not only the best value but also the best quality. Cannot fault them other than, as with the small Hampton obelisk, they sell out too quickly !!?”

Posted 5 years ago

“Beautiful plants, wide choice, good advice and no quibble tells on the rate occasion that there is a problem.”

Posted 5 years ago

“Beautiful strong healthy plants. Beautifully packaged.”

Posted 5 years ago

“Lovely healthy plants carefully wrapped for the post. Best catalogue and best plants ever purchased this way”

Posted 6 years ago

“Brilliant value Christmas sale products; extremely good quality too.”

Posted 6 years ago

“The plants, bulbs and seeds are always in good condition on arrival. Lovely ideas and combinations of plants and bulbs available”

Posted 6 years ago

“These candles were bought last Christmas but we were away so saved till this year. I really liked that they were a bit different from anything in the shops.”

Sarah Raven 4 star review on 29th December 2022

Sarah Raven 4 star review on 29th December 2022

Posted 1 year ago

“I hate to criticise this company as until this Summer I have had excellent plants and service. Having ordered Sonnet white, Dazzler and Xanthus Cosmos, all correctly labelled on arrival, when grown they all turned out to be white Cosmos Purity! No sign of Xanthus, Sonnet or Dazzler. Excellent plants but far too tall for position in my garden. The Silver Wave plants I received were fine and still blooming, but unfortunately of the five Red Velvet Wave ordered, I only managed to rear two as they were in very poor condition on arrival. I have gone ahead and ordered Spring bulbs from Sarah again this year as they are always good large bulbs.”

Posted 1 year ago

“Not all my flowers blossomed,my fault as some got too soggy while blooming. But the ones that did are beautiful,thank you.”

Sarah Raven 4 star review on 7th June 2022

Posted 1 year ago

“Very satisfied with plants, seeds and other accessories. I had one problem of plants looking very unhealthy, sent picture of the plants. I was refunded straight away. All goods were well packaged.”

Posted 3 years ago

“It is now nearly mid May and the Alstroemerias I ordered at the beginning of March still haven't arrived. Why the delay? Will i ever get them. You are a very expensive firm and I expected a better service.”

Posted 2 years ago

“I ordered some slug wool pellets from Sarah Raven on 23 May and whilst the payment was taken swiftly and processed, the order no. 1745089 has still not arrived. Impossible to speak to anyone and email response blamed Covid19 and reduced customer Team for lack of information. Most unsatisfactory. Don’t know if I shall ever see the goods and I needed the slug pellets weeks ago! They have now wreaked havoc on my plants! I shall never order from SR again! And warn others not to do so either. Anne Knight 20 June 2020”

Posted 3 years ago

“Hit and miss with orders recently, some plants great and growing really well others like my much waited for dahlias a re disappointment the 3litre size not the pushy health plants I was expecting, a single shoot about 5cms tall! Leaves damaged and eaten ,ones covered in small bugs too. I think they have over expanded.”

Posted 3 years ago

“First time user of Sarah Raven, and placed 2 orders, for container plants and collections. I will use SR again, but have learnt lessons along the way - collections just didn't work for me, grew at different rates, Buy the jumbo plants if I can afford (if not available , buy something else-the smallest cuttings, too small, 1 died within a week, having been very dry on arrival, and are very difficult to handle. However, positives - learnt I could put plants much closer in a container than I thought, also there are some really good plants which I bought 'because I liked the colour' and will buy again. Delivery was least been intermittent with orders coming at 1/2 plants at a time, but I suspect lots of customers like me, booked on line rather than locally. Some arrived vey dry, since rest in container were fine may the problem was SR and not the Postal service.”

Posted 3 years ago

“Replaced the dying wallflower plugs when I phoned them. Sadly the replacements also died. These were a primrose colour. I treated the apricot plugs in the same way and they are thriving. Can’t be bothered to phone again.”

Posted 5 years ago

“Ordered a potted cyclamen for Christmas. It arrived two weeks earlier than advertised, and the plants are not thriving. 2 out of 3 so poor that I’ve thrown them away. No aftercare instructions and when I looked online I see you should water from below. Impossible when the plants are crammed into a solid planter bowl. These were expensive and I’m very disappointed”

Posted 4 months ago

“Took 14 days for my seeds to arrive. The order confirmation said despatched in 2 days. Also astrantia pack was sold as 25 seeds only 12 in. I gave 2 stars as they did fully reimburse me. I will use my garden centre next time.”

Posted 1 year ago

“I bought the argyanthemum and artemesia collection. The first ‘mums’ died, they weren’t even rooted and you replaced. The second lot are now all fading, the flowers are getting smaller and the leaves turning yellow spreading from the tips. So much for lasting the summer! They have been well looked after so this is very disappointing. The ‘restful collection’ is lovely and thriving.”

Posted 1 year ago

“I bought various vegetable seedlings this year from Sarah Raven. Dispatch was expected in a week, but it took two weeks each time. Unfortunately the company uses Royal Mail, which in my experience is not good enough for live plants. When my plants were lost, they wouldn't offer a refund until they were actually delivered. When they were finally delivered they were dead; I asked for a refund and instead was sent more seedlings. Overall a tiring experience. The slow dispatch reduces the convenience of delivery over visiting a gardening centre.”

Posted 1 year ago

“What has happened to Sarah Raven? Ordered an extra artificial candle. Last years classy and realistic. This years version plasticky nasty and cheap looking. If you have changed supplier please change back!”

Posted 2 years ago

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Sarah Raven is rated 3.0 based on 110 reviews