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Sarah Raven Reviews

3.0 Rating 110 Reviews
45 %
of reviewers recommend Sarah Raven
Company Reviews Questions Metrics Info
3.0
Based on 110 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Read Sarah Raven Reviews

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022
Faith
Sarah Raven 4 star review on 29th December 2022
Faith
Sarah Raven 5 star review on 9th June 2022
Debbie
Sarah Raven 4 star review on 7th June 2022
Debbie
Sarah Raven 1 star review on 21st May 2022
Anonymous
Sarah Raven 1 star review on 21st May 2022
Anonymous
Sarah Raven 1 star review on 8th August 2021
Anne Marie McKirdy
3
Anonymous
Anonymous  // 01/01/2019
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WF
Verified Reviewer
“Order number 1684276. How lovely to open the Telegraph this morning and to see Sarah Raven’s smug face smiling at me from her beautiful garden - whilst her over promoted business takes advantage of thousands of disappointed customers during Covid 19. When I placed my order with Sarah Raven over a month ago the plant was showing as ‘in stock’, which means, by their own terms, it should have been available for dispatch within 2-4 weeks. So where is it?! Apparently ‘poor’ Sarah Raven has had so many orders that they are overwhelmed and massively delayed in fulfilling them. Unlike more responsible - and less greedy - online plant sellers, Sarah Raven did not start to restrict their daily order numbers to ensure a reasonable delivery time. As many have stated here, and with one or two other online plant suppliers, Sarah Raven has also totally shut down the ability to communicate with them in any reasonable way. Emailing them, as I have, yields no response. However we all note that they are dedicating staff time in order to reply to (or I am sure delete) bad reviews. Disgraceful. You should be concerned about your customers waiting for weeks on end for deliveries. So Sarah, I would like you to fulfil my order please? Stop using Covid19 as an excuse for disgusting service. You are not key workers. You sell plants. Stop being greedy and get on with it. I will now be writing to the Telegraph, Gardeners’ World and other publications to point them to all the terrible reviews and to show them how greedy and grabbing Sarah Raven’s business is in taking more orders than it can fulfil and that her media image is not at all what her business represents. WARNING. DO NOT PURCHASE FROM SARAH RAVEN.”
Helpful Report
Posted 3 years ago
Cathy
Unverified Reviewer
“First time user of Sarah Raven, and placed 2 orders, for container plants and collections. I will use SR again, but have learnt lessons along the way - collections just didn't work for me, grew at different rates, Buy the jumbo plants if I can afford (if not available , buy something else-the smallest cuttings, too small, 1 died within a week, having been very dry on arrival, and are very difficult to handle. However, positives - learnt I could put plants much closer in a container than I thought, also there are some really good plants which I bought 'because I liked the colour' and will buy again. Delivery was least been intermittent with orders coming at 1/2 plants at a time, but I suspect lots of customers like me, booked on line rather than locally. Some arrived vey dry, since rest in container were fine may the problem was SR and not the Postal service.”
Helpful Report
Posted 3 years ago
Paul H
Verified Reviewer
“My order comprised of living primroses and verbena. These were posted separately by Royal Mail 24 ( so posted at the right time for the plants) and both sets of plants arrived in excellent condition. Normally if I buy plants, I get them "fresh" from a garden centre, but these arrived in excellent condition, in good time and it was hard to find these in my local garden centres, (and of course they are closed at the moment). The instructions for planting are easy to find on their website I would happily order anything from them.”
Helpful Report
Posted 4 years ago
Susanne
Unverified Reviewer
“All bulbs received have been excellent packaging too and recyclable, looing forward to spring.”
Helpful Report
Posted 4 years ago
Max Jones
Verified Reviewer
“well saarah raven dahlias are outstanding purchest dahlias this year wow islander tuber .pen hill. realy sarah raven dahlias are best tubers flowers i have ever had in flower now islander . has to be 9 ins flower have taken photos would love to sent photos to her show quolity max jones pembrokeshire wales”
Helpful Report
Posted 4 years ago
Maggie Gore
Verified Reviewer
“I can't rate Sarah Raven's bulbs and plants highly enough. They are of a very high quality. Our garden this Spring and Summer is a picture.”
Helpful Report
Posted 4 years ago
Barbara J McCabe
Verified Reviewer
“Plants ordered in March still not arrived even though when I contacted customer services who said they would send them out priority. Some of these plants were for a spring border do thats not going to happen now. As a gardener planning your garden is something to enjoy now devastated that my garden isnt going to look like it should..besides the money paid in March not to receive the plants is really upsetting. I am also waiting for part of another order. I think Sarah Raven needs to take control as her business is starting to go downhill fast.”
Helpful Report
Posted 4 years ago
Barbara J McCabe
Unverified Reviewer
“Ordered plants in March received email 9th May saying plants on way by 1st class Royal Mail.....not arrived a week later customer services said they would send them out priority..still not arrived Some of these plants were for a Spring border so that is now no longer happening too late. The other plants were for window boxes these should be planted and growing on now. Absolutely gutted my garden wont look like I had planned. No more using Sarah Raven”
Helpful Report
Posted 4 years ago
Margaret Terleski
Unverified Reviewer
“All excellent plants which arrived in good order and performed perfectly”
Helpful Report
Posted 5 years ago
Lynette Phillips
Unverified Reviewer
“Replaced the dying wallflower plugs when I phoned them. Sadly the replacements also died. These were a primrose colour. I treated the apricot plugs in the same way and they are thriving. Can’t be bothered to phone again.”
Helpful Report
Posted 5 years ago
Wiwercoch
Unverified Reviewer
“Superb service and product quality.”
Helpful Report
Posted 5 years ago
Linda Bos
Verified Reviewer
“I've been a Sarah Raven customer for very many years. In fact most of my terracotta, my garden furniture, obelisks, 90% of my plants and even compost (Silvagrow) has come from Sarah Raven, plus my secateurs, vases and many books (Sarah Raven Wildflowers is much treasured). This has been a very challenging year with late frosts, even snow in late Spring, then drought, now excess rain....yet my Sarah Raven plants, existing and new, have all flourished. The pelargoniums this year have been especially wonderful, stilll in flower at late September. The bulb delivery has just arrived, beautifully presented as always with the excellent instruction book. I recommend Sarah Raven most highly.”
Helpful Report
Posted 5 years ago
Very Loyal Customer
Verified Reviewer
“After bad experience with two other garden mail order companies I am even more loyal to Sarah Raven who, along with the equally superb David Austin Roses, is the only mail order I will use now. Both are in a league way above others”
Helpful Report
Posted 5 years ago
Very Satisfied And Loyal Customer
Verified Reviewer
“Got email yesterday to notify me that my bulbs were on their way; these arrived today, beautifully packed, very healthy looking bulbs as always, exceptionally good illustrated planting booklet, plus £5 voucher off next order as "thank you", superb. 100% quality,value and customer service. Definitely 5 plus stars!!”
Helpful Report
Posted 5 years ago
Very Happy Customer
Verified Reviewer
“Once in a while I've been tempted by other garden mail order companies, but none hold a candle to Sarah Raven. Quite simply Sarah Raven plants, garden sundries, vases, books, etc offer the very best selection and the best value for money of all. Customer service is excellent, plants arrive fresh as a daisy looking as though they've just been watered, and are inevitably healthy. The collection of pots, obelisks and even garden furniture (bought fabulous bistro set at beginning of summer) outshine all other companies. Sarah is clearly passionate about selecting the best and ensuring her customers are getting the best. Cannot praise enough”
Helpful Report
Posted 5 years ago
Very Loyal And Always Happy Customer
Verified Reviewer
“The first of my autumn plants ordered arrived well on time; beautiful healthy plants (Polyanthus 'Francesca'), well packed and arrived well watered and in substantial pots. Good insctructional book enclosed, along with update on plants to follow. Excellent as always, can't wait for the rest !!! Sarah Raven tops as usual.”
Helpful Report
Posted 5 years ago
Very Happy Sarah Raven Customer
Verified Reviewer
“Sarah Raven Salvia "love & wishes" has flowered solidly all summer, is at it's most fabulous now. Planted with her Geranium "Rozanne", also repeat flowere all summer and now huge, abubdantly covered with blooms. Pelargoniums also flowered non stop all summer, beautiful still. As always, simply the best mail order plants.”
Helpful Report
Posted 5 years ago
Very Satisfied Customer
Verified Reviewer
“Customer service notified me Silvagrow compost would arrive next week; it actually arrived earlier, Saturday morning, in time for weekend. Excellent service as always”
Helpful Report
Posted 5 years ago
Very Loyal & Satisfied Customer
Verified Reviewer
“Excellent customer service, notified me by email of slight delay with compost delivery - much appreciated. Sarah Raven Silvagrow Peat Free is the best compost ever, so well worth a few days' wait.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Cannot praise Sarah Raven quality enough - would give more than 5 stars every time.”
Helpful Report
Posted 5 years ago
Sarah Raven is rated 3.0 based on 110 reviews
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