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Sarah Raven Reviews

3.0 Rating 110 Reviews

45 %

of reviewers recommend Sarah Raven

Company Reviews

3.0

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read Sarah Raven Reviews

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022

Sarah Raven 4 star review on 29th December 2022

Sarah Raven 5 star review on 9th June 2022

Sarah Raven 4 star review on 7th June 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 8th August 2021

Anne Marie McKirdy

3

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issue with plants or seeds, have been using this company for many years but the "new" website is absolutely awful. Only 12 items can be viewed at a time, doesn't seem to be any order to it either. Doubt I'll use again”

Posted 2 years ago

“A very disappointing experience for my latest order. The only half decent plants were 3 bare rooted roses and the lily bulbs looked ok. However the snowdrops were dry and half dead, the geranium, was so small, at £9.95 hardly good value, whilst the thalictrum was not only damaged by frost, it was damaged by poor packaging too. It is still currently sitting on a windowsill trying to recover. No response from them either when I complained. Nothing like the glorious specimens in the catalogue. I certainly won't be shopping with this firm again. Definitely gone down hill.”

Posted 2 years ago

“All too often there are severe delays in orders. So I get a sweet pea root trainer kit but no sweet pea seeds. All ordered at the same time and shown as in stock. Same with jute netting for sweet pea iron frame which suddenly disappeared from order and now shows as unavailable. Living off the Sarah Raven name but very mediocre customer service especially given price points of products.”

Posted 3 years ago

“Dahlia Nicholas failed to flower plenty of foliage not a sigh of any flowers again very disappointed appears the virus has even affected this years blooms Poor”

Posted 3 years ago

“Dahlias bishop of Auckland both grown in barrels very inconsistent and flowers look washed out very disappointing after a long wait expected them to be lot more healthy dahlias are normally reliable the are very unsatisfactory”

Posted 3 years ago

“Seeds I bought didn't germinate and the very recent batch of plants arrived over-watered and 1 packet were completely dead the Verbena. The phlox were in poor condition also, 2 out of 6 were dead. I should have just gone to my local garden centre !”

Posted 5 years ago

“Scam website, avoid!”

Posted 3 days ago

“Absolute shocking service. I made the error of sending a packet of seeds to the wrong address. ONE PACKET. I immediately contacted Sarah Raven through their chatbot and customer support line to be told that it was 'already processed' and that they would not cancel the order or organise a refund. Their only option was to refuse the order and send it back at my expense. As slick an operation as they think they are, this is a scam. They are not Amazon, dealing with 000's orders per hour. I will not be purchasing from these rip-off merchants again. It is an insult on so many fronts.”

Posted 1 month ago

“Very disappointed. I order two packets of sweet pea seeds that I had used before. These arrived this morning - February 24 with a use by date of December 2024. I have never received seeds - from a reputable and not cheap firm - with less than 2 years let alone only 10 months to use. I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team.' - not acceptable and shows no concern re valid customer feedback. Poor service and feedback seems to be a recurring theme with Sarah Raven site and products - I will be very cautious before using again.”

Posted 2 months ago

“Ordered a bird bath for my friend's special birthday, arrived completely broken. Terrible packaging. They said they would send another the next day, nothing arrived for 10 days. Phoned back, no items in stock. This company clearly has no idea what they're doing. Avoid.”

Posted 8 months ago

“Tubers we’re quite appalling and after requests for replacement the new ones were actually worse. Very disappointed”

Posted 1 year ago

“Very disappointed,awful quality on dahlia tubers,very poor display also thought they could put other varieties in the place of specifically ordered ones,now flowered they care clearly not what I ordered.”

Posted 1 year ago

“I revived the wort specimens of seedlings I have ever seen . Not only were they dead and took days to get to me they were clearly so root bound they should have never been sent in the first place . The pots I ordered were also cheap inferior quality plastic compared with others . It’s a pity as the advertising and promotion of its products has really been done beautifully . Unfortunately the products do not match up my first and last order . Go to your local garden centre instead .”

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 21st May 2022

Posted 1 year ago

“There is a huge and gaping chasm between Sarah Raven’s glorious catalogues and what is actually dispatched to customers. My £50 order contained insipid and spindly plants that had all but given up the will to live and which bore little or no resemblance to what was expected. How they passed any kind of quality control before being dispatched is beyond me. Is no one tasked with checking things? Calls to customer services were answered by a string of people who had little idea of how to properly deal with an unhappy but very keen gardener who has spent a small fortune with SR in recent years. Sorry, but avoid is my top tip. You’ll probably do better for many things in your local supermarket and for a fraction of the price!”

Posted 1 year ago

“I'm a huge fan of Sarah Raven I think her cut flowers are truly aspirational. However, this is my second experience of waiting weeks for an order. She charges the same as other online companies and they manage to get the deliveries shipped to you within a week. I think she needs to employ more staff as this is truly unacce”

Posted 1 year ago

“Several orders... Tubers arrived with gall Tubers qrrived broken and bot viable Aubergines arrived drenched and rotted Comsot arrived behaded and shriveled. One missing. Delivery sat for 2 days before it said it would arrive Never again.”

Posted 2 years ago

“Ordered over a month ago with an anticipated despatch date of 2 weeks. No courtesy letter explaining delay. It took 2 phone calls and a long waiting time to speak to somebody and surprise surprise they are being posted today! We will see. What a shame that beautiful photography and good marketing material is not backed up by this company”

Posted 2 years ago

“Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September. Two months later they were still showing as 'Awaiting Dispatch'. After 3 separate phone calls during this time I had been told they were held up at customs/ staff illness/returned due to poor quality etc. etc. Not surprisingly I am still awaiting a reply to my e-mail requesting information on my order from 9 days ago. On 23rd. November I had an e-mail saying my order was being dispatched but on reading further it was clear that only part of the order had been shipped and one gift box was still 'Awaiting Dispatch'. Today when I checked My Orders to see any progress I was amazed to find it showed the payment for the outstanding box of bulbs had been refunded - without any notification, explanation or apology. If I hadn't checked on the website I would still be waiting. What a shambolic way to do business and a total lack of customer care! It really feels like 'take the money and run'. At no time between ordering and finding out today that part of my order had been refunded did I receive any notification from them updating me on delivery times/ apologising for the delay of almost two and a half months or even letting me know that they were unable to supply part of my order and refunding me. They really need to get their act together and sort out their supply chains, their advertised delivery dates and most importantly their communication with customers. It is not enough to have a flashy brochure, their service needs to match it. In this case particularly, as on previous occasions I feel it has fallen woefully short and they have lost one more customer for good.”

Posted 2 years ago

“Appalling service. I ordered a gift set of tulip bulbs in September for a friend's birthday in November. They were apparently in stock and due to be delivered within 2 weeks. When I hadn't heard anything by the beginning of November I contacted them and was told the order would be despatched within 2 weeks. Now I have had a very brief email saying they have cancelled the order completely. Short apology with no offer of any sort of compensation. Extremely disappointed. Have found them in the past to be pricey and slow to deliver but products are nicely presented so ordered again as I wanted a special birthday present. I will certainly not be buying from them again. There are plenty of other companies out there who, even with the difficulties associated with covid and brexit, can supply high quality products in a timely fashion. Would advise anyone to avoid this company.”

Posted 2 years ago

“Sarah Raven customer service is woefully inadequate and the bold claims made about delivery dates appear to be works of fiction. I feel so sorry for the staff left to deal with disgruntled customers like me.”

Posted 2 years ago

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Sarah Raven is rated 3.0 based on 110 reviews