Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.62

4.6 Rating 2,940 Reviews

92 %

of reviewers recommend Satsuma Loans

Company Reviews

Questions

Metrics

4.6

Based on 2,940 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how Satsuma Loans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at the time but months to update my credit file after the loan was cleared off.”

Helpful Report

Posted 3 years ago

“broad daylight robbery rates.borrow 1000 repay 2000,how is it even legal ?.taking advantage of people who can the least afford it.”

Helpful Report

Posted 4 years ago

“Terrible company had a loan with them for £500 (paying back £1,000 at £135 a month which i paid back in full) which they deemed i could afford. Tried applying for a loan of £100 to which they said "we do not think you can afford this loan" which is funny considering they accepted and lent me a £500 loan which again i paid back I complained to them directly saying how my income and expenditure hasnt changed and how they thought i could not afford a £100 loan BUT lent me £500 before and they were not interested in the anything i said This company has gone down hill lately if you look on trustpilot their ratings are so bad now they changed to this site to look better”

Helpful Report

Posted 4 years ago

“FOS adjudicator ruled in my favour however Satsuma made no reply to the findings within the 2 week time frame they are assigned so now going to the Ombudsman to make the final decision. Shame for them not to own up and make a fair offer having been found in breach of irresponsible lending. CCCD1152349”

Helpful Report

Posted 4 years ago

“Hi just wont to say do not entertain satsuma loans the reasons being I had two loans with them I was with them for 2 years when I fell into financial difficulties so I went on a iva meaning all my debts would be written off and I pay 1 low payment to the iva company satsuma are the only company still taking payments out of my account I rang numerous time for my money back but still didn't get the money back stay well clear of satsuma loans ☹”

Helpful Report

Posted 4 years ago

“The business has failed to respond to the FOS on the 10th of March regarding my complaint.They have 1 week and the adjudicator is passing to a Ombudsman to make a legally binding decision.Disgraceful they just ignore deadlines and don’t communicate.Reporting to the FCA for their poor conduct.”

Helpful Report

Posted 4 years ago

“Submitted an application, sent the details through they requested and then heard nothing, rang twice said would be dealt with that day.. then nothing, logged in the pending application gone, rang again and held for another 10 mins to be told application not successful and hung up on. Also sent an email that I didn’t get a response from. Has 2 loans previously and both paid up early so no reason for this.”

Helpful Report

Posted 4 years ago

“Satsuma is a terrible company mentioned i cannot afford the loan borrowed, went on a payment plan still strughling, mentioned the loan was never affordable i can prove this on my bank statements, i am currently in discussion with the financial Ombudsman and will be sending my proof into Satsuma in next few days and they keep adding interest on my payment plan, Don't touch terrible company”

Helpful Report

Posted 4 years ago

“Been waiting 61 days for a response about my complaint of affordability.please steer clear of this company.”

Helpful Report

Posted 4 years ago

“Absolutely shocking company. After more than 2 months I called them to ask what was happening with the affordability complaint. 90 minutes later I had an email rejecting it. Straight to the FOS.”

Helpful Report

Posted 4 years ago

“I have re-paid my £500 loan after 2.5 months. my total loan cost? £830 instead of £948 if i've paid over 6 months. Early loan settlement is pretty scammy. They somehow get away with charging you interests for 2 more periods on your settlement figure.”

Helpful Report

Posted 4 years ago

“So I see everyone has the same issue Complained in November 19 and they claimed they had not received my affordability complaint. It was only after I complained to someone on text did they send me an email to send everything to. Now they want to use that as the day my 56 days should start from. Called up today on the 5th to ask if it was being investigated. The lady in the phone said it was. However upon pushing she said it hadn’t even been assigned to anyone yet ! Rubbish company”

Helpful Report

Posted 4 years ago

“Awful company. Don’t bother”

Helpful Report

Posted 4 years ago

“Don’t ever pay them... They can’t touch you it gets thrown out of court if they bother, I’m grands up happy days”

Helpful Report

Posted 4 years ago

“Not happy with the service at this loan company, informed wrong information from help desk and was not informed of more interest charges. Con artists”

Helpful Report

Posted 4 years ago

“Just crazy! On top of high APR they charge for phone calls , and I'm not able to pay on 1st of January and the charge again for missed payments??? I think they go to far!! The biggest scam I ever seen in my life!! And these ratings are so fake, it's impossible somebody to give you 5stars for 535%APR unless it's done by whoever's runs this business scam!!!”

Helpful Report

Posted 4 years ago

“Been awaiting a refund now for nearly 2 years.. they will not help if you get in to trouble... I nearly we myself when they claim Queries resolved in under an hour... Where is my cheque... simply a joke !!”

Helpful Report

Posted 4 years ago

“Be careful!! If you have any plans of settling your loan early to avoid paying interest then think again! Will not be using this site again. Say if you borrowed £500 for 12 months in that period you pay £80-90 per month that makes sense to pay £1000 over a year but some how even if you pay the loan off early by 6-9 months it’s really not reduced that much to be settled, maybe it would go down to £900-£800 2 months inn with still 10 months left to pay. SHOCKING”

Helpful Report

Posted 4 years ago

“Fantastic and helpful customer service and the money i borrowed really helped me when i needed it and the repayments suit my budget.”

Helpful Report

Posted 4 years ago

“Really bad. Waiting 4 days for a reply which I never got. I had to ring and they didn't recognise my data on system yet claims I have a loan pending. Wouldnt trust them at all when your easily missed or lost on system.”

Helpful Report

Posted 4 years ago

Satsuma Loans is rated 4.6 based on 2,940 reviews