“Super quick delivery,,.my African gray has been really unwell for the last few weeks iv had to change his diet (which isn't easy believe me iv tried five or six different parrot mixes but he's not eaten any of them) i gave him SCARLETTS AS30 NO PEANUTS OR SUNFLOWER SEEDS and he hasn't stopped eating it he absolutely loves it ,great quality highly recommended thank you SCARLETTS”
“I definitely would NOT recommend Scarlett's Parrot Essentials - misleading and incorrect product descriptions (and refusing to cover return P&P costs), unable to answer questions on their own products, shocking customer service and they remove any reviews that aren't 100% positive from their website!
There hasn't been a time in my life that I haven't had multiple pets - both growing up and as an adult. This includes multiple birds - a Senegal, a Cockateil, Canaries, Pionus Parrots... and we're currently looking to get an Indian Ringneck. So I'm an experienced pet & bird owner. Despite that, when looking to purchase another cage recently, I wanted to make 100% sure that I was making the right decision. So I contacted SPE for information on their own branded cage, being as some of the vital information was missing from their product description. Sadly, they couldn't answer a simple question about which birds it is suitable for... I have now bought a cage elsewhere as I do not trust a company that is unable to answer simple questions on their own branded product!
Prior to contacting SPE about the cage, I had already placed my first order with them for some bird toys. They arrived today and although I was happy on the whole, I would not recommend. Multiple items had strings of glue coming off them. One item was missing the 2 clips to attach it to the cage. One item was tiny and was missing a part... but worst of all, one of the items was totally different to what was advertised! I understand that bird toys will have slight variations, however this was not a slight variation - the product was a completely different shape, it was totally different colours and totally different toys / components!
When I contacted SPE about the issue with the 1 toy being totally different, I requested a refund. SPE weren't the slightest bit interested, however, and I was told I could only have a refund if I returned the item at my own cost. I wasn't happy but knew I wouldn't get anywhere with them. All I could do was leave a negative review on that one product to warn others, and write mixed reviews about some of the other products. I'm happy to give credit where it's due, but will be honest when there are defects, parts missing or when items look nothing like the product photo! ... Clearly SPE didn't like this as they removed all 4 of my reviews from their website!! That was the final straw for me, I'm afraid. Purposely misleading their customers and hiding / removing reviews is not acceptable, and I simply cannot trust a company who conduct their business in this way. I'm really disppointed as they're obviously a well-known company and they show their products on Facebook, which I liked. I only wish I'd seen that 1 item in real life before purchasing, and I wish I'd known how misleading and untrustworthy they are!”
“How petty can you get!!! Cancelled my order and banned me because of constructive feedback I left regarding their shoddy/unhelpful and downright rude customer service, nice move 😉. Just reaffirms my previous experience with their shocking service. Customers beware, if something goes wrong with a product they WILL NOT try and help. I mean it was only a replacement cage wheel I was after. A great book you should read - Dale Carnegie Professional Sales Training, really makes you think about the impact of customer feedback on a business”
