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Scottish Power Reviews

1.1 Rating 1,032 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,032 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

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info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moved into a property previously supplied by Scottish Power in February. They sent us rediculous final bills based on estmates due to the meter being faulty. With more digging Scottish Power knew about the faulty meter 8 months ago but did nothing to resolve it. All utility companies have opening hours that don't support their customers. They all only open between 9 and 5 Monday to Friday when most people are at work.”

Posted 2 days ago

“Beyond disgusting—I’ve literally just moved in to a previously supplied by Scottish Power house and the ‘adviser’ was beyond rude — when did you get your keys — I told him three times— I owe absolutely no money as the boiler wasn’t working when I moved in but he said ‘ you’ll have the bailiffs pounding on your door’!!! I moved in on 2nd April and changed suppliers immediately I saw the name Scottish Power as I had problems with them before — they are an absolute nightmare—avoid at all costs ❗️”

Posted 6 days ago

“Dreadful in every way. Issues with their smart meter but no engineer appointments available. Awful customer service.”

Posted 1 week ago

“Worst mistake I ever made moving to Scottish Power”

Posted 1 week ago

“I've asked for a energy monitor for years and got no were, I find that scottish power are very ignorant”

Posted 2 weeks ago

“I moved home in December and changed supplier to Ovo. I got my final bill from Scottish power on the 18th January 2024 saying I was £197.78 in credit and that they would refund me within 14 days. After several phone calls and web chats, it is now the 27th March & I have been told my refund was rejected and so they have raised it again. If I have not heard within two weeks then I am to call back again. How can they reject a refund on a closed account. They owe me money and are refusing to give it back! Happy and quick to take money off people but trying to get it back is like getting blood out of a stone! Disgusting company and I will never go with them again!”

Posted 3 weeks ago

“I was using Scottish power previously in an old property 1-2 years previous and had lots of issues, I was forced into having a prepayment meter as my direct debit was slightly in debt when I got the prepayment meter it was using atleast £20 a day on electric (1 bedroom apartment) when I moved from the property I had a refund of £800 back, I struggled for over a year to pay my gas and electric and went without at times as I couldn’t afford it but they owed me £800? Yesterday I had a call from ‘provider’ asking would I like a smart meter through Scottish power, I explained to them I’m no longer a customer of them, they said I should speak with them to make sure my account has been closed, they transferred me through, I have to say the first man I spoke to was very helpful in telling me my accounts were closed and he was unsure why I was receiving these calls he asked would I like a quote for switching back to them, I was curious as to there prices for energy so I agreed, he put me through to another man, he went through the quotes with me and compared to my current tariff, I have to agree the deal was much better than I currently use through my current provider, but. I explained I had previous issues with Scottish power, he went on to say there system has changed within the 12 months I hadn’t been with them? I then explained the refund I had whilst I struggled to pay for energy he then said that’s a good thing you got all the money back we didn’t have to do that 🤷🏼‍♀️ I then said could I have time to think about this quote and look at my current supplier he said no I could not I had to decide then, I explained I can’t be rushed into a financial decision as this was a fixed tariff as I’m not in a position to do so, he said that I was stupid for not wanting to save money? I said could I call back later in the day he then continued to say no I had to make a decision right now, I said I could not do so, he then said In a very aggressive tone you’ll now have to do this whole thing again and slammed the phone down on me? I assume that the sales team get commission on there sales but as a young woman I feel I don’t want to be pushed into a decision. Although I’d of considered changing back to Scottish power I think I made the right decision by not agreeing to the quote as there customer service are disrespectful and rude.”

Posted 3 weeks ago

“Fraudsters is the best word for them. Poor customer service and charging elderly ridiculous amounts of money”

Posted 4 weeks ago

“If I could give minus star I would. Their charges to me were completely disproportionate to what we use. I was paying £1,500/month approx. 2 persons in a modest 4 bed home, only had heating on morn and eve for short period and minimal use hot water. Harassed us to get smart meter which we declined so feeling is, they charged us at this highest rate but told me I was on the cheapest and flexi cancer care tariff. All customer service is on X or AI.”

Posted 1 month ago

“Over £700 in credit and they refused to drop my monthly payment. A dreadful woman in the complaints department who when I asked after being so frustrated on many occasions because this woman talks over me all the time- told me she was the highest person in the department. What a shame for the rest of them if she is the person training them. However, it does go a long way towards understanding the appalling service, customer service or any thought other than they/she is right and you the customer are devoid of brains. My complaint has been going on for several months, the whole reason behind this is because their smart meter doesn't work and they accused me of tampering with the meter!! I requested they send an engineer, it took a year, and he told me they thought I was tampering with the gas and electric meters. The woman on the phone was rather bewildered today when I said to her I was getting the ombudsman involved, It seems I have nothing to complain about. Perhaps I am a little slower at the moment as I am recently bereaved, but I do not want to be treated in the way you think is absolutely fine..... as it isn't fine at all And now I'm told there might be an exit fee, yet there isn't one on the tariff I am on. In the past when meter readings were put in the balance changed within seconds, now it seems this is a thing of the past........Even Mrs talk over me constantly couldn't see any change. I want all my money back, I want a reduced rate and I would like it quickly. I also want a call from someone else, not the woman in complaints who tells me I've been with S.P for years and never had a problem. Well I have a problem it's you Ms. C Can you please get someone to call me back that isn't rude, three times I have had to end conversations with this person as she refuses to listen or do anything to help. I can't wait to leave you and speak to people who actually care. I have actually spent over 4 hours on the phone in total to try and sort this out!”

Posted 1 month ago

“Just moved to a new property where scottish power are supplying gas or should I say ment to be, spent 4 hours driving around shops to find a new gas card as meter has debt from previous Tennant only to find out the code they gave was void. Spoke to customer service and gave another void code. An engineer was booked in that night which no show, I ring up again to be told we will definitely get a engineer out to you within 4 hour so took them 4 hours of work as no gas in house still and actually thought this time they were gunna show! How wrong I was, yet again 4 hours went past and no show of an engineer again. At this point losing a days wage and causing my ptsd to play up I've given up, do not go anywhere near this mafia company. They need boycotting and money taken away”

Posted 1 month ago

“Avoid this company at all cost will take money at will no help with nothing but making kieth Anderson a share holders even richer. Why is this company not being investigated a stopped”

Posted 1 month ago

“I've been with Scottish power for a number of years and was given a smart meter soon after they were first available. All went well with them, other than the guy who installed them didn't know any thumping about how they worked and had no ad ice for me about using them. However all was good till August last year, when the gas smart meter became unresponsive, and refused to communicate with, either Scottish Power, or my unit in the kitchen. I reported this and was told an engineer would be in touch within three months. It's now March 2024 and I still have heard nothing. Plus I have no idea how much gas I'm using. I pay an estimated monthly amount, based on previous usage. I have spoken to head office in Glasgow, who told me I would hear spring 2024. I await action with interest.”

Posted 1 month ago

“Been trying to get a refund since February,not getting any proper response .”

Posted 1 month ago

“Awful company who just want your money. Really over charging me. I hate this company so much.”

Posted 1 month ago

“I don't hold any accounts with you and I am being charged you keep sending me bills and text messages also . I want this sorted or I'm seeking legal advice”

Posted 2 months ago

“Worst company! Don’t use them. If you ever have an issue with your meter it will take them months to fix. Neither my gas nor electric meter have been communicating with their system since 15/12/23, after weeks of going back and forth I finally had an appointment for someone to come fix them today 9/2/24. They only made an appointment for the electric meter! So I have to wait another month to get the gas fixed this is beyond ridiculous and no one here is helpful.”

Posted 2 months ago

“Well. My situation was not Scottish Powers fault but every person has done their best to help solve the problem caused by my tenant. We are not there yet but one person said they’d ring me back… and did. And spent 90 ‘mins on the phone trying to help me. They do their best in difficult circumstances and I’ve never waited long to get through compared to other electric companies.”

Posted 2 months ago

“Joke of a company,none existent customer service when supposedly dealing with a complaints Totally incompetent and can't even get my phone number right!!!”

Posted 2 months ago

“How is this company even still operating. It's worse than unicom used to be. Overpriced and customer service is non existent.”

Posted 2 months ago

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Scottish Power is rated 1.1 based on 1,032 reviews