screenwithenvy.co.uk Reviews

1.2 Rating 512 Reviews
F
Happiness Grade

screenwithenvy.co.uk have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their delivery, returns process and refunds.

E

Delivery - Slow

49.50%
Industry Average
Dreadful company. Ordered a month ago and excuse after excuse still no delivery. Jasween now ignoring my emails. Steer clear. Just dreadful.
- W R W ROBERTSON
Contacted customer services again and took 2 chases to get a response a week later asking for pictures of the tickets so make sure you keep photo proof of delivery tickets and the product themselves or they will say items are delivered and not their problem Next up they say they will chase the warehouse and will get new tracking codes… I’ve been waiting three weeks for this and the last comms I had was over a week ago telling me they are moving warehouse but they will send out Monday just gone… that’s never happened either and reading their comments on social they’ve been telling people they have been moving warehouse for the last month or so now so again this seems another excuse Really wish this company wasn’t here to scam people.
- Stuart Toogood
Awful, disgusting foul company that takes your money and does not deliver the goods I bought a couple of exterior doors which I paid extra for speedy delivery- they were supposed to come within a week in which I had a builder cut out 2 sections of wall to house the doors .
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
Please avoid this company. Customer Service very poor/inexistent, delivery awful, no communication regarding delivery. Good luck with returns and refunds, as once you raise a query with this company they ignore. ( I guess once they have your money, they do not care.)
- Juditfc
Secondly they took so long to respond to my email asking theu refund me they then claimed it was outside the 14 day returns period.
- Kimberley
14 day returns policy, but it takes over half that period just to get simple responses via email.
- Anonymous
F

Refunds - Difficult

34.40%
Industry Average
still waiting for my order from 22 July keep being fobbed off with “it’s a courier problem “ will be requesting a refund, but looking at the reviews that’s not going to go well either.
- Anonymous
00 refund for there mistake which we decided to accept and live with the different panel just to put end to saga.
- Ken Smith
Appalling company to deal with. My order arrived damaged. I sent images straight away and after 2 weeks I am still trying to get a response out of them as to when or if I will receive my refund. Seems that my emails are now being ignored. Cant speak to customer services as its only an answering company. How does this company get away with this??? AVOID this company at all costs !
- Anonymous
C
64.21%
Industry Average
I ordered some screens from Screen with Envy last month and had excellent customer service.
- Sue Wallace
Overall i gave Screen With Envy 5 stars for the quality of their products and ultra professional service.
- Anonymous
Excellent service love our screens thank you screen with envy 😀
- Jan