SCS Reviews

1.5 Rating 1,707 Reviews
11 %
of reviewers recommend SCS
1.5
Based on 1,707 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SCS Reviews
Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024
Igor Urdenko
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 13th January 2023
Mr P Drewett
SCS 1 star review on 20th December 2022
Anonymous
SCS 1 star review on 20th December 2022
Anonymous
151
Anonymous
Anonymous  // 01/01/2019
Very pleased exceptional delivery guy’s friendlyhelpful . The weather was awful pouring rain but they had a smile on their faces. Well done Kev and Aaron. Personal reference code BDW-436-651
Helpful Report
Posted 4 months ago
In February 2023. We ordered a lovely sofa for our holiday home. A home that is privately used and not rented out. The sofa was delivered in April 2023 - Within 4 weeks, cushions had split and the staples that hold the material under neath had come apart. The sofa had been sat on twice. Many phone calls later and an incredibly sarcastic and unhelpful male advisor, a refusal of help re repair dates. I have had to go to the ombudsman who has taken on the case. We are now in November 2023 and we have now had our brand new sofa repaired but still no sign of the agreed compensation
Helpful Report
Posted 4 months ago
Sales to delivery staff was excellent Mike (717) and rice(294) were helpful on delivery.
Helpful Report
Posted 4 months ago
I don't normally write reviews but on this occasion I feel the need to...I had my hallway carpet fitted...I was told to take up all the old grippers on the stairs and landing, otherwise they would not fit the carpet, My grippers were virtually in great order but i ripped them up which took some effort...The two men thst came round to fit the carpet established at the time of fitting that I was single (women on her own)and did a rubbish job of fitting carpet, no grippers, not much glue as carpets lifts...I complained to SCS and guess what, they wanted to send the same two guys back out to me to put it right...I felt uncomfortable with this, these guys even tried to sell me carpet from back of their van for other rooms in the house....I won't use them again
Helpful Report
Posted 4 months ago
The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I have to be the biggest Sapp on the planet paying a total of £870 for a chair that is worse than the one I gave away.
Helpful Report
Posted 5 months ago
Went to my local SCS today at silverlink Wallsend the sales man on the floor would not leave us alone to look and make our own decision he drove us out the door because he was so pushy
Helpful Report
Posted 5 months ago
Bought 2 G Plan sofas which still smell 6 months after delivery. I have raised the issue 3 times, received a visit from a technician who advised he never smells an issue. In my opinion they are charlatans!
Helpful Report
Posted 5 months ago
Very satisfied with all departments at SCS. Purchasing and delivery excellent by Carl and ScottJ2D 164 182.
Helpful Report
Posted 5 months ago
Excellent delivery of my suite by Andy and Matthew kept me lnformed when they would arrive real friendly reference code ELW-152-418
Helpful Report
Posted 5 months ago
Poor customer service. After care waste of time, wife rang wrong number but was transferred to after care, no answer 50 minutes. rang further twice same result. Asked for a call bk twice. Both times called and hung up. 3months old felix 3 seater power and power chair. Stuck in upright position, there is power to the chair but no operation from buttons. Even called at local store Drakehouse sheffield. No help there either. I wish I'd gone to Dfs. 🙄. Poor customer service when it comes to aftercare. I assume I'm going to have to make yet another phone call.
Helpful Report
Posted 6 months ago
Had our settee 4 weeks and leather has stretched so much you can't get comfy on it. Think it is called puddling. It's absolutely dis gusting that SCS won't do anything about it. Its like sitting on a very lumpy cushion. The leather is stretching all over the settee.
Helpful Report
Posted 7 months ago
After having a sofa delivered a couple of days ago I found a few faults in the material. I rang customer service straight away and sent a number of photos. The customer service team were very professional and it was all responded too very quickly. I was unconvinced these faults could be rectified and was expecting to have to return it, however a technician came within 48 hours and I was very impressed he managed to sort it all out within half an hour. Great furniture and great customer service, would definitely buy from them again.
Helpful Report
Posted 7 months ago
Just had carpet fitted, the fitters say it is faulty as it is coming away from the backing. Have rung Scs and have to send pictures. Very disappointed as not a cheap carpet and will have to go to trouble of moving all the furniture again. They say that someone will be in touch, I hope this is settled quickly.
Helpful Report
Posted 7 months ago
SCS CustO'mer Service +1 8O5.420 '3O7O SCS pH.one NumBer'' +1 8O5.420 ,.3O7O From my first contact with Alysia to my dealings with Samuel (and with Nicole when I needed to call back to provide more information) everyone was professional and thorough in explaining your policies. Samuel has a very pleasant attitude and great sense of humor. Your employees are all worthy of praise. And I appreciate the fact that your front-line people speak the English language fluently. This is not usually the case.Mr. James Jones was very professional patient clarifying the issues that was going on which he resolved would recommend him times he get stars from me wasted all Customer rats were just like him.
Helpful Report
Posted 8 months ago
Absolutely and totally unsatisfactory service from ordering to installation of our carpet,we ordered living room and stair carpet from scs Ipswich we paid in full received an email with wrong carpet quoted on order,to be fair I should of cancelled at that point,rang scs they assured me it would be the right carpet and it was an error,when carpet was to be laid carpet fitter rang to say the stair carpet had delaminated but he came and laid living room carpet which was ok,rang scs to find out when stair carpet would be here they said needed to reorder 6 weeks later it was ready arranged a time for fitter on the day carpet fitter rang said van broke down and he wouldn't be coming to be fair he came on the Saturday to fit it,next day my daughter cut her foot on inspection all the spikes are coming through gripper rod rang carpet fitter he said he would come back never has-so there you have it very poor service, customer service are very poor,regret the whole experience. Please be warned I may have been unlucky but reading other reviews sounds like this is the standard.
Helpful Report
Posted 8 months ago
Received Pluto leather settees, really hard and uncomfortable, hope they will soften
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Posted 8 months ago
I've just placed my order with the Paisley branch and what a lovely experience it was. Alison was extremely helpful, I got a demonstration of the rise and tilt chair that's part of the sofa set I've ordered. We talked through the various combinations that were available and the finished product. It's a end of October delivery but I'm delighted if gives me time to get the room decorated. My experience with the sales person was pleasant and I'm looking forward to getting my sofa. I'll happily update everyone one my sofa arrives but based solely on my experience so far I'll happily tell everyone to go see Alison she was fantastic and made the experience really relaxing. I hope this company knows what a gem they have 😁.
Helpful Report
Posted 9 months ago
Bought a lovely corner sofa from Melanie in the Wakefield branch. She was very helpful and approachable and made sure my needs were met in terms of what I was looking for. Very happy with my purchase!
Helpful Report
Posted 9 months ago
Waited 4 months for our sofas to arrive (10 weeks overdue) they arrived today one of the sofas had a rip down the side the other had a foot long black mark on one side both had to go back . I wish I had read all the 1 star reviews on trust pilot before I set foot in the SCS store never again will I buy from SCS
Helpful Report
Posted 10 months ago
The delivery drivers Ian and Deon were excellent.couldn’t get onto site for them so telling you instead.punctual delivery kept us informed all the time.Very courteous drivers . We are very pleased with sofa. Mr and Mrs capes. sofa was delivered at 10am 20/05/2023
Helpful Report
Posted 10 months ago
SCS is rated 1.5 based on 1,707 reviews