SCS Reviews

1.5 Rating 1,707 Reviews
11 %
of reviewers recommend SCS
1.5
Based on 1,707 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SCS Reviews
Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024
Igor Urdenko
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 13th January 2023
Mr P Drewett
SCS 1 star review on 20th December 2022
Anonymous
SCS 1 star review on 20th December 2022
Anonymous
151
Anonymous
Anonymous  // 01/01/2019
Just received a 3rd delivery date and won't be depending on that, won't be using this company again.
Helpful Report
Posted 1 year ago
Two things. 1. They tried to extort me when I was to buy carpet from them. They added far more square metres than I needed. I knew this when I went to another company for the carpet. 2. They added extra £450 to the sofa I bought from them calling it a dismantle fee. The sofa could have come in pieces while they assemble them in my house. Rather they brought them assembled and they would not fit in through the door. Then charge me 450 pounds extra. Very poor customer service.
Helpful Report
Posted 1 year ago
Sofa ordered 23/7/22. Delivery date was promised 21/10/22. This date has changed multiple times and I was told that SCS had it in small print that 4 weeks either side of this date was acceptable. Delivery date is now estimated 1/12/22 which is over 4 weeks late - trying to get communication with SCS is torture. I’ve not even received the sofa yet and it’s been a terrible experience……
Helpful Report
Posted 1 year ago
Still waiting after 8 attempts to get a call back to get conformation of my sofa been cancelled and deposit back. Pushed into the purchase after advising we were just looking by been given a good deal at the time lead to belive if the new property fell through we could cancel which it did been trying si ce 20th September 2022 to get this done. Would not recommend SCS Cortonwood Barnsley to any one sales staff far to false and sale oriented.
Helpful Report
Posted 1 year ago
Compré Spark 2 y 3 plazas, ambos hundidos en las esquinas,SCS ''''''''' CUSTOMER sERVICE. +1 (8O5) 4IO 5O4O SCS''''''''' HEADQUATE +1 (8O5) 4IO 5O4O lo único bien hecho fue el reposapiés. Solo lo tuve 2 años y no se sentó durante el 1er año. Evitar en
Helpful Report
Posted 1 year ago
So everyone complains as did we, however , SCS has come forward above & beyond! Tried to fix sofa which failed! Now offering a complete replacement, a full refund or new sofa upto same value!
Helpful Report
Posted 1 year ago
Can't fault scs from ordering to delivery then I swapped the cuddle chair for an armchair with no problem, the customer care team went above and beyond to make sure I was happy. Will be definitely ordering again in the future. Keep up the good work scs. And thanks again.
Helpful Report
Posted 1 year ago
AVOID AT ALL COSTS just received a 3 seater, 2 seater and footstool. All are damaged,so phoned asking for it all to be uplifted and a refund. After my conversation with the agent at the call centre, this doesn't look like it's going to go well at all. Really disappointed to be honest
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Posted 1 year ago
Efficiency, prompt delivery, with notification of time. Friendly and helpful staff
Helpful Report
Posted 1 year ago
Delivery meant to be assembled, just dumped and we said it's meant to be assembled and told take it up with store and walked out making obscene gesture as he left,
Helpful Report
Posted 1 year ago
I wouldn't buy from SCS again. I have 4 or 5 dates for my delivery in November now that my old suite is leaving us tomorrow we get an email last night saying it will now be 7th November 😡😡 this totally ridiculous so I will be without a suite for 9days
Helpful Report
Posted 1 year ago
Faulty sofa delivered. After several weeks They sent someone to inspect it and said he didn’t have the necessary skill so they would send someone else. Several weeks later they same man returned!! It was ordered in my partners name but they had no problem speaking to me on several occasions. Today when enquiring about the next steps they suddenly won’t speak to me because of data protection. This company is a joke!! Do not use them spend your hard earned money somewhere else.
Helpful Report
Posted 1 year ago
Have had a Rafa leather 3 settee for nearly 2 years now. 3 weeks ago the settee developed a fault. Left arm rest became loose from the inside fixings. Contacted insurance and as it was a "manufacturer fault" they didn't want to know. Contacted SCS direct to explain the issue and they agreed with the insurance outcome, then went on to say" the frame is only under warranty for 18 months". This would have been easier to accept if was explained to us at the time of sale. We were sold the warranty as "all singing and dancing cover" which it clearly is not. Will never go near this company again after purchasing several settees in the past. So disappointed with the poor lack of support.
Helpful Report
Posted 1 year ago
AVOID THIS SHOP AT ALL COSTS. Had sofa delivered with a broken frame. Couldn't use part of sofa for four months until replacement delivered. Replacement came with no feet and 7 faults which delivery men found when unwrapping. One being that hinges didn't line up so corner sofa didn't fit together properly. Couldn't get full refund until 2nd sofa picked up so I am left with no sofa for five weeks until new sofa comes from a better shop! Scs Couldn't give a damn poor aftercare and shoddy quality furniture! AVOID THIS SHOP
Helpful Report
Posted 1 year ago
Sofa developed major fault ie sagging within 6 months and scs did not want to know. Luckily got money vack via section 75 on credit card scs washed there hands and their engineer could not find fault. Independent specialist was amazed by this. Avoid at all costs
Helpful Report
Posted 1 year ago
We had a corner sofa delivered but it had wrong feet and other issues. We had 5 delivery teams over several weeks coming to the house with replacement suites but with same issues. Finally a team arrived with the intention of fixing the suite but thy were sent with the wrong stuff so couldn't do it. The suite caused damage to our laminate flooring and it was agreed we would recieve £300 compensation for this, which we did. Finally we accepted the offer of a refund. The suite was collected leaving us with nothing to sit on. Now SCS are saying that the £300 compensation must come off the money we paid for the suite. Also we were told we had already received a part of the refund too but we have received nothing. No one says they know what is going on and we are minus a suite and short of £4650. We will now go to court if it is not paid soon in full. It has been a complete shambles from start to finish.
Helpful Report
Posted 1 year ago
Way too chatty and followed around! Personal comments on what we were wearing!!! Not good!
Helpful Report
Posted 1 year ago
Bought spark 2 and 3 seater both sag in the corners the only thing well made was the footstool. Only had it 2 years and wasnt sat on for the 1st year. Avoid at all costs!!!
Helpful Report
Posted 1 year ago
Purchased a settee and recliner chair and although it was 5 years ago it looks like I have had it 30 years. Faded sunken just horrible. I live on my own so doesnt have lots of wear. Just really bad workmanship..
Helpful Report
Posted 1 year ago
Purchased Cancace 2 and 3 seater sofa, made a complaint about the seats all sagging only had it 2 months. Aftercare came out to check it, took the whole sofa apart, why I don't know, only complaining about the seats. He said they would contact us in a weeks time, we'll that didn't happen. Phoned them after a month, they said there was a small tear which had been sorted out on the day. I didn't have a clue what they were talking about. Scs has just phoned to say there is nothing wrong with our sofas. So please whatever you do DONT BUY ANYTHING FROM THIS COMPANY
Helpful Report
Posted 1 year ago
SCS is rated 1.5 based on 1,707 reviews