SCS Reviews

1.5 Rating 1,707 Reviews
11 %
of reviewers recommend SCS
1.5
Based on 1,707 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read SCS Reviews
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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 12th March 2024
Igor Urdenko
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 3rd February 2024
Alasdair Davie
SCS 1 star review on 13th January 2023
Mr P Drewett
SCS 1 star review on 20th December 2022
Anonymous
SCS 1 star review on 20th December 2022
Anonymous
151
Anonymous
Anonymous  // 01/01/2019
Paid for foam upgrade sofa delayed due to shortage of foam due to Covid. A month late sofa arrives a month later sofa sagging very sofa ( not what was advertised with a foam upgrade) called to enquire what foam was used a upholstery vist arranged for a month later 10th may 2021 upholstery technician confirms sofa doesn’t contain enough foam and another material that isn’t even foam he suggest that any old foam had been stuffed in there as they couldn’t get the correct high density foam I paid for! After another delay due to technical issues they confirm new cushions will be ordered email states a week .... no contact from customer support no help no apology for substandard materials and 2 weeks later no date for replacement???? Terrible customer service terrible product generally don’t care about customers! Please see picture this is a 3 month old sofa with foam upgrade from scs
SCS 1 star review on 10th June 2021
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Posted 2 years ago
What an absolute shitshower this company is, low grade substandard products and absolutely no recourse if you complain,DO NOT PURCHASE ANYTHING FROM THEM BE WARNED
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Posted 1 year ago
God I wish I had read the reviews before I ordered my carpet from this company like others it should has been fitted 3 week's ago. The y gave us another date and I got a phone call from a guy called Liam saying the fitters couldn't fit it for another week. They have done nothing but lie to us sorry scs but you had picked the wrong person to mess around
Helpful Report
Posted 2 years ago
This review has been a long time coming but here it is and I hope that those who are getting no resolve whatsoever from this place, can take the information in this review and my advice (if you do you will get somewhere with these folks). In January, 2020 my father became a widow. I came home to the UK from the USA to be with dad and do what I could for him during this time. As he had cared for his wife at home for 3 years, the living room had been filled with medical equipment , so you can imagine how bare it was after these items were removed. He needed a new suite. I took him shopping and we visited several places and SCS twice. Dad found a suite he loved, LazyBoy but we were told it would be up to 3 months before it was delivered because they were custom made to order. I informed them we would not be waiting 3 months and we turned to leave. Like a vulture, the manager stopped us and stated he could get that suite for dad in 6 weeks (should have been the first red flag to run!). We agreed and dad paid and of we went, to wait. Prior to delivery, and after I had left to go back to the USA, dad received a call that the sofa would be delayed! So, he ended up waiting 3 MONTHS after all! March 3rd, 2020 the furniture arrived! Now the real horror began! He sent me pictures and I said not only NO, but HELL NO! And I sprang into action to get this nightmare over with. The sofa and chairs looked used not brand new, and certainly nothing like what we saw in the showroom. See pictures for comparison. It was not a piece of LazyBoy furniture. Such subpar workmanship, they should be ashamed. The fabric on the sofa and chairs was loose and not stitched well. The trim detail was not level, and the tucking was awful. The sofa, being in two parts, had a bracket to hold the pieces together, no big deal on that right? Wrong! The connection points for the bracket and two pieces were misaligned so would never fit correctly to get the front of the two pieces aligned perfectly. The feet of the chairs and sofa were uneven, and the recliner chair reclined - but all out of square! The list of issues went on. To top that off - they didn't deliver all the accent cushions. This furniture was going to get removed from dad's house and a full refund made, come hell or high water! That was a task. Phone calls went ignored or passed to "after care" who really don't care. Their executives tried to ignore me, but I am a busy professional and I too have a fancy title, (Vice President Accts) so an executive of another company should understand that I know what I am speaking about when it comes to taking care of customers. And that ignoring a customer is only going to make it worse for their company. I called the After-Care team and was told they would come and check the furniture. They did, and told us "it's normal", “live with it”, “there’s nothing wrong with it”, “iron out the wrinkles every time you get up from it”, “we have a lot of trouble with these sofas”, “oh yes, these get thrown around a lot and the arms tend to break off”, and the list goes on. Let me say I can guarantee that LAZYBOY would not put their name on such trashy furniture ! The web of lies the "After care" team tried to spin simply backfired on them because I am simply much smarter than they! MARCH 12TH, 2020, I emailed David Knight the head exec. at David.Knight@scs.co.uk and gave him 10 business days to remove this furniture and refund my dad's hard-earned money. He did not bother to respond. On MARCH, 16th I emailed again, but also included other people at their head office such as Angela Luger, and Marie Liston. Getting no reply there either I did further research and called Trading Standards as well. Trading Standards filed a complaint, and I found a website of company email addresses/contact names for heads of companies. I spoke to the site owner, who just so happened to know David and informed me David Knight would be retiring soon. (No wonder he doesn't return calls/emails). The website owner emailed David and requested that he respond to my emails. Alas, David Knight must have thought I was just going to go away as he never responded. On MARCH, 17th a response finally came, with acknowledgement of my previous emails, but not from David Knight, but from Marie Robson, Customer Service Executive (her email is at the bottom of this review). I am going to presume she is his secretary and that he passed the buck to her. I am not one to mince my words when someone is blatantly doing the wrong thing, so in a professional and stern manner, I reiterated the desired outcome and set a few records straight those being that we did not appreciate being ignored, that taking advantage of the elderly is not acceptable and that she would not want this less than desirable "custom made" furniture in her home! The lockdown was used as an excuse for the delay, until I reminded her that the lockdown was not in effect when I first started calling and emailing! Good try - but she failed. Let 's move on. Being consistent, persistent, and knowing your rights is what it is going to take to get results. And some patience! Results we did get. The furniture was removed on JUNE 3rd, and the refund was issued that same day. If I can get this done from 4,500 miles away and via email and a call or two, you can get this done from right where you are. The moral of this review is 1. Know your rights. 2. Stand your ground. 3. Be professional, stern, be certain of your desire outcome and demand it, and put a time frame on it. (Be reasonable - 10 business days is sufficient) 4. Call Trading Standards and have them ready to go into battle with you too if need be (for me they just filed the complaint on my behalf) 5. Do not mess about with the "After Care" team - I assure you they care not. (It may be their "policy" to send the aftercare team - let them come but keep pressing on for results). 6. Bypass all shop staff including managers and supervisors and go straight to the top. 7. David would have retired by now, so you may need to research the name of the new head honcho for SCS but you can start here, this is their head office info - A Share and Sons Limited T/A ScS Registered in England, Company number: 323778 Registered office: 45-49 Villiers Street, Sunderland, SR1 1HA) 8. Marie Robson, Customer Service Executive - execc01@scs.co.uk 9. Do not purchase from this company and finally 10.Do not believe the 4- and 5-star reviews for SCS on Trustpilot. These are all written by employees, their friends and family members. NO company has 100% positive reviews. This company just chooses to publish the better reviews to Trustpilot - research you will find other sites where their ratings are 1 star. Our time frame start to finish - Furniture purchased January 2020, Delivered March 2020, removed June 2020 and refund received June 2020. I have given you the info you need to get results - I hope this helps someone in getting some resolve to your issues. :)
SCS 1 star review on 12th April 2021 SCS 1 star review on 12th April 2021 SCS 1 star review on 12th April 2021 SCS 1 star review on 12th April 2021
Helpful Report
Posted 2 years ago
I can't believe this company havnt been shut down. I'm going to start by saying don't believe the reviews on trustpilot as Scs are offering customers the chance to win the cost of their orders back by leaving reviews on trustpilot, hence all the good reviews by people who havnt even had their orders yet. Look on Facebook or here to see more accurate reviews. I have carpets that have holes in them after a couple of months of fitting and sofas that are sagging in the seats, so badly I can feel the wooden frame underneath. Once you have parted with your money Scs will not help you, you are wasting your time emailing them, they won't respond, if your lucky enough to have a phone call answered they'll fob you off and not get back to you. They are an utter disgrace. Don't be fooled by the fancy tv adverts making people think they're a big reputable company as they are not they are breaking the law by not refunding customers with faulty goods. I have never been so angry with a company In all my life. DO NOT BUY FROM SCS, they sell cheap rubbish products that will not last and will not help you when you complain. You will be stuck with faulty furniture and still paying for it for 4 years like me. And please don't infuriate me even more by leaving a response to this review SCS as the only reason you'll be doing that on here is to make it look like your trying to help me. You know fully well you have no intention to it's all for show.
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Posted 3 years ago
Copied from my Lazyboy post Rubbish Poor Expensive SCS / Lazyboy Products and after Sales etc... Why did we not see these reviews before we bought a "Lazyboy" from SCS Leicester??? Delivered 04/09/17 £3,300 paid A Tamla 4 seater corner suite with end electric recliners and a single electric recliner in fabric. After just 4 months (January 2018) we contacted SCS and eventually had a visit from an "expert" because the cushions had collapsed on the two sofa recliner seats! However he stated this "softening" is acceptable and is normal in today's standards and it would settle down. Well it certainly has settled down, right onto the frame! It cannot go any further. Since this we have contacted Lazyboy (15/2/18) who have said "nothing to do with them go back to SCS and request another visit / review and send to Lazyboy". I did this on the same day and "Sophie" from the SCS service department said they would arrange another call? During this time we returned to the store where we bought the furniture from and they were not interested whatsoever and just referred us to the service dept. Maybe we should arrange a sit-in at the stores to help others from making a huge mistake and purchasing from SCS or a Lazyboy? SCS don't want to know as they say they have sent their expert once and he stated it is okay? We wrote to them (SCS - 15/3/18) and said we did not agree with the findings and the discussion with Lazyboy. We have not received any response and they have never contacted us regarding a second visit!!! It is not okay, there is no support in the seat cushions and you can feel the frame on your bottom when you sit down? We have to sit on a cushion to use the seats without being very uncomfortable. Before you ask no we are not overweight people. We now have to warn visitors before they sit on the seats. SCS don't care / Lazyboy don't care; how do we progress this? We are now outside the 12 months soft furnishings warranty, although we made the initial complaints well before, which was not explained during the purchase. They major in the sales patter of the 10 year warranty which if course is useless because that if for the frame / structure of the furniture and if the upholstery gives up well before then then it doesn't matter how long the frame lasts! We cannot afford to buy a new suite but as the suite is no longer serviceable and we may have to? Any suggestions and or help welcomed? Should we start a Watchdog campaign and see if they would pick this up?
Helpful Report
Posted 3 years ago
Fitter turned up with vinyl as promised to do two rooms. He was on his phone alot of the time. I removed the fixings for two small bathroom cabinets which enabled to let me get the old vinyl out. Informed the fitter I would help him to lift the cabinets to get the vinyl under them. He never asked me to help him. After he left we found he did not lift the cabinets up he cut vinyl around the feet of one of the cabinets with gaps so you can see the floor, He also cut the vinyl short in front of the other cabinet and tried to use another piece to fill in. He also cut some of the edges short that went underthe skirting boards so again you can see patches of the wooden floor. Sent 5 emails with photosto SCS, no reply. Tried several times (25-30min) to phone with no response . Fitter not returning my calls. Will never use SCS again!
Helpful Report
Posted 3 years ago
My brother ordered a table and chairs but wanted to cancel due to mum dying and leaving him hers. We were asked to bring in a death certificate which we did but when it came to it they refused to do a refund point blank even though the table is not ready until May. He showed me their terms which did have a sentence to say it could actually be done with written consent but apparently this is not their store’s policy. I then asked for my brother’s signature on the terms and conditions. He found a signature on a receipt but my brother has never read or signed their terms and conditions and has not been given or sent a receipt for his money. In the end they offered a 25% cancellation fee and took back the discount on the carpets. This amounted to £450. The table was £750. At this we walked away. My brother had spent a lot of money with them on carpets alone; £1500 but never again. They were arrogant and totally unsympathetic. My advice would be to stay well clear.
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Posted 4 years ago
Hi, There, Make sure you look at all the bad reviews on every site , do not touch GPLAN furniture. You will waste all your money. The technicians that come out to check your furniture wont be on your side , I have wasted over £2000 .00 pounds out of my small pension, We cant sit the furniture for long ,too uncomfortable ,the foams gone soft and you hit the metal springs, absolute rubbish, The material ,chenille is not fit for purpose ,you get shading patches after two or three weeks . BOTH S C S AND G PLAN are not with the ombudsman, I have been trying to get help for months, from 4 different sources, I still hav nt finished , Pity they can t be shut down,
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Posted 4 years ago
I purchased a sofa on 2nd October and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Promised November, December, 13th January and after an email was sent to instruct me to pay the balance by the 13th of January to avoid delays to be followed two days later by an email stating it would be the 30th of January now but actually. All I get when I say I want to complain is a customer service person saying its not their fault its the supply chain and that we have to observe the contractual payment but they can make it up and mislead as they like. Oh and its my fault they had ordered a wrong chair and had to change it which caused more delays. They did give me a terrible sofa and chair to sit on at Christmas. And offered compensation of £50, then £100 on an order over £2000. Complete shambles. I hope Mr Llewyllen Bowen knows what a mockery they make of supplying a product carrying his name.
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Posted 1 year ago
ScS are to be avoided unless you want loads of hassle and substandard furniture carpets not fit for purpose, when you contact them they dont give a dam i had to take them to court i won all my money back through the court, scs messed us around for nearly a year they try to wear you down so they dont have to deal with you and give you your money back they are the worst company i have ever dealt with.
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Posted 1 year ago
The most disgusting company ever selling the worst quality sofas and will not take responsibility at all. Rip off company, stay well clear from this crooks. I couldn’t rate them worse enough. They shouldn’t be legally allowed to operate as a business.
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Posted 1 year ago
Absolutely avoid at all costs!! I chose SCS as they had a range of sustainable carpets! I placed my order on the 16th May and I am still waiting for a fitting date! I was told that my carpet would be delivered on the 11th June and fitted the following week. I heard absolutely nothing and I have been spending every day on the phone to them for the past two weeks trying to get an update! No one ever calls your back, Emails are not responded to and now it looks as though they've lost my carpet! No one has a clue where it is!! I tried to cancel my order as I am really not happy spending over £700 on something that at this rate I won't receive and low and behold they couldn't get through to anyone to cancel the order. I've called again today to be told that the warehouse manager is chasing this and I should have an update by the end of the week. Which to be honest I'll probably have to chase.... The service is dismal and the store are absolutely no use! Considering that this is only one room of the four that we were planning on doing they’ve lost themselves business with this dismal service Don't waste your time!!
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Posted 2 years ago
Go on trust pilot and read 1* reviews mine are on there sofa's are no mor than cheap plastic no padding to seats that crease and look scruffy and cheap go elsewhere save yourself the battle of getting refunded technicians that lie saying furniture is not faulty when clearly there is genuine problems beware do not buy from SCS
SCS 1 star review on 26th January 2021 SCS 1 star review on 26th January 2021 SCS 1 star review on 26th January 2021
Helpful Report
Posted 3 years ago
We ordered our new sofa (£1800) in person at the Fosse Park store in Leicester around mid October and we were told that some sofas could not be delivered before early 2021, however the store manager told us that there was 1 particular sofa with GUARANTEED DELIVERY before Christmas. This wasn't the particular sofa that we wanted but as we were moving into a new flat we settled for it anyway so that we would be set up for Christmas. We duly moved into our new flat on the 20th of October and have 2 camping chairs to sit on whilst we await delivery of our new sofa. Earlier this month (December 2020) we had a text message stating that there was a problem with our sofa and that it would not now be delivered by Christmas, there was no reason or apology given in the message. I got straight on the phone to ScS and it took absolutely ages for someone to pick up the other end. A guy at ScS took my details and advised me that our sofa had been expected to arrive on the docks in Southampton early in December but the ship had actually docked in Dunkirk ! as this had happened ScS now had to wait for the ship to leave Dunkirk and come to Southampton, he also advised me that as this is unforeseen circumstances they now had no idea when our sofa would be delivered. I said to him that this isn't my problem and that we have been GUARANTEED DELIVERY pre-christmas 2020. I also said to him that if they couldn't get our new sofa to us then they should provide a loan sofa until ours arrives as all we have to sit on are 2 camping chairs! his attitude became very aggressive and abusive and he said we are in the middle of a pandemic and basically don't moan about it !! I asked him when can we expect delivery of our sofa and he said I would have to ring again on the following day to give him a chance to find out. I asked if they could ring me as it had taken so long for me to get through and he said that wouldn't be a good idea as he was very busy dealing with awkward customers and he might forget or not have the time !! I advised him that I would ring the following day, and I also said to him that ScS might want to check the container ships Captains navigational skills as Dunkirk is not in the UK and quite some distance from Southampton, a small retaliation for his aggressive attitude. On ringing ScS the following day and waiting for another long time for someone to pick up the phone, I spoke to a different representative of ScS and this time I was informed that basically they have no idea where our sofa is, when it will be delivered or whats happening. I said that this isn't good enough , they've taken our money £1800 for a sofa that's guaranteed delivery pre christmas and that they are in breach of contract, this guy then said check your paperwork and that they have 4 weeks grace to any guaranteed delivery date given and that its not his problem that we have not got anything to sit on. I said at least couldnt they provide a loan sofa until our new 1 arrives or shows up, to which he said he'd get customer support to ring me. Eventually ScS customer support rang me and said they don't provide loan sofas, and we'll just have to wait !! As things stand we have no expected delivery date for our sofa , we don't know where it is , and no customer support or information from ScS. All this and supposedly Guaranteed delivery for christmas !!!! Absolutely dissatisfied with the whole company.
Helpful Report
Posted 3 years ago
Absolute disgrace. Bought a sofa in September. Numerous delays, and once again today got told delayed again with no date of next "delivery" So no sofa for Christmas. Trying to get through to them to cancel it so i can get it somewhere else is also proving an impossible task. SCS is a joke of a company and dont deserve a penny from you.
Helpful Report
Posted 3 years ago
We have had the sofas 7/8 months and the colour is coming off the seat. Sent photos as requested and told not a manufacturing fault. How can this not be a manufacturing fault when the colour is coming off the leather. They were not cheap leather sofas I am pretty sure they were one of the most expensive and told by the sales person they were better quality as they were Italian leather
Helpful Report
Posted 4 years ago
Extremely bad customer service which was surprising for the size of the company. Ordered carpets and the carpets were fitted in the wrong room and even when telling the fitters that the 2 carpets they had fitted was meant to be the other way around, they just left and said it was down to the shop. I then contacted the branch multiple times via phone and online chat and all I was told was that they couldn't do anything about it and that the shop had to deal with it but they do not have a direct number so a few emails were sent to them. It then took me nearly 7 hours later to finally get a response from the manager after having to arrange someone to go to the store and for them to ring me up due to not living in the area anymore. I was informed that they also couldn't do anything about it and was told by the fitters it wasn't a big deal and I should move into my new home anyway. The manager was rude and spoke over everything I tried to say and said that I should travel 2 hours back to scunthorpe to speak to the sales person who did the order for me and not the manager (who was himself). I have had to put a stop on furniture being delivered and it has cost me more expenses as I arranged everything to be done by the 13th March so the upstairs was ready for us to move in. The premium carpet was very expensive but was fitted in the spare room rather than the master room and the cheaper luxury carpet which turns out to be very poor quality when put down, was fitted in the master room. The floor plan was provided and we specifically stated multiple times which room was the master room and which carpet it wanted in there. It was then agreed by the sales person. When I stated to the manager that I wouldnt have paid to much for an expensive thick carpet to be put in an empty room and a cheap carpet to be put in the main room he stated that I was wrong and that some people do prefer more expensive carpets in spare rooms? My issue still has not been resolved and now results in me having to travel 2 hours back to the store to try and get the matter resolved. Overall the whole customer service experience has been more than poor and I would advise on avoiding using SCS for carpets despite there 'big' name. I am extremely disappointed and distressed with the fact that I have now had to spend more money to store furniture else where. It has come at more of an expense to me as I had arranged my mortgage, Bill's and any other expenses to come out on this date as this was the official date I was meant to move in. I now cannot move into my home until the matter is sorted! I would not recommend!
Helpful Report
Posted 4 years ago
Purchased g plan leather sofa, colour lifted due to incorrect sealing as advised by insurance company and their own technician. Scs not interested, obstacles put in way at every turn. Problem not resolved. Going to arbitration. DO NOT use this company. Customer service is non existent.please take your hard earned money elsewhere. Reviews state that you will only purchase once from Scs, so true.
Helpful Report
Posted 4 years ago
SCS means “Stress & Continued Stress” I would like to share my horror story with SCS Luton branch which is just not concluding. The whole saga started when I ordered a sofa set for our newly decorated room back in July. The service at the point of sale was good as you would expect as company was getting new business meaning more revenue for them. However what followed afterwards is a nightmare experience which is still on-going. I called the Luton branch when October started as it had been almost 10 weeks since we ordered the sofas. I was told that they were expecting our delivery on Monday 9th Oct and somebody would call me back to arrange for the delivery. I visited the branch and paid the remaining balance just to ensure that there was no delay from my end. When I did not hear anything from the branch on Monday 9th Oct, I called them again on Tuesday 10th Oct and I was informed that delivery actually arrived on that day and they were just waiting for the delivery slots to be active and then they would call me back on the same day to arrange for the delivery. Again nobody called me back and same thing happened for next three days until Friday 13th Oct where I would call them and they would promise to call me back to arrange for the delivery. By Friday morning I was getting really frustrated so I asked to speak to the branch manager Yaser. After holding for over 10 minutes I was informed that Yaser is with another customer and he would call me back shortly. Whole day went by without hearing anything back from Yaser so I decided to visit the branch in the evening after finishing my work. I found Yaser wondering in the branch with absolutely no customers on the shop floor. I asked him how come he had not called me back and to my surprise he replied that he had not been passed any information to call me back. After making formal complaint about the customer services I had received from his staff for the last 5 days he checked the system and informed me that actually our delivery had not arrived at all despite of staff confirming me every day when I called them but in-fact the container containing my sofas had been stopped at the port by the customs to do some checks. I was really annoyed at that stage as the staff in the branch lied to me every day but for the sake our new sofas I decided to ignore this again and I asked Yaser to inform me at the earliest when can I expect my sofas delivered to me. He promised that he would call me early next week with an update, but I did not receive any updates from him. Then on Friday 20th Oct at 3pm I received a call from the branch saying that they had received the order and she was calling me to arrange a delivery. At that time I took a deep sigh and I thought that was the end of the terrible services I had received from SCS Luton branch but how wrong I was!! While on the phone after informing that sofa had arrived and she was arranging for the delivery, I was told that she could not get access to the delivery screen. The alarm bells started ringing again as the same thing had happened when the same lady told me on the 9th Oct that my delivery had arrived. I asked her that if my delivery had arrived how she could not access the delivery screen to arrange a delivery slot and how come she did not check this before she called me. I did not get any explanation from her but a rude response that’s how it was and she would call me back shortly. She did not call me back until 5 minutes to 6pm ( I assuming she must be finishing at 6pm so delayed as much possible as she could) to inform me that she could get access to the delivery system and nothing can be done until next Week on Monday when warehouse will be open again. I totally lost at that point and demanded to be put through to the store manager Yaser. I told him he had not given me any update for the whole week and informed him what had happened that day again. At that stage I found him again totally unprofessional and out of touch and a liar. He tried to give me a story that I had been called that day to inform that my order had been arrived and not to arrange for the delivery while lady who called me twice on that had clearly told me the reason she called me to arrange the delivery but couldn’t get access to the delivery system. He never offered any apology for his lies and never suggested any solutions. I had to remind him few times that I was a customer and have basic customer services skills to deal with me but all I got from Yaser was rude, totally unacceptable and shambolic behaviour where he could not do anything for me. With the frustration I actually told him that because of this totally unacceptable behaviour of him and his staff I was thinking of cancelling the ordered and as a result he almost threatened me that I could not cancel the order as I had signed the agreement. I informed him that I need to put the phone down as I simply cannot listen to his rude remarks. Then I received another call from the store on the Saturday 21st Oct saying they were calling me to arrange for the delivery. By then every time I saw SCS phone number on my mobile I had to sit down just to ensure that I don’t get any more surprises by the staff. This time lady told me that she was arranging for the delivery for Wednesday 25th Oct. I informed her that nobody would be available on the 25th Oct until 3.30pm to receive the delivery so either arrange the delivery after 3.30pm on 25th Oct or arrange for 26th or 27th Oct as I would be on holidays on those days. I was told that only day available was 25th Oct and she could not do anything despite of reminding her all the inconvenience I had received from them. Again with controlling my frustration I asked her at least find out from the warehouse if they could deliver it on 25th after 3.30pm or not. She promised me to call back on Monday 23rd Oct to confirm but no one called me on 23rd or 24th. Today I called again to confirm about the delivery arrangements for tomorrow 25th Oct and I was told that delivery had been arranged for 25th Oct between 12 and 3pm. I had lost any words to explain my anger and after reminding her she never called me back on 23rd and 24th and despite of me informing her many times on Saturday that nobody would be able to receive the delivery on 25th before 3.30pm why delivery had been arranged between 12 and 3pm. Following SCS trade mark NO HELP attitude she told me that she could not do anything and when driver calls me one hour before delivery to tell them to deliver after 3.30pm. I am not sure what will happen tomorrow but knowing the history so far I have not hope left for anything to do with SCS to go smoothly. My biggest frustration is that how can totally incompetent person be a store manager who lacks basic customer service skills and continuously fabricate the stories rather than accepting the mistakes made and try to come up with some solutions. I have advised all of my friends & family for this experience (which has still not ended) and will ensure they never put their foot in Luton SCS branch.
Helpful Report
Posted 6 years ago
SCS is rated 1.5 based on 1,707 reviews