Seasalt Reviews

Name: Seasalt
Rating: 4.18

4.2 Rating 79 Reviews

77 %

of reviewers recommend Seasalt

Company Reviews

Questions

Metrics

4.2

Based on 79 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Seasalt made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Seasalt 2 star review on 30th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jumpers at Seasalt cost around £85. That's extortionate. If they were made in Cornwall they would still be too expensive but they're made in China!”

Helpful Report

Posted 2 months ago

“My last two orders are still listed as "picked," which means I can't return them. Customer service has been slow to respond, and when they do give me a link to process the return, it just takes me right back to the same website that then tells me my order doesn't exist. Beyond frustrating. I'm about to give up forever on Seasalt.”

Helpful Report

Posted 1 year ago

“Had yet another awful experience with Seasalt who took my money, cancelled my order without telling me, and "forgot" to give me my money back. Posted a one star review on their website and it was removed immediately! It's hilarious - they only show 5 star reviews. Deceitful promotion is never a good look in a company. Can't trust Seasalt. Won't use again.”

Helpful Report

Posted 1 year ago

“No returns label, not sent QR code to make a return, customer service telephone line "closed for training" for weeks on end, wrong product sent to me, have now almost lost the will to live. Avoid this company. It used to be quite good but things have really gone downhill over the last 12 months”

Helpful Report

Posted 1 year ago

“I only realised recently that some Seasalt clothes were made in China under an 'ethical trading' deal. In my opinion there is nothing ethical whatsoever about China. After another UN damning report today about the treatment of the Uyghurs by the Chinese, I say shame on you, Seasalt, for continuing to trade with this country. I hope the owners/directors read this posting, but I doubt it.”

Helpful Report

Posted 1 year ago

“Never got item and can't get hold of them. Appalling.”

Helpful Report

Posted 1 year ago

“Bought a cotton jumper on 6th June. Returned it within a week as preferred the other I had bought. It is now 24th July and still no refund. This is not the first time i have had to chase for a refund. They say they will sort it out tomorrow. Pretty slow service. I have bought a lot from them before via mail order. Will not be buying from them again.”

Helpful Report

Posted 1 year ago

“Con artists. Trading on Cornwall's good name by selling cheap clothes made in China. Their 'locally sourced' products are just bath bombs, no clothes at all. Their website tries to excuse this behaviour by talking about sustainability and 'energy monitoring', but funding a totalitarian dictatorship for maximum profits just stinks.”

Helpful Report

Posted 1 year ago

“Was slightly bewildered that seasalt are now not putting invoice and returns labels in parcel, not everyone has a computer printer or smart phone to print of labels etc, all I guess to save thereselfs some money, just making things more difficult than they need be...”

Helpful Report

Posted 2 years ago

“My experience today was an unhappy one l purchased four items and payment taken from my card I had a discount code which did not work best advice given by the person on the chat line was to purchase again and just return my original order I will return the items l ordered as she could not stop the order or offer me the discount Unhappy customer”

Helpful Report

Posted 3 years ago

“The good bit is that the order arrived quickly and in paper packaging. However, for a company that promotes itself for being ethical I was astounded and deeply disappointed to discover that the slippers were made in China. It also made the high price a rip off. I thought I was getting a product made in the UK and therefore didn't mind paying a bit more. Will not be recommending.”

Helpful Report

Posted 3 years ago

Seasalt is rated 4.2 based on 79 reviews