Suspicious positive reviews have been removed from this profile. The removed reviews did not have the trust signals we would normally expect with genuine reviews.
“I ordered on 11/6/2023 and it is going on 11/16/2023 and still have not received anything. The email says it had been shipped and it doesn’t allow to track it!!!!!!”
“NOTHING GOOD ABOUT THIS COMPANY!!!!!!!
Honestly I’m sick of writing reviews about Securico….if I wasn’t tied in to using them having already paid out a ridiculous amount of money on their cameras, I wouldn’t go near them!!!
Having had the cameras for 6 years we decided to upgrade them. £1200 later we’re left with a wrongly positioned camera that shows absolutely nothing at night (really helpful for a security camera!)
Having complained on social media as the customer service is appalling and non existent once they have your money!! They finally come out to fix it. 2 grown men claim they are unable to reposition the camera and now have to book us in another day….not even the next day.
It seems existing customers mean nothing to Securico and just taking in money from new customers (who clearly don’t know how unreliable and unprofessional you are) take president!
You claim the engineer today knew the camera was positioned incorrectly….yet the engineer that fitted it originally clearly didn’t?! So may I suggest some more training for your engineers and certainly for your customer service department.
Im at a loss for words at how diabolical your service actually is. Not even an apology on the phone and just the threat of ‘let me speak or I’ll terminate the call’.
If this review saves even one customer from wasting their time and money it’s worth it!
I will await a manager to contact me to deal with my complaint directly”
“Extremely satisfying experience from start to finish.
Online enquiry, prompt response received back. Advance message from contact asking for convenient time to call, quickly followed by various examples of products & services for me to view before the call.
Simple explanation & listened to my needs & concerns. Straight forward communication of my requirement needs.
Order placed, installation arrangements to match my availability. Product first class matching the service I received.
Highly recommend these people”
“I was advised in advanced of the eta of the installers who arrived at the appointed time, the lead installer, a young man who knew exactly what was to be done, went about explaining why the modus operandi had to be done in the way he described it, as the work progressed, I knew why certain locations of the cameras had to be as he advised.”
“Good Professional installers, had the recorder in the loft so incase of a break in, I would have the footage that is needed, very happy, out of all the CCTV quotes, securico was the lowest and they have a technical support team as well incase we have issues in the future.”
“I've had the CCTV installed in July 2021. The sales side was fine, no issues with the costs and installation date however; since having the CCTV installed; I then realised that the engineers put cracks in the roof tiles with their feet. This was indeed fixed but only once it was escalated as a complaint and took several weeks.
Since having the camera's installed; I have had so many issues with the camera's not showing videos and this is unacceptable for my business model. I've had multiple visits from engineers with some no-shows - these are all arranged by email so very time consuming. Since they've stopped accepting phone calls for technical support, it's VERY difficult to get things resolved and they only offer support Monday - Friday 9am - 5pm. It's even worse trying to make a complaint because they only accept complaints by POST!!! I won't be using Securico again so I do not recommend.”
“The company looked very organised and straightforward at the beginning and that's why I chose them.
Later on unveiled the true colours.
When I applied Mr Sam Caan replied swiftly on a Saturday 9 pm and that's were I thought the company how good could have been, unfortunately it was not, he just sold us words.
He promised to send an experienced professional staff to install the cameras unlikely we had a 3 week trainee, he left pending the wires which they ended up wrapping on the front shutters affecting the newly installed alarm wires (unexpected cost of 300£).
Not only that, they drilled the shutter box to wire the front cameras drilled on the wrong part and every single rain we had leakage, it is a newly well refurbished shop so since they continued messing up we had to call the company who refurbished the place and that was again unexpected cost of 450£.
All the mentioned above was back in March, they promised to link the cameras to our gadgets but still chasing them although it is included on the original contract and should have been done on time. We received a call from their staff (Shaun/Sean) when I addressed the complaint and explained our previous experience we had, he started to argue and denied later on hanged the call. Everything is documented by videos and pictures when it has been addressed to the concerned person Mr Sam Caan as he is the one who promised the best service ever.
Bad experience and bad response, we don't recommend at all.”
“Price good.fitters good.
After having 4 cameras installed had a problem with 1 of them while under warranty.
Referred 2 friends who have had installs done.now same camera as the one under warranty has not worked for over a week .have unplugged and plugged back in but nothing.they want £129 to come out to it.when i can get a wifi camera for under £40. Great customer service...not .1st pic £40 wifi camera 2nd pic says it all about company”
