“The website is easy to navigate with pull-down menus at the top and filters on the left.
Total purchase price to obtain free shipping is very reasonable. Otherwise, shipping is hassle-free due to products not containing nicotine.”
“I received a broken cartridge from this company. When I reached out to customer service for a resolution they we’re unable to help me in the way that I needed. They wanted me to come out of my own pocket to buy packaging materials to send back the program product for a refund and offered me store credit when I expressed zero interest in spending money with their unprofessional company after this experience. I ended up having to contact my bank for a refund as they were unable to offer me a refund without me sending back the product. Again, this would involve me having to go shopping for bubble wrap packages. Using my own gas on my own money to purchase them.”
We are very sorry that your experience was handled in this manner and we appreciate your giving us the opportunity to improve with this feedback.
To provide further clarification as to why this situation played out as it did, we typically provide credit for defective materials; however, if you would like a full refund on the purchase, we required that the merchandise be returned to us in order to complete this action.
We will work internally to ameliorate our standards to best suit our consumer base.
“Had trouble with the Vape pods I purchased and customer service has not assisted me with the issue. I Sent 1 last email Nov. 3rd with pictures and no I've received no response. Terrible service. Will not be ordering from here again.”
Hi Karina,
I have looked up your correspondence and I see we have an open dialogue with you regarding your issue and we were waiting for you to confirm how many pods were faulty, so we're disappointed to see you feel you have not been responded to.
If you could kindly follow up on the last email you received from us, we will gladly make right the issue you have had with your pods, as we always do.
Many thanks
Louis
SS Team
