“They will quote a ridiculous price for job. If reject the quote you will be charged for collection, delivery and inspection. Avoid this company at all costs!”
“Always check your local garage. Service4Service quotes double or triple of actual cost and if you don't do the service, they charge huge amount in 100s for pickup and diagnose”
“Don't know where to begin... After 10 months the car is yet to be fixed! ... Incompetents ... 1 star is too much!
I think it would be quicker if I take all the 1 star reviews already posted on here and consolidate them all together into one review to describe how disappointed I am with this company. I have been threatened 3 times to take my review down but I will not do that this time. After 10 months my car has not been fixed! this is just unbelievable and I am livid ! I feel so disgusted with the way they have dealt with me and my situation with my car, took advantage of being an engine repair and literally ripped me off, (£4,680) no proactive updates or communication whatsoever, no transparency on what needed changing and went head with the repairs without discussing them with me or even provide options as for that cost I would have put a new engine in, I had to chase every single day and all I got was : "repairs are well underway" and I still didn't know how much I was going to pay and emails not replied to, being forced by the managing director to sign the satisfaction note as this is "standard procedure" even though I was not happy with the service and the car was still at the garage and obviously the address was never shared until I paid everything and signed the satisfaction note. After 10 months the car has not been fixed and each time I have been told different things from the garage .The guy from New Tech Repair in Tottenham (partner with Service4Service) has been very unprofessional , talking over me all the time thinking I am stupid and I don't understand anything about cars, incompetent and not to mention how many times I had to go back and forth and leave the car for weeks and yet has not been repaired with poor acceleration, lot of noise coming from the engine and the "engine light repair needed" still on since December 2022!
I asked to supply evidence of what the issue was and I never had a piece of report or photo from this garage and just got an invoice to pay of nearly £5K! This battle has been ongoing for 10 months and left the car more in the garage than driving it and the Finance company I have the agreement with cannot proceed with the compliant I raised as they have no evidence from Service4Service that the car was faulty at the point of sale. They have pretended to try and help me only after I posted the 1 star review and asked to put it down, and failed each time to fix my car. The car went to another garage they partner with, and the car is getting worse with new symptoms each day! they swapped engines and I don't know what engine has been put in my car right now...honestly I have no words.
Please trust me on what I am saying and do not ever deal with this company unless you are prepared to be constantly lied to ,spend a fortune and not getting your car fixed. I am genuinely warning you to be extra careful when looking for specialists to fix your car and avoid Service4Service and their partners as they are unprofessional and incompetents. I am happy to provide all the emails and chats to proof how unprofessional this company is and I am taking legal actions.”
“DISONEST AND DECEPTIVE!!
The worst experience you can have, first of all I will be offered a quote, which then changed a few days, would be a gear box repair for 2800 pounds, after a few days they call me saying I should change the clutch and actuator and everything would go away. leave for more than 4000 pounds, not to mention that the expectation was 2 weeks to solve my problem, "solved" in 5 weeks paying a total with VAT of more than 6000 pounds (price of a used car), creating an unreasonable stress on me and my family, to the point of my wife crying asking them to return the car, 0 empathy on their part. at the end they return the car to me still with problems, that is, they haven't solved anything in 5 weeks, I call and they tell me that I should drive the car for a few days so that the system can "learn", well this system they said didn't learn anything , I contacted the garage directly, in January and they didn't know what it could be, they did and redone the programming in the gearbox and told me to "TRY", anyway for a few days it was ok, then the problem returns, I return at the end of March and they keep my car for another 4 days, until I find out that they put the wrong clutch in my car, I drove for 3 months after making the payment on a car that they never fixed, and they made me waste time and money, but today, exactly after several months and having driven only 6000 miles after payment the car has the same symptoms as when I send the car to the garage, and I still have to hear from the mechanic mockery and a total lack of interest in fulfilling the basics that deliver my car in a decent way and fixed, my advice, avoid service4service, any problem they have they will have no interest in solving, and more will tell you something different from what you will pay. It's only a few months away and my warranty is almost over, and they haven't finished a job that is almost completing a year, and they still have the courage to check if I'm still under warranty, when they never gave me the car repaired, until the The mechanic himself recognizes that the amount they charged me goes beyond normal, they will deceive you too. They tricked me saying they would change the gearbox and it was still one of their excuses for the delay in delivering the car and after long months their mechanic tells me he never changed it but just repaired it!!!!!
SHAMEFUL THE WAY THEY DO IT IN A COMPLETELY DISHONEST WAY.
(remember S4S: you will reap what you sow)”
