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Sewoong International Reviews

3.7 Rating 1,295 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,295 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

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Sewoong International 5 star review on 23rd February 2021

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Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad experience with this Cie. Purchased a SUNRACE cassette. After 3 weeks without news (order underway) I contacted the helpdesk to discover they did not take account my order. Cost me over 30€ the shipment. I ve never received the item. Seems to be delivered according the tracking (where ?). The customer support center is useless: never an answer. Close the ticket ASAP open another one. I was not reimbursed. I do not recommand.”

Posted 4 months ago

“My item was delivered promptly and in perfect condition”

Posted 5 months ago

“I ordered TWO Giro Aether Fit System Replacement for my Giro helmet. My credit card was charged for 2 but I only received one. Contacted Help Desk and a ticket was opened. The ticket was closed without any contact regarding the resolution outcome. I have all transaction details regarding my order. At this time I cannot recommend this company.”

Posted 5 months ago

“Ordered BMC ICS - ICS 2 spacers, for days kept giving me the run around on the post office was closed - holiday and i was ok with this. They told me 2x after that they would provide me the tracking in 24 hours which they did not. If you are going to purchase from them, make sure you use paypal, i did. I inform paypal about gettting the run around on my order and showed them the correspondence via email and i received a full refund.”

Posted 6 months ago

“Piad £10 delivery fro £6 item because it was in stock. 3 weeks later it still hasn't arrived and is 'processing'. meither the support email address or message forma ctually go anywhere so can't contact. I wish I'd read other reviews before using this useless site.”

Posted 6 months ago

“I brought a fox tailgate pad and paid for express postage and it arrived a week after this period and I wasn’t offered a refund. Also the pad came folded in half, when the packaging specifically says do not bend. It didn’t arrive in fox packing just wrapped in bubble wrap and white plastic. Also on top of this the leather is faded in sections. My overall experience wasn’t great.”

Posted 7 months ago

“Thank you very much for the following on the item not showing as delivered. Slow despatch. Item now only showing as in transit to Australia after 2 weeks. Australia Post showing as in transit to Sydney with delivery to Perth next week. This will be 3 weeks after order.”

Posted 7 months ago

“I have received one half of the order, hopefully the other out stock item will follow soon. Respons to email so far has been good”

Posted 7 months ago

“Good, fast, accurate.”

Posted 7 months ago

“Parcel arrive in the time frame given.”

Posted 7 months ago

“I'm very happy with the availability and prompt service from bicycle hero.com The freight cost was also very good”

Posted 8 months ago

“Thanks for the best possible response. From the shipping of ordered items to the logistics delivery route, and due to weather conditions and other factors, it may sometimes take longer than the standard delivery time, but we will use appropriate packaging to prevent damage to the ordered items during delivery. I would like to express my heartfelt gratitude to you for delivering the product with proper product management. Thank you very much.”

Posted 8 months ago

“Placed an order three months ago, still haven't had any communication from the company. Order status is still 'processing'. Tried to email the support three times, received no response. Scam.”

Posted 8 months ago

“Excellent service. Goods arrived in good order.”

Posted 9 months ago

“Excellent service - considering the shipment was heading from Korea to the UK it was very rapid!”

Posted 9 months ago

“Item received shipped to Australia. Arrived faster than expected. And as described. Thumbs up”

Posted 9 months ago

“I ordered a Bianchi water bottle and it arrived in the uk 3 weeks later from overseas the bottle was great and well worth the wait.”

Posted 9 months ago

“Delivery and product as advertised. Would purchase from this company again.”

Posted 9 months ago

“Can’t fault the service- delivered within the time scale - good communication and updates”

Posted 10 months ago

“Item arrived was not correct item as the photo showed a full wheel and all I got was a tire explained this over email and was given a flippant response definitely wouldn't want to order from here again”

Posted 10 months ago

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Sewoong International is rated 3.7 based on 1,295 reviews