“I Ordered a Milwakee Drill and some Deep Sockets, the delivery was chosen for next day. No Email for delivery trackng or any correspondence from them until after 2 days i contacted them. I am still awating my items 6 days after purchase. The customer service are not veru helpful as when i called them all i was told was the items were in dispatch.”
“Offers next day delivery...that would involve them actually posting it!...rude and unhelpful emails from Sally. Told to wait until tracking info is uploaded rather than them calling the packing team and asking why it hasnt been posted! Due to recieve monday or tuesday which is nearly a week from purchase...oh and the xmas sale price advertised on ebay is the same price items have been for months.
Impressive image guys, well done đź‘Ź
Please dont blame DPD for SGS incompetence...you choose to ship with them, thats not a customer problem that seems to happen regularly when reading other reviews”
“Ordered tool chest from eBay. Order Status stated dispatched 8/12/22 by 24 hour courier. When not arrived by 14/12/22 contacted company twice without response. Finally opened dispute with eBay. Immediately got a response from company saying they had issues with couriers/drivers/supply etc. If they had bothered to advise me of these difficulties I could of decided whether to cancel order and buy elsewhere, but they didn't and clearly weren't planning on doing so. Now I have to try and source a similar item that will be delivered in time for Christmas, which is very unlikely, this late in the day. Very poor customer service. Can't go about ordering anything else until I get my money back from them, which is unlikely to be anytime soon. Would not recommend them and will take our business to more reputable company.”
“Ordered a 50l compressor on Friday which arrived on Tuesday. Unfortunately on opening the packaging, there was some damage. After a conversation with the customer services team SGS arranged to collect and replace on the same date which was most convenient to us.
Problems will always arise, but how a company manages these is a measure of quality.
Very happy and would use SGS again.”
“SGS were the only company who were interested in researching which tailgate struts fitted my Mitsubishi L200. I spoke with Harry who went above & beyond & took the time to identify the correct items. They arrived via courier 2 days later. I am really happy that I found them. I thoughly recommend them for anyone requiring vehicle tailgate & bonnet struts.
Thanks again Harry. :)”
“Without doubt the worst company I have ever done business with. Absolutely terrible customer service. Expensive product broke well within warranty. They confirmed it was a warranty issue and agreed to arrange repair but they have ignored my calls and emails etc and the item has been un usable for 11 months! I have sent around 20 emails and 50 odd phone calls over that time with literally days wasted on hold but I have never received a return call or any advice on how they plan to fix the warranty issue. I have now had to involve trading standards. Avoid at all costs”
“Please don't buy from them! There is no chance to get a refund if you don't like the product you ordered. In order for that to happened, you have to just unbox it, have a look at it and don't use it! Send it back and maybe, but just maybe in that way you will get your money back. I had sent back the 6 litre oil less spray after use it once, cleaned that, got the email from them saying that there are no faults found with it, it's just my fault that i don't like it and that they can't give me a refund because it was used, even their policy states that you can return unwanted goods. Advised me to sell it on ebay and hang up the phone in my face! Terrible company!”
“Absolutely scammers , waited more than 2 months for delivery, then was pushed from pillar to post when I called from tracking information, done a charge back via credit card , they challenged this and provided a false POD , I didn’t receive this delivery some ÂŁ290 … avoid at all cost unless you want to loose your money”
“I recently purchased the SGS Professional Mechanics Swivel Bar Stool, because I'm disabled and cannot stand for long periods at home. This stool is excellent for my needs. It was easy to assemble and is very comfortable to sit on. The price was better than other stools I'd seen and was delivered within 24hrs of my initial purchase.
All in all an excellent buy.”
“Don’t buy from these frauds. They are scammer. Sold faluty item and never came to collect nor did they refund.
Everyday same lies that someone will come and collect back but no one comes to pick. They think people are free to sit and wait for them.
These people are full of rubbish. Useless company and their products and useless customer services.
Beware of these frauds”
“I received my compressor and spray kit from sgs engineering very high quality gear delivery was fast the customer care response and staff was so accommodating and friendly I highly recommend anyone to go browse through there products I’ll assure you u won’t be disappointed”
“Recently bought a Nissan Elgrand, the tailgate was too low and banging my head was getting repetetive. Looked at the Elgrand owners club and was referred to SGS for replacement struts. Ordered on aBank Holiday Monday, received on the Wednesday and self fitted on the Thursday.
Brilliant service and great struts - I no longer bang my head :)
Fully recommended - I wish that I had heard of them to use on previous vehicles.”
“Ordered a professional strimmer.
It turned up next day which was great.
On first use the strimmer harness broke.
I emailed them for a replacement. They said it will turn up next day. Took a week to arrive, had to borrow a harness to continue my strimming.
On second use using strimmer line the strimmer head disintegrated.
After the same use the strimmer would not come apart.
So the harness broke, the strimmer head broke and the strimmer broke all within the space of 5 days.
I asked to return it for a refund under their 3 year warranty.
I was asked to box it up, take photos of it being boxed, send an email and I asked when the courier would be collecting.
It all went dead.
Emails being ignored and impossible to get to customer service is impossible.
So I contacted my credit card for them to contact SGS under section 75 or chargeback.
I'm awaiting the outcome.
Avoid these guys at all cost.
Shoddy products and zero customer service.”
“Saw the item I needed on the web site easy to order was despatched very quickly it arrived well packaged just what I wanted does the job I am well satisfied with my purchase and would definitely use you again”
“In my experience really poor product and poor customer service - bought a stainless steel toolbox - both wheels came off - handle cracked - then whole handle arrangement came apart.
It’s supposed to be under guarantee but SGS won’t do anything about it except to say - I can buy the spare parts and they never have any problems with this item ( yeah right!! Why have spare parts then!!!) don’t buy / avoid - poor poor poor.”
