“Awful service.. worst ever experience
**UPDATE** they still haven’t even delivered yet promised it once again. They will tell you it’s with the courier and you can’t have a refund but the courier never has received the item.
Seriously the stars on this company are 1 star. They clearly have paid for reviews. I’m taking this further and reporting them. As everyone else is having the same experience I recommend doing the same as this should not be acceptable as they don’t even give refunds even though items aren’t shipped. Also reporting to my bank. These people are frauds**
Awful service. Ordered at 9am for next day delivery as it states on the website. Nothing arrives and when called they had no clue where my item was and told me that I can’t have a refund as its been dispatched but they don’t know where it’s at. Would certainly avoid and not buy from here again. It’s worth paying that little extra not to have to deal with this company as you have a 40 mins wait to get through to be told “here’s your tracking number.. we can’t see anything on it but there you go. I now have to deal with other calls”
No understanding of what impact this causes for the trade people who are would be their target customers.
Read the reviews of other before buying.. I wish I had cause if your item is lost they won’t refund.”
“***** YOU HAVE BEEN WARNED, READ ALL*****
ON 12th August 2020 i purchased an air conditioning unit and it was delivered the next day, so far so good, that same evening i unpacked the item plugged it in and within a very short time the unit was turning its self on and off, and also seemed quite noisey.
With the above happening i immediately removed the faulty item and repackaged it back up for a return to them. I then emailed the company and informed them of the problem and said i wanted to return the faulty item and need a returns label as the item is faulty the return costs are down to the supplier. (I attached an image of the item repackaged up in this email)
I then get an email from sgs engineering asking me to send them a video of this item showing the fault.
I emailed them back saying the item is already repackaged up and as the item is faulty i or anyone else would not be plugging the item back in for a video, as it could cause injury or death to the person plugging it in, or could cause damage to my property, and asked again for a returns label as i wish to return this faulty item for a full refund.
After sending the above email i then decided to put a PayPal claim in as at this early stage i was all ready having problems getting a returns label.
Sgs engineering did not reply at all to the PayPal claim until the very last day they had to respond, and this contact was made by them to me by direct email (not through PayPal) saying they would have a courier collect the item at a convenient time and said they would collect it Monday 31st August 2020.
The above date was not convenient so i emailed asking for another date and also a returns label to be attached to the package, the response i got was you dont need a label, so i emailed again saying the package needs to be tracked, so it needs a label with a barcode, the return email from sgs engineering said, no you do not need a label.
At this point i then asked for a copy of the confirmation for the collection of the package which was now being collected on 1st September 2020, which they sent me by email.
On Tuesday 1st september 2020 the courier arrived to collect the package but unfortunately he could not take it as it had no label on the package.
I then emailed sgs engineering and they said a courier would collect it on Wednesday 2and September 2020, and guess what THEY DID collect it that day they arrived and atatched the label they bought with them and then scanned the barcode on to there system.
(I took photos of the label and the package as it was loaded onto the van)
Sgs engineering signed for the return package on Friday 4th September 2020.
I heard nothing from them until i contacted PayPal by telephone to ask what was happening as I've not yet had any outcome of my PayPal claim, they at PayPal sent me a link to send in further information showing the tracking number of the package, which i sent to them immediately.
I then finally receive an email from sgs engineering on the 23rd September 2020 saying a refund will be in your account with in the next 5 to 7 working days.
The PayPal claim was finally settled in my favour on the 29th September 2020 for the full amount of £298.00.
I would never ever ever recommend this company to anyone at all they have been a total nightmare and not helpful in any shape or form when the problem arose, I had to wait 48 days or 1 month 17 days to get my money back and also reported them to there local trading standards.
Basically it's companies like this why i always use PayPal to pay, that way if you have any problems you put a PayPal claim in straight away, dont be fooled by them, put a PayPal claim in straight away.”
“WHAT A SHAMBLES OF A COMPANY !!
Refund agreed for non receipt of goods, email stating 5 - 7 days for cleared funds to hit my account, day 8 no refund called Abigail Hughes who apologised on behalf of SGS whist informing me that I would receive the cleared fund by 5pm - Yet again SGS failed to forefill there agreement.
Day 9 - again called to check what is going on and why such a simple process is taking longer than the time scale that they had told me, got put through to a jumped up arrogant manager who told me that he has now decided that he won’t be giving me the refund clearly agreed via email and that he thinks that it’s ok for customers to pay for goods that they never receive.
SORRY SGS BUT THIS MATTER IS NOT CLOSED AND WILL BE DELT WITH VIA TRADING STANDARDS AND THROUGH THE SMALL CLAIMS COURT.
DO NOT THROW YOUR MONEY AWAY PURCHASING GOODS VIA THIS COMPANY AS YOU WILL BE SCAMMED OUT OUT OF YOUR HARD EARNED CASH.
PLEASE CHECK OUT THERE REVIEWS ON GOOGLE WHICH CLEARLY SHOWS THAT THIS HAS HAPPERNED TO MULTIPLE CUSTOMERS, WHO HAVE BEEN LEFT IN A SIMILAR SITUATION WHICH I HOPE YOU DONT END UP BEEN VICTIM OF.”
“I am over 75 years old and I have been buying online for many years and never come across such a terrible company as SGS-Engineering for there customer services manager. Yes many 5 star mainly for fast next day delivery, but when things go wrong, they do not deserve even 1 star. I am not rich and only on a state pension but after meeting a very poor family on holiday a few years ago I wanted to purchase a petrol strimmer for him so that he could earn a little money to feed his family. This man who lives overseas and has 4 young children and for so many reasons to list here, cannot find work and struggles to provide for his family like food clothing and even shelter. He could make a small income if he had a strimmer by cutting local peoples rough grass and shrubbery as he did once work as a gardener. I ordered a petrol strimmer from SGS and booked the shipping through a shipping company. I wanted to send it as it was delivered to me from SGS already boxed up. On delivery the driver from DHL pulled up at my front gates and left the box outside . I saw him from down my garden but he drove off before I could collect the box. I went to pick up the box but noticed it was very damaged and split open and when lifted the parts were hanging out. The strimmer parts were all over the place inside the box as though it had been thrown around or had been a returned item that someone had previously sent back. I contacted SGS straight away as in there terms and conditions it states that if the packaging is damaged you are to refuse to accept it. This was not an option owing to the currant distancing and did not get the chance to speak to the driver. I phoned SGS customer services and told them I wanted a replacement sent out as I wanted to ship it to another country and that I had booked and paid a shipping company to send it. I told them I could not send it as the box was broken and there was a strong chance that the strimmer could be faulty or parts missing because of the condition I received it in. I was asked to send photos to them which I did straight away and told them I could not send it all the way to another country only to find it was damaged. I received a reply from the manager telling me that it looked like it was only the box broken and everything inside looked OK and told me to tape it up and send it and he hopes my friend likes his gift. My wife and I were really shocked at his reply so we phoned him and had a heated conversation trying to get him to understand how risky it was to send this as it was, but he would not agree to exchange it. He eventually agreed for me to return it for a refund but I had to pay £23 for the return which he will not refund me. I have not had such appalling service from anyone else in all the years of buying online and we had wait a while and to phone a couple of times to get my refund. We are very upset about this and we have to order one from elsewhere and re-book another shipping date. I would never recommend such an appalling company as SGS-Engineering.”
“Don't keep a lot of products in stock. Nobody calls/emails to inform you of this. The responsibility is on you to find this out for yourself. Worst customers services I've experienced in a long time. Will never use again”
“Bought a Gas strut on 27/02/23 they dispatched it with DHL who failed to deliver it three times so I cancelled the order.
Wouldn’t give me a refund until they received the item back from DHL (even though they were at fault in the first place )who kept failing to deliver it back to SGS after I had cancelled the order.
The customer service team are rude and unhelpful and stick to a script they had been given in the end I contacted Barclaycard who then got my money back from them after I complained to Barclaycard.
I will never buy anything from them again and would not recommend them to anyone.”
“I Ordered a Milwakee Drill and some Deep Sockets, the delivery was chosen for next day. No Email for delivery trackng or any correspondence from them until after 2 days i contacted them. I am still awating my items 6 days after purchase. The customer service are not veru helpful as when i called them all i was told was the items were in dispatch.”
“Ordered tool chest from eBay. Order Status stated dispatched 8/12/22 by 24 hour courier. When not arrived by 14/12/22 contacted company twice without response. Finally opened dispute with eBay. Immediately got a response from company saying they had issues with couriers/drivers/supply etc. If they had bothered to advise me of these difficulties I could of decided whether to cancel order and buy elsewhere, but they didn't and clearly weren't planning on doing so. Now I have to try and source a similar item that will be delivered in time for Christmas, which is very unlikely, this late in the day. Very poor customer service. Can't go about ordering anything else until I get my money back from them, which is unlikely to be anytime soon. Would not recommend them and will take our business to more reputable company.”
“Absolute shocking service. Ordered for next day delivery and its now day 15 with no sign. 54 minutes on hold to speak to someone. Couldn't provide a tracking number so now waiting for a refund. Will never use this scam of a company again.”
“Paid for next day delivery of gas struts for boot lid. They did not ship next day, and are dodging email contact and phone calls. Do not deal with this company they will rip you off and not provide the service you pay for.”
“Very easy to get through to Sales to place an order, but when you try to follow it up it is impossible. If you try to explain your problem to Sales, they transfer you to a dead "Customer Service" line, which noone ever answers.
I phoned Sales back on several occasions and said" Please listen to me, and do not cut me off" and they cut me off immediately.
Is this company going bankrupt? It is hard to imagine that they can treat their customers like this, and stay in business
Gas struts late on delivery, and noone will talk.”
“Full week later, order still processing when it is supposed to be next day delivery. Got two emails back when I raised the issue 3 times. Generic email, we will look into this etc. Last few emails they are ignoring. Incompetent, useless customer service team. At least try to rectify issues that wouldn’t have happened if you were dedicated to providing a good service to your customers.”
“bought set 4 wheel dollies was advised by the member of their staff that they would do the job soon as I put put on to the vehicle which is the Range Rover Evoque the one dollie collapsed on the one corner spoke to lady at their office straight away came back to me me and said the car was too heavy for these dollies as I explained in writing at the members are staff when putting the order in said it would do the job since this I have put another dolly under the same wheel and that one is ok promise to come back to me me as this was given to their manager but still today twitch is over a week ago go have not returned an email at all very disappointed not asking for refund but was hoping they would give me a new dolly as I believe this was a faulty item”
“I ordered some gas struts for my horsebox. Unfortunately they need to be modified to fit. So I sent them back and paid in advance to have this done. Four weeks later they are still promising to send them out in the next couple of days!!!! I call regularly and last time spoke to someone who said they didn’t actually know what they were doing and I couldn’t speak to anyone who did. Lovely but totally incompetent girls in the customer service phone lines!!!! No one answers emails or calls back. The only time they rang me was to ask for payment. Trading standards next step.”
“EVEN MORE LIES TOD BY SGS, THEY ARE CLAIMING TO OF NOW REFUNDED ME 10 DAYS LATER WHEN STATED THEY WORK ON A 5-7 DAY REFUND POLICY. WELL SURPRISE SURPRISE!!! NO REFUND JUST MORE LIES FROM THE SCAM ARTISTS BECAUSE NO REFUND HAS BEEN ISSUED, BLATANTLY LIE AFTER LIE IN A SHOCKING DISPLAY OF UNPROFESSIONALISM IN AN ATEMPT TO COVER THIS OVER TO KEEP CUSTOMERS WALKING THROUGH THE DOOR. DONT BE THE NEXT VICTIM TO THESE THIEFS!!
SGS - YOU WILL BE HEARING FROM TRADING STANDARD SHORTLY, & I WILL SEE YOU IN THE SMALL CLAIMS COURT TO BE REFUNDED AS PER YOUR TERMS AND CONDITIONS OF SALE THAT YOU FAIL TO ADHERE TO NOT JUST IN THIS CASE AS THERE ARE MULTIPLE GOOGLE REVIEWS & TRUST PILOT SHOWING THIS TO BE COMMON PRACTISE.
OBVIOUSLY NOW YOUR MADE TO WEAR A FACE MASK DURING THE CURRENT COVID-19 SITUATION YOU THINK YOU CAN ACT LIKE DICK TURPIN.
I HAVE OFFERED YOU ON MULTIPLE OCCASIONS TO ENTER INTO A CONVERSION TO RESOLVE THIS SITUATION BUT INSTEAD YOUR UPPER MANAGEMENT PUT THE PHONE DOWN ON ME AS YOU KNOW YOU ARE WORKING WELL OUTSIDE YOUR CURRENT POLICY & PROCEDURE.
I LOOK FORWARD TO THIS MATTER BEING RESOLVED, I PERSONALLY DO NOT MIND IF YOU WISH TO CALL ME WITH A RESOLUTION OR EMAIL ME, AS EITHER WAY”
“Bought a compressor didn’t work properly, wanted to return sgs didn’t want to know. Having to go through hell to get my money back. Don’t buy from here as if you need to return you’ve had it!!!”
“I purchased the SGS 2 tonne low profile trolley jack direct from SGS and was really disappointed with its performance from the first time I used it.
The design itself is acceptable for a budget trolley jack but it will just not hold any weight without immediately starting to drop. I own a Saab Convertible, so a medium size car, and although it will lift the corner of the car at the jack lifting point, it will not hold the weight long enough to even change a wheel without repeatedly pumping the handle. I accept that a trolley jack is not designed to hold the weight of a car long term, but never, having used dozens of trolley jack over the years have I experienced such a poor performing jack.
On discovering the jack was next to useless, I immediately contacted SGS customer services department who were courteous but after numerous phone calls and emails basically said in their opinion the performance was acceptable, and therefore wouldn’t exchange or refund my purchase.
Initially they advised me that the jack probably had an air lock and that I should bleed it. This duly did several times but no change.
Then I was informed that it would be worth topping up the oil level, and to go to Halfords to purchase their jack oil, which I did at my expense, which still didn’t resolve the issue.
Finally I was informed that the Jack was for lifting purposes only and referred me to Point 4 on the Jacks operating instructions that states ‘This is a lifting device only. The load must be supported immediately by other appropriate means’. In other words, the fact that the jack was lifting the car, it was performing as designed, and that If I was using it to change a wheel the car would need to be supported!
The jack was never used in anger as it wasn’t safe in my opinion, and having decided that further communication with SGS was a waste of time, the jack eventually ended up in the scrap metal skip at the local tip. Hopefully it will be recycled and made into something useful!
I certainly won’t be purchasing anything else from SGS. I tried to leave feedback on their website but they chose not to publish it – surprise, surprise. I also tried to leave feedback on the Trustpilot, website but SGS complained, stating that my purchase and my communication with them was not in the last 12 months so was not relevant. Yes my purchase was more than 12 months prior to the review , but as the product was still being sold, I would of thought the review was relevant but alas Trustpilot decided to uphold the complaint and not publish my review.
Bottom line, if you decide to purchase anything from SGS Engineering and you have problems, don’t expect their customers service department to help or provide any sort of worthwhile assistance. I wish SGS would spend as much time and effort looking after their customers as they do trying to block negative but honest feedback!”
“Ordered a toolbox says 3 was in stock so purchased all 3 then only to be told a week later that they haven’t got stock! They did have stock of a similar toolbox which they could have sent me but refused to help! Customer service skills are terrible! A lot of attitude from Jade Louise Stewart! Not the first time I have had bad customer service from them either after I purchased a torch from them that went missing in the post they refused to send me another one out until they had settled a claim with the courier company! Which took over 3 weeks to receive!”
“Avoid this company at all costs. I purchased the five in one multi tool hedge trimmer from them. Within the first 12 months of use having been used less than five times it has numerous faults including a fuel leak and a pull cord snapping. The product itself is generally very poor quality and the warranty advertised is extremely misleading. The company expect you to pay to return it for an assessment and won’t guarantee it to be repaired under warranty. I was also on the phone to them trying to resolve it and they hung up on me. Extremely unhelpful and would avoid at all costs.”
“I purchased a set of NitroLift replacement gas struts for an Audi A4 Avant from SGS. Order Ref: 100991706 - NitroLift Audi A4 Avant 2001-2007 Tailgate / Boot Gas Strut, placed on 11th October 2022. Seven months later these have started to corrode and rust, aren't working properly and are 'squeaking'. I emailed the company requesting that these be replaced under warranty the response I received was:
"As you live by the sea, the struts are exposed to sea air, which does contain more moisture and salt which does accelerate rusting. We are happy to have your struts returned back to us for inspection under your warranty. Please can you securely repackage the item back in the original packaging or any suitable packaging you have, tape the below returns note to the outside of the parcel and send it back to us? Most of our customers do this via parcel 2 go or parcel hero as they are the most competitive in pricing. We will let you know as soon as we have received this & it has been inspected, if there is a manufacturing fault we will repair or replace it under the warranty. However, I do have to advise that if there isn't a manufacturing fault you would be liable for costs (please do not be alarmed I just have to advise you of this)."
What an absolute joke, are their products designed only to function in a clean room environment rather than when fitted to an actual vehicle that is in use? How do I safely get my dog in and out of the car if I remove the struts and return them before getting the replacements? Also, if SGS *decide* that there's no manufacturing fault they have the audacity to say I will incur costs. There's clearly a fault, you can see in the photo I provided them with!”
