Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 661 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 661 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company with top quality clothing”

Helpful Report

Posted 1 month ago

Thank you for your comments.

Posted 1 month ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

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Posted 1 month ago

Thank you for your comments.

Posted 1 month ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

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Posted 1 month ago

Thank you for your feedback.

Posted 1 month ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 1 month ago

Fantastic. Thank you for your comments.

Posted 1 month ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 1 month ago

Thank you for your feedback.

Posted 1 month ago

“Great products and great service in the Piccadilly store”

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Posted 2 months ago

Brilliant! Thank you.

Posted 1 month ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

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Posted 2 months ago

Thank you for your comments.

Posted 1 month ago

“Good product”

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Posted 2 months ago

Thank you

Posted 2 months ago

“Jacket received as expected. Great piece, very pleased.”

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Posted 2 months ago

Thank you, pleased to hear that.

Posted 2 months ago

“absolutely best coat ever owned and there have been many”

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Posted 2 months ago

Fantastic to hear that. Thank you.

Posted 2 months ago

“Excellent quality and first class customer service”

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Posted 2 months ago

Thank you so much.

Posted 2 months ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

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Posted 2 months ago

Brilliant! Thank you for your comments.

Posted 2 months ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

Helpful Report

Posted 2 months ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 2 months ago

“Impressive quality and service”

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Posted 2 months ago

Super!

Posted 2 months ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

Helpful Report

Posted 2 months ago

Boring is good, thank you for taking the time to comment.

Posted 2 months ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

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Posted 2 months ago

Great to hear! Thank you for sharing.

Posted 2 months ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

Helpful Report

Posted 2 months ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 2 months ago

“Excellent product and service.Well worth the money and lovely and warm”

Helpful Report

Posted 2 months ago

That's great, thank you.

Posted 2 months ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

Helpful Report

Posted 2 months ago

Thank you for your comments.

Posted 2 months ago

“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback.

Posted 2 months ago

Shackleton is rated 4.8 based on 661 reviews