Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.97

2.0 Rating 73 Reviews

22 %

of reviewers recommend Shark Cleaning

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2.0

Based on 73 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service from this company 2 months of trying to sort reimbursement out multiple calls and e-mails with them trying to say never sent both items back which I have the records and proof of this which I shared with there customer service team who eventually seen this to be case and apologised for the inconvenience and said money would be back in account within 10 days ,this was on Feb 22 and still no further foward absolutely livid with this company as you have caused nothing but distress for my 71 year old mother...Will be raising a small claims court case for this and compensation claim....!!!”

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Posted 1 year ago

“While the shark did work at first I then had wifi issues of it not connecting. Customer service was useless. Every person I talked to wanted me to take the exact same efforts. Kept promising to call me back. Never did call. I will never buy or recommend this companies products to anyone”

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Posted 1 year ago

“It is the worst 300.00 ever spent. It is a waste!!! I picked up a little 20.00 plug in vacuum, and it works better then this hunk of junk!!!!! Wish I would of saved my money instead of buying this worthless piece of junk!!! MY ADVICE SAVE YOUR MONEY!¡!!”

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Posted 1 year ago

“My review isn't about the product, but about the company and their so call customer service. On May 2nd I placed an order for a Shark Al Robot Self Emptying vacuum and an Air Purifier through the Shark Clean website. I placed two separate orders so I could use the promo codes for each item. One was $200 off and one was $100 off. I received and order confirmation on both items. Not receiving product or any notifications, I called to check my order on May 17th and was told by Ackzia my order was cancelled. When asked why, I was told product was out of stock and was told to try and reorder. I went online and of course the promo codes I used originally were no longer available- how convenient. I did not order at that time. Instead, I called Shark Customer Service on May 23rd and explained everything. The lady I spoke with Jakeshia advised only a 20% is offered right now. I explained to her, I did not cancel my order and the discount I was getting originally should be the same discount. She finally advised me to order with the 20% and then call back-she put a note in system, and I would get another 20% off my total. I did as I was instructed. I placed my order, got an order confirmation, called back spoke with Tionne who wasn't able to assist me with the extra 20%. She connected me to Janelle who wasn't able to do the 20% but gave me a phone number and said I should call that number the next day for the 20%. Payment of product went out of my bank account and then went right back into my account. I received an email thanking me for my order on May 23rd at 8:28pm and then I received an email at 9:00 pm saying my order was cancelled. The next day I called and spoke with Monique who advised me the product was out of stock. When I said the payment come out and then went right back into my account, she advised I should contact my bank because they would've done that. Uh no ma'am. I called my bank to let them know I would be purchasing a large dollar item before I ever placed my order and I know what my online limit is without the bank checking to see if the purchase is legit. Monique advised me to visit one of their retailers to purchase. Evidentially this company trains reps to cancel an order if the discount is too much and to drive you to a retailer so you can pay full price. I don't need a shark vacuum or air purifier that bad. I will be sure to tell my friends and family not to bother trying to order a shark vacuum or anything from Shark. There are other brands that are just as good and I'm sure without all the hassle. Four out of the 5 ladies I spoke to were very nice, but only one was willing to try and assist. Monique was rude and hung up before I could ask any other questions. Extremely poor customer service.”

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Posted 1 year ago

“I am only leaving one star because it isn’t possible for me to leave negative stars. I ordered a vacuum and it was delivered in a completely different state. When I asked for a refund they kept telling me that I put the wrong address when I had entered the correct address and sent them proof. In fact, it was sent thousands of miles away in a different state. Do not order anything from this site. I’m not a karen, but this is the worst customer service I have ever received. Not only am I out of the money I spent, but I don’t have the product and they offer me nothing but the shift of blame to someone else.”

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Posted 2 years ago

“i got scammed by sharkcleanusa.com/ sharkclean.com for which i thought it was the official website or maybe a third company. scammed by a toh jean shows i paid on paypal”

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Posted 2 years ago

“I was gifted a brand new $300+ vacuum for X-mas 2020. It worked wonderfully until late March 2021 - 3 months later. The red indicator light lite up. I followed the tutorials and videos about cleaning the filters and payed to replace the bigger roller as well as the smaller rollers. Nothing worked since it was the actual machine part of the roller that makes them spin that was broken. I vacuum two carpeted rooms in my house about twice a week. Now, the wand attachment was still working fine. This expensive vacuum only half-worked after three months. I called customer service as I had a five year warranty and did everything they asked to test the vacuum. Shark representatives tell me the five year warranty does not cover the actual vacuum part or the wand. They wanted me to pay $80 plus shipping for a new vacuum attachment. I asked if I could pay extra to get a warranty that covered all the vacuum and was told no. I am not impressed with this company or brand.”

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Posted 2 years ago

“i would not even give 1 star this is company, my worst mistake i ever made buying there hover, has been placed 3 times in one year, now i have asked for my money back as i am not wanting to replace again, raised a complaint in April after chasing 8 times as on one who takes the call can do anything all there say we have logged this with the team but anyone in that team works, then i was told my compliant was resolved but i had no calls asked what is resolved no notes to say any think just ticked as resolved..... how nice..... then a new compliant raised been 5 days no call at a worst of the worst company i have ever deal with. i would star you as 0”

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Posted 3 years ago

“Worst ever!!!!!!! Wish I could leave negative stars”

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Posted 4 years ago

“Worst company to deal with. Buy anything but a shark”

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Posted 4 years ago

“Awful designs. I had bought an expensive vacuum and it is the worst thing I have ever bought. Just do yourself a favor and do your research or be ready to return”

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Posted 4 years ago

Shark Cleaning is rated 2.0 based on 73 reviews