“I urge anyone that is reading this to AVOID using Shift; I repeat, AVOID this company at all costs.
There is something very dodgy about this company because they don't have a customer service helpline, or any phone number at all on their website. Which leads me to believe that they're not operating from the UK.
I really hope that as the negative reviews continue to increase about Shift, they will force companies like IKEA to reconsider working with the likes of Shift because it reflects poorly on IKEA.
I will be writing to IKEA and will also obtain advice from Citizens Advice and Which? about the conduct of Shift and see what action can be taken against the company.
The large volume in negative reviews reflects the poor service provided by the company. It's simply unacceptable that Shift is allowed to get away with treating customers in such a terrible way.
It now has 34% in one-star reviews on Trust Pillot, which must give people pause for thought. This is not sustainable and I really hope this impacts their business in the future.”
“I wish I could rate it as 0. Absolutely rubbish...can't believe Ikea chose to work with these scammers. Nearly impossible to reach customer service over the phone and when you do they simply gaslight you. Jokers...”
“No telephone number !
I was told driver would call me morning of delivery to confirm time. Got a call at 6:30 on Friday saying he was 5 mins away. I was not at home. He said he will deliver on Monday.
Monday morning he said he doesn’t have my items. Maybe another driver will deliver. Went online and shows same drivers details.”
“Would give zero stars if I could.
Avoid this company at all costs! My driver showed up hours late and was driving a car, not a van, and left my belongings scattered across the street and lobby floor at the drop off point - not “taking care of everything” as their website states.
My driver also had 4.5 stars on the app, so I can only assume it’s full of fake reviews or they do zero vetting of their drivers.
It’s not often you feel compelled to write an online review but the service has been so bad, and the customer service interactions so frustrating, that I feel like I need to warn others!
Do not use this company - moving is stressful enough already.”
“SCAM!!!
I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours.. no one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.”
“This company is laughable they will not last, there service is very poor, like very very poor. Not only do they not pay there driver's they are hard to contact unless you're using there app which is probably still under construction as it also doesn't work.. DO NOT USE. NO STAR RATING IS TO GOOD. YOU HAVE BEEN WARNED ⚠️”
“Short summary: If you use this company and the mover damages your property you will receive no compensation and the blame will be on YOU, the customer. I have booked a driver with van from this company to move some of my belongings including a piece of furniture. The driver was really late, but I can understand that. On arrival my furniture piece was severely damaged. I told them about it and how inacceptable it is for a moving company to destroy furniture items. What they did is try to blame ME in all sorts of rude and immaginative way. They told quite rudely me there is no proof that they damaged the item during the transport and that maybe I had damaged it before the transfer. Makes total sense, right?? You pay for a moving company to move your furniture, they destoy it and then the fault is yours. They told me to send them an email with a receipt of the furniture item to get a refund. I did and they told me again that the item might have been already damaged prior to transport so they were not going to refund me. I then send them photographic evidence taken the same day prior to the move showing the item in perfect conditions. Since they finished the available excuses the only thing they could do was ghosting me. I sent follow-up emails but they stopped replying. I didn't receive any refunds or apologies from them. I contacted the company's customer service as well who very helpfully simply told me to solve the issue with the driver. I told them the driver was not being collaborative and just kept blaming me for the damage so they told me to contact the police instead (!!). Extremely unprofessional company!!! I would highly suggest anyone not to book transports or movings with them if you don't want any issues or damages.”
“Worst service ever, ordered some bits from ikea, got a time slot went to box to collect, item wasnt inside, it was totally empty. Called helpline then put on wait for 15 min until they chased driver that didnt know anything obviously. They flagged my item delivered, and closed my case. Its pure clean stealing. Useless incompetent business.”
“Terrible ,Horrible service! Unacceptable service!
I have paid for homedelivery ,I upgrated and I have nothing! I called them 20 times may be more Nobody knows Where my parcel is.I have been wating since 2 days !
I took day of work for delivery! So what? Shift keep telling me that they are not able to locate my parcel!!!
Do not use Shift!!!!!!!”
“Dreadful. Chose this as an IKEA delivery option. Numerous driver changes, missed delivery window, claim that my order couldn't be found at IKEA, then half my order turns up the next day. Basically this company cannot be trusted at all. Do not use them.”
“Driver never showed up, called and she said she would reschedule for today at 10.30am. Didn't turn up. Spoke to shift and they said she would be here at 3pm! Now they are saying she isnt coming and we don't even get a refund. Am disgusted. Poor service and awful customer service care”
“Insanely bad service. One of the worst experiences I’ve had in my life as a customer. I paid for the next day delivery from IKEA. My sofa arrived 13 (!!!) days later after a nightmare of false promises that “your delivery is arriving tomorrow”. Especially the operations manager Joseph Young was so rude and tried to gaslight me that I was lying. It’s a shame IKEA uses this company for their delivery.”
“Same as many of the reviews below. Booked a window for delivery and then got a call to reschedule. I rescheduled for the next day, waited during the window and towards the end got another call to reschedule. It's a lot of work on my end to coordinate schedules between the pickup person and delivering here. Completely unreliable service.”
“RUBBISH SERVICE,SCAMMERS,USELESS W SERVICE.Delivered part of my stuff ,missing stuff and one month later and I am still waiting for my bed to be delivered . I only used them as I thought they were good because in IKEA .I am appalled by their service and disappointed Ikea uses this absolutely rubbish company!!!!Stay away and use someone else as you will be sooooo angry dealing with them.I am so upset !!!!!”
“Truly appalling service from start to finish. Poor software, no communication, driver 2 hours late with no warning and the customer service team dont reply back to you when they promise to do so.”
“The company steal goods, don’t deliver, and fob you off. I’ve been waiting for goods since November 1.
I’ve reported them to Trading Standards. AVOID AT ALL COSTS.”
“DO NOT USE THIS COMPANY. If you are looking for reliability then stay well away from this company. My experience: moving home, paid full fee upfront as required for ‘Shift’ - they could not find a driver for the job, and advised that I will get a partial refund because they’ll take a booking fee! On top of that - they have NO TELEPHONE NUMBER - all of their staff are in Africa etc and take 30 mins to respond to each of the “instant messages” on their “instant messaging service”.
This company is a complete joke. They will take your money - NOT deliver your service, then give you back “some” of your money - and there is no one to talk to at the company about it. Speaking to one of their “instant chat agents” is like speaking to a robot reading from a script.
Utterly ludicrous and a fraudulent company. Stay well away. ESPECIALLY IF YOU REQUIRE RELIABILITY- i.e. you’re moving home. They aren’t concerned with your circumstance - but seek the money in your pocket. Terrible experience.”
“Incompetent company. Collection of divan bed cancelled three days running because they couldn't find a driver (I'm in a city, not the middle of nowhere). They obviously don't have enough drivers on their books. Don't waste your time booking with them and hoping things will work out - especially if what you need moved has to be done urgently or at a specific time. Go somewhere else.”
