Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,188 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,188 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Todo ha ido perfecto,esta muy bien para encontrar varias ofertas de transporte...”

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Posted 1 hour ago

“You'll deal with scammers that won't ever deliver the goods. We had a 3000 EUR sink that was meant to be delivered by a transporter; we paid $750 from Belgium to France and he never delivered and blocked out number. Of Shiply's response is always the same "We are only a third party; we don't have deal with deliveries"; while they cash in on transport costs...”

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Posted 6 hours ago

“Some carriers are scammers on shiply and some are good so do your research on reviews before committing with anyone.”

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Posted 8 hours ago

“The user Transportation2017 cheated on me! Can't recommend. Came With only one driver althought I wrote that the article needed to be carried. Shiply I'm not responding! User 89% percent positive opinions. All clear . I don't know why it's still on the platform with such a low percentage! To avoid”

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Posted 11 hours ago

“Great & very speedy service!”

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Posted 11 hours ago

“Customer service second to none the armchair arrived in excellent condition. Communication was perfect & finally the price was very reasonabl. I would use their services again & would also recommend them. The driver was a gentlemen & was very helpful well mannered which counts big when it comes to customer service ⭐️⭐️⭐️⭐️⭐️”

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Posted 12 hours ago

“shiply sucks they want deposit but dont do anything very hard to get deposit back”

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Posted 14 hours ago

“Where do I start. I scheduled a delivery for an outboard motor. Having a Del delivered from Costa MWhere do I start. I scheduled a delivery for a outboard motor. Having a delivered from Costa Mesa to Seattle. The first company that I used from Shipley, never picked up my item on the date that was promised. I contacted Shipley and they refunded me and credited my account, the money that I had paid for the shipment. And then had to scramble to find a shipper and a short amount of time and found a company GlobalTranzenterprises. I was put in contact with Mr Wong. My item was picked up by Shipping Company and transported to Seattle with no issues. However, however, I was over the initial weight, which I understand and have no problems paying for. However, the freight broker, Mr. Wong advise me. There was an additional hundred and some odd dollar charge due to the wrong driver, picking up my parcel. I explained to him at nausea that this is not my problem that, another company was dispatched to pick up the outboard motor. He stated that I needed to pay the additional roadrunner driver because they charged more. This is bad business and I would not recommend using this company.”

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Posted 14 hours ago

“Cable and Connections would use Shiply Again!”

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Posted 15 hours ago

“Je le recommande vivement. Pour un transport d’un matelas le service est Très professionnel, tres ponctuel et très efficace. Très très bon service .”

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Posted 18 hours ago

“Dave (Cassiar1) was a pleasure to deal with. The price he quoted was extremely good value, his timetable he quoted spot on. The items were packed well & secure for transportation & arrived in good sound condition. Couldn’t have been happier. Dave was a polite & jovial individual and was very helpful. We would definitely use him & Shipley again”

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Posted 23 hours ago

“The courier was and prompt and the furniture arrived safely. However, on delivery the driver asked that I made the bank transfer on the spot, infront of him. I did, but he wouldn’t leave my doorstep until the funds appeared in his bank account! I’d made the transfer and showed him my bank app on my phone. But he just wouldn’t leave my doorstep! This was scary, intimidating and bizarre. This soured the whole experience.”

Helpful Report

Posted 1 day ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 18 hours ago

“2nd time shipping with this company, very easy to work with”

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Posted 1 day ago

“Logistics started out great, had a little scuffle with my sellers pick up times. " he wasnt available every week day. Thankfully a Man grabbed the haul from the board due to him needing to get back near where the delivery area was. The Driver was awesome. I only find a little fault with the Logistics Company themselves.”

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Posted 1 day ago

“Perfect perfect”

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Posted 1 day ago

“Todo perfecto llego antes de lo esperado y contacto contigo con el transportista si tuviese que hacer otro envío sin duda sería con él”

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Posted 1 day ago

“2 Damaged items from courier and 2 missing items. Shipley gave them positive reviews without my permission which you can’t alter, that’s FRAUD and MISLEADING. Courier stopped responding, once positive reviews by Shipley posted. Shipley don’t want to know. Damaged items cost thousands of pounds and no one is held responsible. We have PAID a courier to damage furniture and steal items!!! Don’t listen to Shipley’s responses on here, they take their commission and that’s their involvement. DO NOT USE COURIERS VIA SHIPLEY THEYRE SCAMMERS!”

Helpful Report

Posted 1 day ago

Hi, I'm sorry to hear about your frustrating experience with the shipping company you booked through Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please note that automatic reviews are posted 22 days after quote acceptance. However, if you wish to make changes to the review, you can contact our support team at support@shiply.com. Kind Regards, Anne

Posted 18 hours ago

“Es lief alles perfekt !”

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Posted 1 day ago

“10 of 10. das erste mal genutzt und sehr zu frieden”

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Posted 1 day ago

“Only one delivery through this company, but it worked out well. Lots of quotes, timely email notifications.”

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Posted 1 day ago

Shiply is rated 4.5 based on 41,188 reviews