“Competitive pricing and very prompt delivery. I got the feeling that the company had a genuine interest in their customer and in providing a good service. Thank you”
“I have ordered wool and patterns recently from Shirley Wools Ltd. This has been on separate occasions. I have found their service to be excellent. Furthermore, the communication in keeping the customer informed of the status of their order to be outstanding. I was extremely happy with prices and the service.”
“Speedy service and quick despatch. Helpful emails to keep me informed of progress. Order placed on Wednesday evening and received the goods Saturday. Excellent. Thank you Shirley Wools.”
“Just received my first order, very good customer service, kept informed of status of order, great price. Delivered quickly and we’ll packaged, would definitely recommend”
“If only they read emails !!!! My order was sent to the wrong address. As soon as the acknowledgement arrived, I emailed them to point out the error - ignored. I emailed again the following day. Ignored. I emailed when I received notification it had been dispatched and asked where it was being sent. Ignored. It was sent to me - not to the lady who is doing the knitting for me and lives 75 miles away. I am an old guy with limited mobility and had to arrange to get to a post office and send it on to her - that cost me £4.19 and I had already paid them for postage. Completely ignored.
I guess when everything goes to plan this company might be good, but afraid it's absolutely useless when it comes to listening to customers and then responding to their emails. Of course, if they read the reviews they could refund the additional postage and write and apology ......”
“I received exactly what I ordered plus a lovely Sirdar pattern book. The whole bundle was very well packaged and dispatched really quickly with updates throughout the process. I'm very impressed with the service from start to finish and I'll be returning for more yarn in the future. Thank you to all at Shirley Wools :)”
“Excellent service, very speedy delivery of parcel, only waited a few days, on each order, comes vacummed packed which helps to keep the cost down. Will definately be ordering again.”
“Well I'm sorry to have to do this, but after five emails to this company and NO reply to any of them I'm now giving my review, I indeed two patterns, they arrive within a few days but one pattern was nit what I ordered so I have repeatedly asked them to send me the one I did order, however they are just not answering.....so my advice, DONT bother with this company, I'm now in touch with PayPal to get my money refunded...”
“Only order some patterns, but very pleased with the prompt service and being kept up to date with the progress of my order, this is my second purchase from Shirley Wools, I will be back for wool in due course. My patterns arrived in good order and were reasonably priced.”
“Hi My name is Caroline,
I have ordered many times now from you and always found the service excellent, the prices competitive and some patterns added a a surprise! I have not had use for the patterns but have given them to a colleague at work. I am always buying wool because I knit ventilator hats for work and have been doing this for many years with a pattern I made. I also like the fact that you post via Royal Mail as I have had problems with other companies leaving it in the rain or a bin and have had other parcels go missing because they have been left in full view for anyone to take so keep up your good service many thanks Caroline x”
