“Both the quality of the shoes and costumer service are horrible! I bought a men’s boot for £160 from the Westfield Shepherd’s Bush branch and the stitches on the shoes opened up just after wearing the shoes for once not even twice! I took the shoes to the store and showed the fault and asked for either refund or another pair of shoes but they denied and treated me so awful and even called the security of Westfield to come and ask me to leave! I have never seen such a low standard shoes for £160 and such a low standard and horrible customer service in this country! The shoe embassy should be so ashamed and embarrassed both because of the low quality of their shoes and the horrible customer service they have!”
“Worst customer service levels. I was sold a manufacturing defected product and after not being offered repair on the boots, no refund was offered or any goodwil geature on the inconvenience caused. The boots were very bad quality and did not last 5 hours of wear before the stitching came apart. CHEAP QUALITY AND VERY VERY POOR SERVICE. AVOID!!!!!!!!”
“Warning do not purchase Embassy London shoes.
They look beautiful but don't last a few months. Purchased in spetwmber 2022 and hardly worn the stitching has come away and the sign on the heal has come off. I went to my trusted cobblers who informed me that they were faulty and its clear you haven't hardly worn them. They are also willing to write a supporting letter as evidence. As I have photographs and proof of purchase.
Embassy London have now replied to the above. Stating the following. " our warranty period is set at 6 months. It's specified by duration not by the number of wears. This is because the number of wears can not be substantiated as to if it is not wear and tear. Thus everyone you are paying a lot of money for a shoe that is not designed to last longer then 6 months. Go to new look, the quality is extremely poor and this is the response you get from embassy london. They don't care about proof of purchase. A supporting letter from a proffesional experienced cobber or pictures to add as further proof. They hide behind a policy as they no these shoes won't last long and that way any complaints they can just shove the policy at you. It's disgraceful!!”
“Usually good service but in this occasion delivery left outside not in my safe place so didn’t even realise they were being delivered so when I realised customer service said I was outside the time to put in a claim so paid for a pair of boots that I never got boooo”
“Love the products usually but the first time I bought direct, the heel came off the boots on the second wear.
Faults happen - but the obligation is on the company to deal with any costs associated with that. Shoe Embassy, however, insist on you returning things in just one way, to a depot that is too far for me to get too. I had to escalate to the payment provider to get it sorted out and it took forever - all so they can have a faulty item . . . back on the shelves?!
Based on reviews from both customers and staff that it appears that avoiding dealing with the cost of faults is standard practise for them. It's a breach of consumer law.”
“I have already 6 pairs of shoes from Shoe Ambassy, the oldest pair is 4-5 years old. All my pairs are for regular wear and I were every pair a lot. The quality is great!
Where I live there are no physical stores, I only bought online and the great thing is I can be sure that my size always fits.
I returned until now only one pair and it went smoothly.
I must say that I never needed their customer service so I can't say anything about that.
I have to agree with another reviewer here, the prices did get higher with the years, but if you are lucky and patient you can get a reasonable price when they change the collection and have sales.
All in all great shoes at reasonable prices!”
“At first I was sent the wrong shoes but the customer service team where great can’t thank Kahah enough and when my boots arrived there perfect am really happy with them there perfect thank you shoe embassy.”
“I I have been buying shoes and boots from Shoe Embassy for years. Last few pairs of shoes have not been the same quality as when they first started. The price of their boots and shoes is much more expensive than they were when the started out. Even taking into consideration inflation.”
