Shoetique have a Customer Happiness Grade of F. Customers are unhappy with their customer service and refunds.
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Especially if you pay via PayPal - they’re protected from disputes because their “policies” state you must pay to ship your items back to them in order to get a refund.
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- Anonymous
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I have asked for a full refund to have a reply saying they would refund me 60% on the 2nd dress ordered for size and 50% for the faulty dress 🤬.
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- Jodie Amey
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Fast delivery, but couldn't even get the left shoe on, despite ordering my normal size. Also £2.95 is deducted from refunds for postage and packing- only exchanges are free, which wasn't made clear when buying online. Would not use again.
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- Mrs H Walton
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Secondly when I actually tried to return the items I received absolutely no consideration or customer service from this company.
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- Anonymous
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Placed and order on the 10th march and today is the 16th april and I am still waiting for my items. Very poor service.
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- Charlene
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Thankyou very much Shoetique. I was very impressed with my service from you! I will defenatley use you again.
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- Brampton
