shonajoy.com Reviews

2.3 Rating 142 Reviews
30 %
of reviewers recommend shonajoy.com
2.3
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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shonajoy.com 1 star review on 13th December 2023
Manjola Sulka
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
6
Anonymous
Anonymous  // 01/01/2019
Don’t buy from the US unless you are wanting to pay the same price as the item to return it. My dress would have been over 200$ to ship. What a joke
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Posted 6 days ago
Do not purchase from this company. Their return policy is horrific. You must pay for your own return to Australia. One shipping service was charging me over 300.00 dollars for shipping. I think Shona Joy has this horrible policy so that you just end up keeping the item!
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Posted 2 weeks ago
This website is a complete scam. I ordered a dress that was nearly $400 and they tried to tell me it could only be exchanged for store credit when their policy very clearly stated the opposite. FedEx tried to tell me it would be $170 to return the dress. Absolutely do not buy anything from here if you live in the US.
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Posted 2 weeks ago
Worst shopping online experience ever. I ordered the first time my size (10). The items came wayyy too big and were fitting really bad in any way. Then I paid for the return. Got a credit note. Went to the shop to try other items to check what was my true size with this brand. Got everything in size 6 or 8. Ordered online what I wanted in size 6. Received wayyyyy too small. Paid the return again. Got a credit note. Just spent this credit note in size 8 because it is in between the two other sizes that I tried. NOW It came again way too small and I can't get a credit note because it was the final sales. I lost 500$. Worst brand EVER. NEVER EVER EVER AGAIN.
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Posted 2 months ago
Shona Joy refuse to pay for returns. The whole return process is an absolute nightmare, I will never be purchasing Shona joy online again unless through a more reputable retailer such as the Iconic.
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Posted 3 months ago
Having had online shopping experiences in the past, I had reasonable expectations. Unfortunately, my recent experience with Shona Joy's customer service was extraordinarily disappointing. I had several issues with an order I placed online. Notably, a dress with a hole in the back seam, another that didn't fit as per the presented size chart, and, incredibly, one dress that was entirely absent from my package. I've been emailing with a representative named Poppy since Monday, Nov 13, at 2:57 PM. Unfortunately, the ongoing back-and-forth has continued up to today (14/12). What's baffling is the conclusion of these exchanges: "Thank you for getting in touch. We are in the process of checking the weight of the parcel that left our warehouse against the weight of the parcel that Aus Post delivered. If the weights match, we will be closing the investigation. Kindest Regards, Poppy." Let it sink in - this is after my strenuous efforts of sending 10+ emails filled with photographs and multiple compliances to their requests over the span of a month. It's frankly disheartening that the proposed solution narrows down to parcel weight comparison, leaving my tangible issues overlooked. I'm feeling rather dismissed, undervalued as a customer, and regretful about my choice of this company.
shonajoy.com 1 star review on 13th December 2023
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Posted 3 months ago
Whilst the dress was beautiful, don't expect to be able to wear more than once. I ordered the 'LA LUNE BIAS COWL MIDI DRESS - TERRACOTTA' for a wedding I was bridesmaid in. I followed the care instructions, carefully hand washing the dress in cold water with very mild soap. I knew it was a risk washing it but figured if I followed the instructions it would be fine. Upon the dress drying, piling began to form and the shine is completely gone from the material. I understand that there is a risk this may happen, but if so the instructions should state dry clean only not that you can hand wash this dress. Beware that washing the dress will ruin it. I am beyond upset and frustated in the quality of this dress, with an expensive price tag you expect good quality and to be able to wear the dress more than once. I reached out to their customer service and was relayed the wash instructions. I let them know twice that I followed exaclty what they stated and how upset I was that this had happened and then they chose to not respond for weeks. I followed up again and the least they could do was provide me a 10% discount code. Beware that you may aswell buy the cheaper knock off dresses rather than the real deal as atleast if they dont last long you aren't wasting as much money as this! Judging by other reviews and what I have seen in bridal groups across facebook, this is a very common occurance which they arent willing to rectify in their care instructions. Really upset at the lack of care and the major acting of entitlement from this company.
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Posted 3 months ago
I bought this dress three weeks ago, tried it on once and returned it back. Upon returning this dress back, I was sent photos of a totally different dress. When I first tried this dress, I found it was too big for me. The email they had returned to me stated that the dress had two holes in it and therefore they couldn’t refund me my money back. Basically, they’re scammers. Don’t bother looking at their dresses cause they’re trashy as hell and if you have a problem they’ll just make up an even bigger problem just to take advantage. The price expensive the quality so cheap Do Not Buy From Shona Joy
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Posted 4 months ago
Shona Joy forest dresses are beautiful. However, this is the third time I tried to order bridesmaids dresses with Shona Joy. At all occasions I had to pay for my own return shipping and could not get a refund only a credit note. I think it’s pretty ridiculous that a brand that only sells online does not allow you to try the dresses on at home and return (for free) if they don’t fit or at least exchange the colour or size. This has made it difficult to find good dresses. The size restocks also did not happen when customer service said they would, so they did not deliver on this promise leaving me with the decision to either wait until January and risk not having bridesmaids dresses or order another colour and style altogether. With my wedding coming closer I had to decide to send them back and change my colour again. The colour of the dresses in Shona pictures are not at all representative and both the sage and olive have a more silver undertone. Forest is much closer to the sage/eucalyptus colour theme I was going for. I am happy with the final result, but the girls have had to make lots of concessions not getting their style of choice due to limited size availability. At a steep price this is something to think about when ordering. Nevertheless, we now have gorgeous high quality dresses. Yay!
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Posted 4 months ago
The last two dresses I bought feel so cheap! Their dresses used to feel so high-quality and they were always lined. Never again
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Posted 4 months ago
You need to know shona-joy.space is offering your clothing at reduced prices. I ordered a dress from them which worked out $200 NZ. I received a cheap necklace in it's place valued at about $5. When asked for refund, no correspondence at all. I am letting you know as I have purchased from you in the past and the service has been excellent and the clothing has been exactly what was ordered. I have tried to write this review on their website, but no where to do it. I just though you should know. Thanks Kay NZ
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Posted 6 months ago
If you live in Canada, I don’t recommend you to buy a dress from Shona Joy because you will need to pay for CUSTOMS DUTY FEES. I had to pay 100.91$ Canadian dollars, which is excessive. When buying online on the Shona Joy website, you won’t see any information related to custom duty fees. You think that everything is normal because you already had paid international shipping costs of 25$ USD but is not; you will receive a bill from DHL for taxes and duties. Unfortunately, I didn’t feel I had an honest transaction with Shona Joy.
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Posted 7 months ago
I’m wish I had looked online for reviews on Shona Joy before ordering a dress online. I tried to return it within the 10 days and the website said I was not eligible for a return. The reason I wanted to return the item was due to the poor quality for the price. Beware, do not purchase from them.
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Posted 7 months ago
Poor quality materials and make of all dresses. I have made the mistake twice now and neither time would they accept a return for a faulty item. I will never recommend SJ or buy from them again. The last dress I bought was the Isola dress and it just fell apart on me after wearing it for just a couple of hours. Very disappointing.
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Posted 7 months ago
If I could give Shona Joy 0 stars, I would. I've never dealt with such terrible customer service—the lack of transparency and poor communication is appalling. I ordered what was supposed to be my wedding dress on July 4, 2023, and it had arrived very quickly on July 9, 2023 (I live in Canada). Unfortunately, the dress did not fit and I returned it via Canada Post the very same day I had received it in the mail. Here we are, on August 14, 2023, and I have yet to receive any confirmation or communication in regard to my refund. I have contacted their customer service team twice and on both occasions I received standard replies providing me with information about their returns that I have already seen on their website... I have never had such a terrible experience with a merchant before. I have tried to remain patient, but it truly feels like they are lying at this point and how am I to know. The dress had arrived so quickly when they shipped it, there's no way they haven't received the return back by now. I wish I had seen these reviews sooner. I would have never ordered from them. As beautiful as their dresses are, go find the dupes or order through Reformation. Better yet, don't support these scammers at all.
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Posted 7 months ago
If I could give one star, I could! Not sure what is going on with this fraudulent company, but they are running some sort of scam. We paid $400 for a dress. It showed up FAST—too fast for a company that claims to be from Australia or New Zealand. Then, they made it IMPOSSIBLE to return. Do not buy anything from them unless you know for sure you need or want it. We wasted $400 on an unusable dress. They have figured out a way to trick credit card companies, too. They claim you can return things and dispute your disputed charge. When I really pushed it, they gave me an incomplete foreign address. More wasted time, a trip to UPS, and I am told the address is not usable, and if it were competed, I was likely looking at $300 in shipping for the return! Never again, never again! I can’t even imagine who is able to afford ordering from them with the risk involved. I honestly think “they” are some company set up in some US location, pretending to be in AUS/NZ in order to block returns.
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Posted 7 months ago
I would not recommend buying a dress directly from Shona Joy, the return policy is awful. I wanted to see 3 dresses for potential bridesmaids and little did I know I would be spending close to $309 for shipping alone to return them. The WORST return policy.
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Posted 7 months ago
Do not order anything from Shona Joy. They are an absolute scam. I bought 3 dresses, one of which I needed to return, and one that was faulty. They refused to refund me for the dress that was faulty. The one that was too big was apparently a ‘sale item’ ($340 down from $380 mind you) so therefore I could not return it. The one item I did return, I had to pay for via registered post. This company is honestly the biggest scam and there’s no way I would have bought anything if I knew I would have had these issues and wasted so much money.
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Posted 8 months ago
The return policy is terrible (you have to print your own label and pay for the return) and prices are SO high for made in china fabrics.
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Posted 9 months ago
So disappointed. I ordered the Lana midi dress in green, which looked incredible and was quite expensive and it did not reach my expectations at all. It looked cheap and wrinkled and the fit was horrible. The upper part too tight and the lower part too loose . So I had to return it. The taxes for it to come were £80 and to return it I have to pay £50 and choose my own provider. This is horrible customer service in my view.
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Posted 10 months ago
shonajoy.com is rated 2.3 based on 142 reviews