shonajoy.com Reviews

2.3 Rating 142 Reviews
30 %
of reviewers recommend shonajoy.com
2.3
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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shonajoy.com 1 star review on 13th December 2023
Manjola Sulka
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 28th February 2023
Anonymous
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 18th August 2022
Eglantina
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
shonajoy.com 1 star review on 19th January 2022
Will Never Shop At Shona Joy
6
Anonymous
Anonymous  // 01/01/2019
I purchased my wedding dress last minute from here as I had a crisis with my original dress and can I just say the shipping was so fast, the quality was amazing and customer service was so helpful with all of my questions. I can't wait to get more use out of my dress and shop Shona Joy for any future occasions!
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Posted 1 year ago
I cant express how positive my experience with Shona Joy was.. but I will try in this review. The girls in customer service were so helpful with sizing and my garments are amazing!! I love them so much - They are great additions to my wardrobe. Now I just need to save up for their swim collection!
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Posted 1 year ago
Best online shopping experience ever! The customer service was so helpful in me picking the right dress and the returns process was super easy for the ones I didn't want to keep. Highly recommend supporting this Aussie business!
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Posted 1 year ago
Just purchased leonie maxi dress ,absolutely stunning !!! Fast post and great customer service. Highly recommend.
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Posted 1 year ago
I recently ordered some SJ Logo sets and rib tanks just for basics are I love love love them. I wear them 24/7!! I hope they bring out more in future.
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Posted 1 year ago
Could not be happy with their Customer Care Team! I wish more brands helped their customers out like they do. I felt valued and I will be coming back to buy more Shona Joy in future.
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Posted 1 year ago
I used Shona Joys "pick up" service as I had a last minute event! I got my garment in 24 hours from their head office and the girls were super lovely! This service was soooo helpful and literally saved me as I scurried to find an outfit last minute! I definitely recommend!!!
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Posted 1 year ago
I'm between a size 8/10 and am larger in the hip/bum area compared to my top half. I usually feel uncomfortable in silhouette hugging dresses. Ladies let me tell you if you have a body shape like mine you will look AMAZING in the la lune lace back maxi! Love Shona Joy and there speedy delivery xx
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Posted 1 year ago
I just recieved my order in the mail! I purchased six SJ lounge sets for all my bridesmaids and I am literally chuffed!! I cant wait to give these to the girls as gifts and to have them wear the sets for my wedding!! Many cute pics await!!!
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Posted 1 year ago
Ordered Shona Joy for my bridesmaids dresses! The customer service team were so lovely helping me return the ones that didn't I didn't end up choosing. I live in the US and was able to return for $30 through Parcel Monkey which they recommended to me.
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Posted 1 year ago
The best customer service ever!!!! They are so attentive and responsive and have definitely won me over as a customer for life. Not to mention how wonderful the products are too - wow! Absolute quality
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Posted 1 year ago
Shona Joy is my favorite brand by a mile! Their customer service is second to none with all policies available one click away - so simple! The quality is phenomenal and I always feel like a superstar in the garments. Recommending to everyone - thanks Shona Joy!!!
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Posted 1 year ago
I purchased the Irena tailored vest and pants from Shona Joy, they fit like a glove and the colour was perfect! So impressed by the quick dispatch and delivery time. So in love with Shona Joy!!
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Posted 1 year ago
I bought the Palermo dress for my brothers wedding and it fit like a glove! Got endless compliments. I'm OBSESSED with Shona Joy! X
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Posted 1 year ago
This is my absolute favorite brand!! I laugh at all the 1 star reviews - They just dont read the policy that is clearly on their website and then get angry about it! Shame on you all.
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Posted 1 year ago
I emaild them to ask for help with my measurements and they were super kind and helpfull! Also the dress was the most beautifull quality and it arrived 2 days early even! I can 100% recommend them :)
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Posted 1 year ago
I am shocked at some of the reviews for Shona Joy. I rarely leave reviews for businesses, because unfortunately most businesses don’t give me a real reason to do so. Shona Joy has been absolutely amazing and very accommodating to me. Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US). The dress a purchased was shipped and received very quickly (1 week US) and was an absolute DREAM. I purchased the Bias Sleeveless MIDI to wear on my wedding day. The quality was better than I expected honestly, the dress is double lined and incredibly flattering. I was worried about the silky material being revealing, but it was not at all. This particular dress is amazing for larger chested women. Their dresses and clothing are all very original and classy. I would HIGHLY recommend this company and will be a customer for as long as I can be. If you have any questions or concerns, I recommend reaching out to customer service. For the record, this was my first purchase with Shona Joy and they treated me as if I had been a customer for years.
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Posted 2 years ago
I purchased two dresses for my graduation and was incredibly impressed with the quality and sizing of the garments. Initially I was concerned that I had gotten the wrong size to fit my body however the dresses fit me amazingly, no tailoring needed. I chose to keep one dress and the domestic return process was very easy. After reading their return policy I was fully aware that I would need to cover the return shipping cost and was glad to do so. The dress I have kept is exactly what I looked at and ordered online and it outlines my body so well. Although the pricing is not the cheapest you get your moneys worth and it is not see through. I ordered a AUS size 10 and thought I would need to size up but that was not needed and the delivery came within days of purchase. My dress is the La Lune Lace Back Maxi Dress in Olive and uses sustainable fabrics. I cannot fault the dress in any way and would 100% recommenced this website to anyone.
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Posted 2 years ago
I received such amazing, helpful and friendly customer service from Capucine. She really saved me with my outfit to my brothers wedding and with such short notice as well. I am extremely grateful! Thankyou
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Posted 2 years ago
I bought a dress $380 that came with 2 stains, they did return my email super quickly and even sent me a smaller size because my one was too big, everything with no extra cost, the dress is beautiful and I’m really glad that I bought this dress
shonajoy.com 5 star review on 1st November 2021 shonajoy.com 5 star review on 1st November 2021 shonajoy.com 5 star review on 1st November 2021
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Posted 2 years ago
shonajoy.com is rated 2.3 based on 142 reviews