“I love the products, and the convenience of delivery. I just wish it was easier to keep abreast of and use rewards points. Contact pages also need to be updated for correct contact person, and if no one is available to answer the customer service phone for online orders, it should be made clear that inquiries left that way are not liable to be answered in a timely fashion, and that E-mail is better.
Nathan was kind enough to explain that to me via E-mail, but it's better for pages to reflect what people can actually expect. I would have given 3 stars if Nathan hadn't been so forthcoming and helpful via our E-mail exchange.”
“Use to have great service, would have given a 5 star 2 weeks ago.
I havecemail twice now about the loyalty program points. 2 weeks and still waiting for a reply.”
“I live two hours north of the cities and was very, very happy to find that you can once again ship accessories for vapes. It's too bad you're not outside of the boundary set for having tobacco in your products. I used to get 503 Blend 4 shipped to me and was very unhappy when I learned that you could no longer ship vape juice. I continued to check your website for any "good news" about what you can ship and, as I said, I was happy to find out I could have stuff shipped to me. You guys are GREAT!!!!!!!!!!!!”
“Love your products, love the extremely fast service. Am saddened by the fact I can't join the loyalty program because I don't possess a cell phone, but I'll get over it. Thanks for great service and products. Can't wait to order my seeds!”
“Great products, but the staff are what keeps me coming back. Everyone is so helpful, knowledgeable, and kind. It seems like the work atmosphere is also very kind to employees, which contributes to the whole experience. And the reward program is great.”
