“Ordered a quality Cannondale Hybrid bike online from these people with a few 'mild reservations' as I'd not used them before. However, the bike was discounted in the 'January Sales' as is often the case in January with bikes (it's probably the best time of the year to buy a new bike from a retailer). The bike I bought though was listed as 'ex-stock with their supplier', however, I noticed that Sigma Sports took my Card payment for the bike almost immediately on placing the order and shortly after advised me of the likely despatch date etc. Some several days later though I get an email from them to advise that there was some delay with my bike order but with absolutely no explanation as to why. I enquired by email as to what was the cause of the delay but couldn't seem to get a sensible or meaningful reply from then. I explained at this point that I'd probably be looking to cancel the order though if the delivery date was going to exceed another 7-10 days (which seemed pretty reasonable to me) but also asked if they could provide me with a Confirmed Delivery Date for the bike, however, I did not receive any response from them with regard to that. A few days later, I decided to cancel the order and did actually receive a prompt email confirmation of the cancellation from them, but as yet, I'm still awaiting the refund for the bike - which they said could take up to 5 days - of £999. No doubt their Cash Flow will have been greatly improved while that sat on my hard-earned cash all this time, but from my point-of-view, after this first experience of Sigma Sports, I don't think I'll be using them again in a hurry.”
“i filed a complain with the authority and Kezook.com and the forensic experts at kezook ensured i get what was mine, stay away from Sigma Sport as its the root of many ponzi scheme”
“This company buys their Trust pilot reviews. If you click on any of the 5* reviews you can work out pretty quickly they are fake, often the reviews left are of a few words and then all other reviews by that person are linked to sister bicycle sites of the same likeness. I have reported them multiple times to Trust Pilot but people have to know this website is incredibly dodgy and you are risking your money buying anything from there.”
“I bought Orbea Oiz H20 in XL frame, which turned out to be of poor quality with significant issues arising from the start.
Wheels failed on my first ride - half of the spokes on the rear wheel became undone, suggesting poor assembly and/or no safety checks by Sigma Sports. The bottom bracket and the rear shock retaining bolt failed after a few months of gravel riding and commuting. My Orbea Oiz H20 was out of order for weeks while the warranty jobs were carried out. No replacement bike during repairs or compensation offered for lost time, petrol on multiple trips to and from the store - all because of the inadequate product sold by Sigma Sports!
The Orbea Oiz H20 has the worst quality of paintwork I have ever seen on a bike, with chips on a frame showing after regular commuting rides along the river. The skinny paint layers without much coating result in white spots on dropouts and the main frame.
I splashed close to £3000 and received a poor product that lasted only 16 months and average customer service. In the end, I collided with a rather condescending attitude from Sigma Aftercare, feeling hopeless and out of pocket. Their motto should be Sigma - Customer Service Enigma!
I recommend buying a better bike from somewhere else and from people with customer care at the heart of their business! This was my last purchase with Sigma Sports.”
“I ordered a few items and used a discount code. The order arrived perfectly and I returned half of it to then get an incorrect refunded amount. They took out the full discount instead of doing it partly. I contacted The customer service team only to be told that because of a glitch I should have not received a discount since the items I ordered were on sale. If I ordered the items I kept I would have still gotten a discount so I just don’t think their response was fair and it being my first order it will surely be my last one too! Very disappointing and would not recommend to anyone. Sigmasports please sort out your web glitches and work on offering a better customer service experience of you wish to be a successful business, which can retain its customers for repeat business in future.”
“Generally okay if the item you want is in stock... But I would strongly advise against ordering anything that is "due in a few weeks" and I definitely wouldn't recommend using a Cyclescheme voucher. The communication and aftercare when things go wrong is absolutely abysmal.
I ordered £3k of bike and accessories. One of the components was due in a couple of weeks, the rest was in stock. I received an email that my bike build had been booked in and was given a delivery date for my bike.
The delivery date came and went. No communication at all. I contacted Sigma to be told that the component had been delayed. Only because I chased was the rest of my order sent.
A couple of months passed by. No communication at all. I contacted Sigma only to be told that the component had been delayed further - by a whole year. The delay might not be their fault, but the lack of communication is.
Because I ordered on the cycle to work scheme a refund was not possible. And instead was told I had £379 store credit. In the meantime I'd made an order for cash so asked if they'd be able to refund and apply some of my store credit. I was told that someone would contact me to discuss.
After a couple of weeks I chased Sigma (again!) to find out how to use my £379 credit as no one contacted me. And I was told that no, they couldn't apply the store credit to my previous order.
So I've been messed around, ignored, and have had nothing constructive offered to help with the situation. All I have is store credit to buy some stuff that I don't really need or want.
I've been given a hollow apology - but actions speak louder than words. When things go wrong, how a company responds can make the difference between customer loyalty and never using that company again. I will not be recommending Sigma Sports to my cycling friends.”
“I bought a smartwatch with them which had recurring issues within a few days of me using it. And to make clear this was the smartwatch malfunctioning on its own, not my doing, and basically out of the box it started failing.
At first they tried to defer responsibility to the manufacturer which is illegal under the consumer rights act (the retailer is responsible for things that are broken right away). After reminding them of their legal obligations I have no been stuck in a confusing mess of messages from multiple people that don't address what I'm asking and are only vaguely offering help.
Simply appalling.”
“Really disappointing. I can’t help but feel like the Sigma have taken advantage of me. I purchased a brand new CAAD13 from Sigma in October of last year (2020). Since then I have had two major faults with the product, paint bubbling on the frame and a my hydraulic brakes failing. On the first issue, I was told they couldn’t replace the bike until 6 months later, they did offer me a small refund instead. Needless to say, this was disappointing in itself, a better option would have been to let me keep the bike until stock was replenished. The second fault, took two months to resolve which means I missed out on summer riding. I was told that I could sort the issue myself and sigma would refund me at latter stage. Firstly, this wasn’t ideal spending my free time trawling through sites looking for the products. Finally the products did come back in stock on the Sigma site, but I wasn’t made aware of this by my Sigma contact and instead I had to find this myself and chase Sigma on the matter. Throughout this my sigma contact was punctual with replies, but I do get the impression a lot of these were “holder” emails rather than actioning anything. The overall experience was extremely frustrating, I was quite patient throughout the 2 months on the latter issue and I asked for refunds, but Sigma seem to hide behind the warranty being with the manufacturer. I find this disappointing as I am paying a large amount to have a good service and to be dealt with by Sigma and I feel Sigma should have had a moral obligation to replace the bike by the time of the second issue arose. Ultimately, I had to resolve the issues myself. I will not be recommending them to anybody.”
“Bought a Specialized vado SL 4.0 in June and while the bike mechanically has been excellent the bluetooth connection works intermittently and now I cant get it to work. I've tried using Sigmasports helpline but was told it's not their problem and I should use a Specialized dealer as it is a manufactureres problem. There is obviously a software problem with Specialized, the problem keeps coming up on other forums. Summary bike great, software poor and Sigmasports not interested.”
“Bought a Specialized Sirrus 2.0 as their website stated the bike was "available". I then get an email saying the bike wont even be built until several weeks later. The delivery was also late and I cancelled 2 days arrangements to wait at home for it, only for it not to arrive. When it finally did arrive it wasn't even built. I fitted the handlebars and left pedal as per the instructions provided. Then when I tried to fit the right pedal it wouldnt go in and started to thread at the top. The instructions say if that happens, dont force it and stop. I did. I contacted Sigma sports to be met with a shocking reply. They would not fix the bike as it was now broken and offered to provide replacement parts at a cost. How is that possible when I did exactly as the instructions said. Absolutely shocking service and will never buy from this company again.”
“I am currently giving Sigma Sports the benefit of the doubt over my warranty issue but would like to explain where I currently am and why, as a FE/HE Lecturer in Customer Service, I find their response "warmish".
I bought a Cinelli Zydeco in June 2020 which is still under warranty. During a service, the press fit BB on the drive side fell out, literally fell out.
Sigma asked for photos which I duly sent and as they quite rightly stated to me without inspecting it they cannot be sure what the issue is and who the blame lies with, including me! Apparently it could be rider error. Therefore I have packed a box (more cycle photos required) and they have arranged for a collection.
If the frame is faulty then I am not sure what happens next as Sigma were more keen in telling me that the opinions of other professional cyclists and shop mechanics on warranty issues was worth not a jot.
It was suggested in one conversation that I "stuck" the BB in place with some fixing paste! A short term fix one would think that would probably rear its head again at some point and then me be out of warranty.
So if Cinelli fitted a potentially faulty BB to my frame and then shipped it to Sigma Sports, for some apparent reason that is now my fault and if the BB is faulty, Sigma will ONLY CHARGE ME for the part....!!
However, I would consider Sigma Sports to be a great company. Their website and products are next to none BUT I do find their response to warranty claims slightly odd.
Trying to arrange a collection is also proving difficult and it was also pointed out (rightly I guess?) that until the bike is safely with Sigma, anything that happens in transportation is guess what........!! Yep, my fault.
Over £2500 on a new bike under a year old... as I said the verdict currently out and don't let that put you off buying a bike or anything else from Sigma, but I'm keen to understand what will happen next....And I will update here. Communicated both email and telephone.”
“I was loyal to Sigma Sports in Hampton Wick UK for years until 2020/2021 when they proved to be next to useless. We had the pandemic so I gave them the benefit of the doubt the first half dozen attempts to book a service for the bike they sold me about 2 years ago. I made at least a dozen attempts by attending the shop twice, going on their web site, emailing them several times and leaving voicemails over a 6 week period. I gave up today and called Giant in Twickenham for a Gold service of my Focus bike as they do all makes. I was delighted that my call was answered on a Sunday at the first attempt and that they could fit me in within a fortnight.That's it Sigma. You had me in your pocket but when no one could be bothered to deal with a long- standing customer, then I'm off to find someone who will show they care. J- Teddington”
“I was struggling to find a specific bike saddle, but Sigma Sports had the very one I wanted. Ordering was quick and easy, and a £10 discount for a first purchase made the purchase that much sweeter. I'd happily buy from them again, and recommend them to friends looking for a quick, efficient and price competitive service.”
“Short version: I bought a Specialized bike through SigmaSports (and they forgot to grease the seatpost that got it completely stuck in the frame). SigmaSports decided not to believe me nor try to help me (I live in Germany, they offered some possible discount on a new frame) and said no warranty claim could be triggered. I then contacted Specialized in Germany and they performed an inspection and confirmed SigmaSports did a mistake and I got a new bike through them to replace my faulty bike from SigmaSports.
Long version: Late 2018 I bought a Specialized Crux cyclocross bike through SigmaSports. Sadly I used the bike very little in the first year and it was mainly sitting in my flat at room temperature (about 100 km ridden according to strava). However I wanted to try and ride more during autum / winter and at the end of 2019 I took the ride out for a spin only to realize that the seat post was completely stuck. After trying all the tricks I had found on youtube I took the bike to two different bike shops and they could simply not move the seat post at all, where their hypothesis was that sigmasports had not applied any grease / fat to the seat post from the beginning - seeing the bike looked almost brand new. I contacted sigmasports and they simply told me forget about any possible warranty claim and they could "maybe out of goodwill give me a small discount on a new frame". After some back and forth with sigmasports customer service they state that I could maybe ship the frame to the UK and they will try and get the seat post unstuck but this will 100% not be covered under warranty. Instead of making the effort to ship the bike to the UK and all the costs this would include I decided to contact Specialized Germany. They eventually helped me out, performed an inspection and confirmed that sigmasports did not apply any fat nor grease to the seat post from the start (as written above, sigmasports did not believe me even though I had taken the frame to two different bike shops). This obivously triggered a warranty claim and last week I got a brand new Specialized Crux delivered to from Specialized Germany to replace the faulty bike I got from SigmaSports.
Specialized Germany showcased excellent customer service, whereas sigmasports were arrogant and refused to even consider that they might have made a mistake and I would advise anyone buying a new bike to reconsider due to this reason.
I wrote to Sigmasports a week ago informing them that I would be writing a review about my experience and they did not get back to me.”
“Always a 1st class service from a Top cycling retailer. Always have what I need in stock and Prices are very competative. Delivery is nice and quick. Can't ask for more. Highly recommended.”
