3.79 Rating 29 Reviews
69% of reviewers recommend
689 Review Views (past 24 hours)
4PM - 6PM
87 Review Views
6PM - 8PM
43 Review Views
8PM - 10PM
41 Review Views
10PM - 12AM
62 Review Views
12AM - 2AM
23 Review Views
2AM - 4AM
41 Review Views
4AM - 6AM
41 Review Views
6AM - 8AM
83 Review Views
8AM - 10AM
60 Review Views
10AM - 12PM
82 Review Views
12PM - 2PM
42 Review Views
2PM - 4PM
84 Review Views

Popular Questions:


How does deliver?

Customer Service

How can I contact
Are you a business owner?
See Business Solutions

Write Your review

Tell us how made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Customer Service
Email, Telephone
communication channels
"Dreadful customer services. Returned received by them on 4/1 still no refund received"
Helpful Report
Posted 3 weeks ago
Are you Gain access to your dashboard so you can reply to this review. Free Access
"Delivery not received! Cusomer service not answering by the phone or email"
Helpful Report
Posted 1 month ago
"Well ordered my son a jumper of siksilk. And it was in stock in the size that I wanted to get for my son. So therefore it was over a week and still no jumper so I decided to email them. And they go the order was out of stock when you ordered it. So how come I did ordered it if it was out of stock. Therefore if it was out of stock I wouldnt be able to order it. So they most of sent someone else the jumper and had none left so now my son is disappointed and devastated about this. What do yous think about this problem."
Helpful Report
Posted 1 month ago
"Terrible customer service! My parcel (which I ordered back in November as a Christmas present) never arrived, I tried to get in contact repeatedly and had to repeat what the issue was about 10 times being bounced around and no resolution, apology or any effort to try and help. I wasn’t at home when the parcel apparently got delivered, never signed for anything. Told me to contact the police after over a month of try to get some help. I will never be purchasing from them again and I’d seriously recommend to everyone not to. Stress I didn’t need over Christmas. Left in shock how they can speak to people the way they do and be so unhelpful. Safe to say 2 months after my order and still no package."
Helpful Report
Posted 1 month ago
"This brand doesnt care about the clients i bought an item 19 of november in a black friday promotion and until today 17 of decrmber nothing they told my address was incorrect and by the way isnt the 1st time that i order a product so they have the correct address. They told me they koney was refunded and no money refund until today worst platform ever if i was you i would not trust in this brand"
1 Helpful Report
Posted 1 month ago
"Sent wrong item emailed them 6 times no response only auto reply. Phoned 9 times no one answers just goes through to voice mail left message for them to ring back but nothing customer service is a disgrace this problem is still not sorted even after 10 days I still have not had any form of contact with them."
Helpful Report
Posted 2 months ago
"It has been 2 weeks since I placed an order and I still have not received my package"
Helpful Report
Posted 2 months ago
"I placed an order and was told was dispatched the following day via Royal Mail. I was given a link to track my order. It said it would be delivered within 2 to 3 days. I kept checking in the Royal Mail link and said they had been made aware of the item and that they would keep me informed. When 5 days had passed and nothing had changed on the Royal Mail website I contacted SikSilk customer service and left a message as couldn't get through to a human. I also sent an email and this was answered saying that the order had been refunded. No reason given. I sent a second email asking them for the reason but this time no reply and checking my account with SikSilk I can now see that a refund has indeed been than but no explanation or apology. Very bad customer service."
2 Helpful Report
Posted 2 months ago is rated 3.79 based on 29 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support