Hi Bonita,
Thanks for letting us know about your experience.
I'm sorry that you haven't received your order until now.
Your order was shipped 04/24/2017. I'm checking this with our Shipping Team and I'll send you an update through your email shortly.
Apologies for any inconvenience caused by this delay.
Cheers,
Rose
Hi,
Thanks for letting us know about your experience.
Sorry that the product broke after 2 weeks of use.
I would like to see how I can make this a better experience for you. please buzz me at info@silverphantomjewelry.com with your order number and a link to this review so I'll know it's you.
Thanks!
Cheers,
Rose
“Flawless service. Great product. The only thing is, the dog chain was wrapped so tight it took me a good 20 minutes just to unwrap it. But - It was worth it. Thank you!”
“The bracelet itself is beautiful. I don't find it too large or too heavy at all, and it appears to be very good quality. I had an opportunity to interact with customer service several times prior to my purchase, and they were quick and very helpful to me. Shipping was free and FAST, my package was shipped out monday and got to me on thursday. I can't think of anything that wasn't simple and easy about my experience. I would happily shop here again. Thank you!”
“YES, I absolutely love all of my pieces from this company but what this review is for is the EXCELLENT customer service they have given me. I just want to say thank you for replacing my lock bracelet when i had troubles with it. You did not make it difficult and ask me to ship you anything or question me about my returns. You were kind, helpful, and made the process STRESS FREE. I get tons of compliments on my jewelry and I am always happy to name drop Silver Phantom. I am an employee with Nordstrom and have been for years and I can confidently say the customer service is on the same level! I will continue to shop from here for that fact alone. Thank you for being a wonderful company and excelling past my expectations I would normally have for customer service of a smaller business.”
“I need an address to get my money back the chain was beautiful but i have a very small neck. that would fit my250pound dog.looks are decieving on here.but still a beautiful chain just not for me.thanks”
Hi Jodie,
Thanks for your feedback.
I'm sorry that our Handcuff Necklace did not meet your expectation based on your preference.
I would like to assist you on the returns process. Please give me a buzz at info@silverphantomjewelry.com with your order number so I can assist you further.
Thanks!
Cheers,
Rose
“Received promptly, and was immediately happy with my purchase. Bracelet was better than described, fit was perfect, and I will definitely purchase from Silver Phantom Jewelry again.
I'm one satisfied customer !!”
“great customer service. shipping was fast! i ordered Tuesday night and had it Friday even though the shipping was delayed (I am guessing due to weather)”
“The customer service is fantastic! All of my questions and concerns were answered by their customer service representatives in a timely manner. The ring looks just as pictured! It's so cute.”
“I purchased the handcuff bracelet for my daughter who graduated from college with a a degree in Criminal Justice. She said it was the best gift, it's so awesome. She liked how chunky the bracelet is.”
