“⚠️⚠️AVOID AT ALL COSTS ⚠️⚠️⚠️
STOLE MY MONEY/ WONT REPLY TO EMAILS
This company is awful. I placed my very first order and paid $66 for next day delivery from the uk to usa. My total was $343 in total for several pairs of shoes. I paid for next day as these items were to be gifts for some of my family members. This package was marked as delivered by FedEx and it never came. Nothing was ever delivered to my door.
I immediately sent an email to simmi London as they have no phone number or chat options for help. Only email. They did respond initially they asked me several questions and asked for a police report. I answered their questions immediately and provided them a police report.
THIS IS WHERE THINGS GOT BAD! I found out simmi never provided any information to the carrier. They were not going to refund me for my missing order unless they were refunded by the carrier… that is not legally how things should be handled according to e commerce laws. I remained patient and took things into my own hands opening my own case with FedEx to look for the package. FedEx deemed this package lost. FedEx ALSO SHARED THEY NEVER HEARD FROM SHIPPER NEVER HAD A CASE/CLAIM FROM SHIPPER. So simmi lied.
I HAVE PROVIDED ALL FEDEX INFORMATION TO SIMMI VIA EMAIL. Asking them to file a claim so I can be reimbursed..
⚠️⚠️SIMMI IS NO PONGER RESPONDING TO MY EMAILS⚠️⚠️ they are wanting to keep my money and also get paid by FedEx
Please I beg anyone coming here avoid this company at all costs. There shoes are overpriced and if you have a problem with your order you are IGNORED”
“Thieves! Thieves! Thieves!
Purchased a $80 AUD pair of heels and they deducted $1600 Australian Dollar out of my account and they wouldn’t return it or reply to my emails.
Will never buy anything off them again and will leave this review anywhere I can about them.”
“Terrible Customer Service - Damaged Products
I am highly disappointed in Simmi, especially with being a returning customer. I tried to avoid posting a bad review in hopes to resolving my complaint. I had multiple emails with the representative Harmony, who did not solve the issue. I even asked to be connected with a supervisor and was not connected to one. My shipment came which had 8 boxes of shoes that were packaged in one thin plastic mailer. The mailer did not have padding and there was no extra protective packaging inside the mailer to prevent damage of the contents. The mailer had multiple holes in it upon arrival. Six of the boxes were damaged and one of the pairs of shoes were damaged. My shoes were shipped across the globe, so as the merchant there should be no reason to mail any product across the globe without properly packaging it with mailing/packaging material to prevent damage of the merchandise. My request was for six new boxes to be mailed to me and that was it. Harmony told me that Simmi could not replace the boxes and offered 20% off just for the one damaged shoe. Mind you, the discount would be worth pennies because the damaged shoe was inexpensive. Harmony also blamed the damage of the shoe boxes on the couriers multiple times, not once did Simmi take accountability for the way that it packages items that are shipped globally. I have never encountered this issue before with Simmi because my previous orders were in a shipment box versus a flimsy mailer bag. All I wanted was replacement boxes, I never received an answer as to what was the issue in sending new boxes. Harmony just repeatedly told me that they couldn’t. So, I’m just to accept this damage of these boxes? So I’m just supposed to anticipate damage to the product if I was to order in the future because Simmi only ships products across the globe in one plastic bag? I went back and forth with Harmony for over a week and some of my emails were not responded to for days. This is TERRIBLE customer service. All I wanted was replacement boxes!”
“HORRIBLE. I got $40 shoes, they were HUGE on me and when I went to return them they told me I had to pay my own return label which was $80!!!!! How does that even make sense…. Horrible customer service.”
“I barely leave reviews but I am so frustrated with Simmis customer service. It was my first time ordering from simmi and I was shipped a used pair of heels with obvious wear and tear damage as well as the soul of the shoes very dirty. that’s the pair called “Harlow strappy lace stilettos” which btw I have pictures of. The second pair of heels called “Monsoon patent clear chair” are 2 sizes bigger, there was no mention in the description that they are much bigger fit.
I emailed them a detailed email on simmi website because of course they provide no phone number, I don’t hear back. I try emailing them again finally someone named “Tracy” says ok well here’s your refund for the used Harlow heels however we don’t provide refund for the other pair that are also defectively big I ordered a size 6 and they fit an 8. She tells me she can only do an exchange but they’re sold out of a small size.
Mind you on top of regular premium price I paid for both these heels, I also paid shipping, plus duties. Now if I were to do an exchange I would also have to pay again to ship the item back. Basically I am forced to buy another pair because they won’t give my money back
This is no how you do business simmi, I hope you feel good cheating your customers during a pandemic”
“Ive ordered size 7 twice now (even though i am a 6) and both times i have had to give my shoes to my sister who is a size 5. One was a sandle and one was a heel. I dont understand who's feet will fit in these. Wasted my money!”
“I got the shoes & they were huge ¬ as pictured, so i took them to the post office to return. I followed the instructions they provide to return products & found that if you're in the US you'll be responsible to pay $80 to return your shoes for whatever reason. So I reached out to them to see if they could send me a prepaid shipping label, as most companies do & they refused.”
“Tried to place and order totaling 83.00 including shipping, had an eerie feeling placed my card on lock, and my card was charged $100 instead of my original total cost. Thankfully it didn’t go through. But I’m not buying off this site just because of that.”
“Shoes look cheap and tacky. The pictures look good on the website, I think you need a larger feet size to wear them. I’m a size 3, small and not one pair fit me nicely (I bought 3 heels).
No attention made when making these shoes, your feet are hanging off the side when you’re walking.
Overpriced for quality, they look like something you could pick from Whitechapel market. Primark heels are better. The only good thing was fast delivery. Maybe because they wanted to get rid of their horrible shoes from the li warehouse as fast as the could. Who knows! Also why isn’t returns free? £2.49 will be deducted from my order.”
“Don't buy, it's a hoax, they charge €85 for customs.
I give it one star because you can't put 0.
I don't consider myself a ''picky'' user but this is beyond dark brown; Ladies, SIMMI is a scam.
Good afternoon, I would like to make a claim.
They made me pay €85 for receiving the package.
As a client, at no time have I signed any contract or document that can prove at the time of the sale of the products on your page, that I had to pay any additional amount for receipt of merchandise.
So I hope they can resolve this amicably, otherwise I will have to explain to the entire Spanish public the type of operation they have as well as put this case in the hands of a legal advisor.”
“I made an $85 purchase. When the shoes arrived they were too big and I wanted to return them. Just to return them I would have to spend $100 which doesn’t make sense at all. I contacted the company and offered no assistance just telling me I would be responsible for international return cost. How does a company want to make money internationally but won’t provide a way for international customers to return. I will be reaching out to my bank because this is fraud. Never again.”
“Purchased 3 pairs, 2 are very poor quality, and the other one even though is my correct size which is 5 UK, it’s soooooooo small that won’t even go in my 7yo feet! After sending over 5 messages to the customer service I got a reply saying these shoes are made for small feet!!!! They want me to pay return fee and send it back which is a hassle as I was already charged $19 for postage! Disappointed!!!”
