Simple Contacts Reviews

4.6 Rating 1,466 Reviews
90 %
of reviewers recommend Simple Contacts
4.6
Based on 1,466 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5

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Anonymous
Anonymous  // 01/01/2019
I use proclear contacts all the time so of course they're great I was not happy with the length of time it took for them to arrive and even worse DHL who deliver them left them at the office and I did not know until I happened to check the app yesterday afternoon but I order something I want it brought to my home I'm only on the second floor.
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Posted 4 years ago
I just you had a number so I could of talked to some I had a few questions
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Posted 4 years ago
I think the communications could be more clear as far as when shipment will be made. My biggest disappointment was simply communications or lack there of.
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Posted 4 years ago
The distant continued to say I was not 10feet away. I used a tape measure and was at 12 feet when finally acceptable. Was frustrated
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Posted 4 years ago
I had to return contacts, I couldn’t read with them. May have been my fault when giving my script
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Posted 4 years ago
The service is GREAT and I even took the eye test and got a renewed prescription! My problem was that when I paid for it all there was NO mention of a $10 fee for the eye test - that didn’t show up anywhere until I received the receipt in my email and there it was an extra $10 fee for the eye test! That should have been part of the list when I submitted my payment information online and not something that they just tack on later.
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Posted 4 years ago
No one set the expectation that I would need to wait 3-4 days to receive a text message back about my prescription. Since I was trying to spend an FSA before I left my employer that was stressful that I wasn't hearing back about being in a queue. I almost canceled my order because of this issue. From a product perspective, my experience would have been improved if: The prescription scanner was more accurate or had a visual of what needed to be included (my photo was missing the header). I received an auto reply text saying my messae had been received and I could expect to receive a response in 3-4 days. Honestly that feels way too long to wait, but at least it would set that expectation.
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Posted 4 years ago
it was ok. I am suspicious about the accuracy of the eye exam though. especially since I couldn't see anything on the letter test from 10 ft away
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Posted 4 years ago
Was nice to get the reminder that my prescription was going to expire/suggestion to order more. Was annoying that the discount I was given in the "here's your auto order" was not actually applied to the order after being offered in multiple emails and I had to contact customer support via email, was told to then text for a faster response and heard back in 3 days.
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Posted 4 years ago
Web site is hopeless, but customer service is very good. Took awhile but we got there in the end. Thanks
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Posted 4 years ago
Wish you had a working phone number so you wouldn’t have to wait two or three days for a response
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Posted 4 years ago
Still have not received contacts. There has been a delay. Will update when they arrive.
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Posted 4 years ago
Well I appreciated the ease of buying and quick delivery but i use multifocal lenses and I don't think that is what was prescribed by your online eye test. Therefore, I'm having a hard time seeing well at close distance-such as computer and phone.
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Posted 4 years ago
They are great other then the fact that neither one of my boxes are marked for the left eye or the right eye so I had to figure it out and I still don’t think they are in the right eye
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Posted 4 years ago
The online contact exam was simple. This is the second time that I have ordered contacts through here and the shipping is HORRIBLE. But, still a cool idea to be able to do this on a cellphone app
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Posted 4 years ago
Seemed a bit unorganized and clear at first but overall decent for the price
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Posted 4 years ago
I ordered, I received my order, I'm satisfied.
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Posted 4 years ago
Love the service but hate the packaging
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Posted 4 years ago
Great price and the service was good!
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Posted 4 years ago
The contact are great and very comfortable.
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Posted 4 years ago
Simple Contacts is rated 4.6 based on 1,466 reviews