At SML, we take the most stressful part of your move - loading and unloading your rental truck or storage unit - and make it simpler than you could ever believe!
“I found SML on line and am very glad I did. We only had a small move of one bedroom but much of the furniture was too heavy and bulky for us to handle. The two guys arrived on time and went right to work. They were courteous and professional and the entire experience went off without a hitch. They were careful of our belongings and gladly took and suggestions I offered as to how to organize the furniture in the new location. I can highly recommend SML for any of your moving needs. They are both professional and well priced.”
“We had 3 in the SML team to load our truck. One was the lead or supervisor (Ms. Johnson). She was very professional with me and her team. Her communication was clear and her organizational skills apparent. The team worked efficiently. One of the team members displayed arrogance to me and the SML team. He appeared to be knowledgeable; and at times, he talked over Ms. Johnson and me, exhibiting disrespect and unwilling to listen. His demeanor was one of "know-it-all" which impeded communication. We had segregated items to three distinct sections in the basement because the truck had 3 stops (Good Will; Electronics Disposal and Storage Shed; SML doing only 1 stop (Storage Unit). I believe because of the recalcitrant team member (I don't know his name) when we stopped at the Goodwill location, we found several items that SML should have unloaded at the storage unit. Ms. Johnson and Derrick (excellent team members) had introduced themselves to me, but the third did not. Ms. Johnson may have told me the third person's name; I don't recall.
I am engaging SML to unload my truck for my move from San Antonio to St. Louis the first of May. I would be pleased to have Ms. Johnson and Derrick handle my move. Please do not assign the third member to this move. Ms. Johnson exhibited what I call "polite firmness" with the third gentleman and I believe she did what was reasonable to direct him without creating a customer service "issue." He was not appropriately responsive. I will add that I tipped all three individuals; I decided it would be more divisive for the SML team if I withheld a tip for the less cooperative individual.
Linda”
First and foremost, thank you for the wonderful feedback Linda. We will add your request to your upcoming order.
Secondarily, thank you for teaching me a new word - "recalcitrant" -
“The men were professional, hard working, efficient & a pleasure to work with. I had many stressors and they made a difficult day pleasant.
THANK YOU !!!”
“Both movers were professional and fast. They were on time and worked very hard to get the job done. I would strongly recommend them to anyone I know who wants to get quality service!”
“My experience with the SML movers was great! They arrived precisely on time, were quick, efficient, and a pleasure to work with. I could tell that they worked jobs together previously since they seemed to have a system. The rate seemed reasonable and having the movers take care of loading and unloading made moving day a breeze. They arrived as strangers and we departed as friends!”
“Very happy would highly recommend to everyone my workers jake and george were very professional and helpful and friendly and hard working they were awesome”