Simply Scuba have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.
“
The reason why i wanted to but from simply was that they seemed to be a large reputable company and they had next day delivery .
”
- Peter Cooper
“
I purchased an item of clothing as a gift. Unfortunately it didn't fit. I happened to be 2 weeks outside the usual 28-days (due to being too organised) and although I didn't request a refund, was therefore refused a straight exchange.
Overall, I'm disappointed with the company attitude to customer care, and won't be ordering from them in the future.
Anyone considering using this company should take this into account beforehand.
”
- Anonymous
“
We can refund your computer so you can buy it elsewhere .
”
- Peter Cooper
“
Very quick and easy to order what I wanted and as promised delivered the next day. I would recommend to anyone. Fantastic service
”
- Catherine Aston
“
Online shopping very comprehensive, easy to look for products, quick service regarding postage, and good after sales service.
”
- Bronwyn Bernhard
