skinny food co have a Customer Happiness Grade of C. Customers love their prices but are unhappy with their refunds.
“
Great sugar alternatives at a price I can afford and good delivery times, very happy with skinny food co.
”
- Annamarie Winfield
“
Quality snacks and foods with outstanding taste. Very speedy delivery and excellent service. Price is 2nd to none also. Highly recommended
”
- Andrew Flynn
“
Excellent selection of low cal products. I've used the jams, choc spreads, syrups and sauces. All are really low or zero points on my diet, and add extra flavouring and sweetness to many meals. Good price and delivery. Next I want to try the coffee creamer and syrups.
”
- Anonymous
“
I received my delivery and opened the box, pulled out the product, only to be met with glass sticking out my skin and blood pouring from my hands.
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- Anonymous
“
Several out of date- thrown into a box with no delivery note.
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- Carolyn
“
Paid £5.99 for express shipping nearly 2 weeks ago and still nothings been dispatched. What makes it worse is that I'm constantly getting emails/adverts about the company's next day delivery service and offers!
No updates from the company or message on their website about delays.
No offer of refund for the 5.99 shipping.
Seems as though a lot of people feel the same. Rubbish
”
- Amy
“
Paid £5.99 for express shipping nearly 2 weeks ago and still nothings been dispatched. What makes it worse is that I'm constantly getting emails/adverts about the company's next day delivery service and offers!
No updates from the company or message on their website about delays.
No offer of refund for the 5.99 shipping.
Seems as though a lot of people feel the same. Rubbish
”
- Amy
“
Very bad customer service in terms of response accurary and time. In addition, took my money for an order, cancelled it without any explanation, and then didn't refund me the money until I asked twice for it. Stay clear of this company if you like hassle-free service.
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- Anonymous
“
Waited 10 days for delivery 2 items correct one incorrect and past sell by date and another item completely missing … when I sent an enquiry all I got was some response about best before dates and I can return it … would like my correct order fulfilled please with the correct items or refund .. first time customer but never again with such poor customer service.
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- Anonymous
“
Food and service are fine but be prepared for the deluge of promotional emails received daily - three so far today and its just 12.30
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- TONY SANDLAND
“
I sensed an issue with the customer service team, as explained below this is not the first time I had been met with complete lack of care and also naivety.
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- Anonymous
“
Dreadful company and customer service- ordered protein bars 2nd Dec for Christmas present- still not arrived by end Dec- no communications or apology.
”
- Carolyn