skinny food co Reviews

4.1 Rating 1,243 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
Paid £5.99 for express shipping nearly 2 weeks ago and still nothings been dispatched. What makes it worse is that I'm constantly getting emails/adverts about the company's next day delivery service and offers! No updates from the company or message on their website about delays. No offer of refund for the 5.99 shipping. Seems as though a lot of people feel the same. Rubbish
posted 1 year ago - Amy
Very bad customer service in terms of response accurary and time. In addition, took my money for an order, cancelled it without any explanation, and then didn't refund me the money until I asked twice for it. Stay clear of this company if you like hassle-free service.
posted 1 year ago - Anonymous
Waited 10 days for delivery 2 items correct one incorrect and past sell by date and another item completely missing … when I sent an enquiry all I got was some response about best before dates and I can return it … would like my correct order fulfilled please with the correct items or refund .. first time customer but never again with such poor customer service.
posted 1 year ago - Anonymous
I have demanded a refund and will never use or recommend this company, in this day and age this is a joke if they expect to survive with this treatment of customers and not delivering on product, promises or customer service.
posted 1 year ago - Thomas Doran
I AM AWAITING A FULL REFUND FROM PAYPAL.
posted 2 years ago - Lee
Utterly terrible experience! 7 days - no order - no response from customer services - no refund - one very disappointed customer. I decided to use this company and support the 'little guys' instead of Jeff's website - really wish I hadn't. Terrible experience and I will not be using them again. Do yourself a favour - AVOID!
posted 2 years ago - Anonymous
When it became evident that it was not going to be delivered in time I requested cancellation and a refund but was told this was not possible.
posted 2 years ago - Anonymous
Sickly crawly automated email (as no doubt theyve done this to loads) saying cant refund £1as its already gone to 'charity'.
posted 2 years ago - Sasha Smith
Asked a few questions and was told they'd cancel the order and I'd receive a refund.
posted 2 years ago - Sauceless customer
Horrible Service! waited 2 weeks for me order, never arrive! got in touch and they were like "oh your order hasn't even been placed! i will place it now!" another 2 weeks pass, no order in sight! got in touch to find out it still hasn't been replaced! 4 weeks on and no help, no refund and no order! disgusted in this service.
posted 3 years ago - Kyra