skinny food co Reviews

4.1 Rating 1,243 Reviews
78 %
of reviewers recommend skinny food co

Write Your review

Tell us how skinny food co made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
skinny food co 1 star review on 26th February 2023
Anonymous
skinny food co 1 star review on 27th November 2022
Rita
skinny food co 1 star review on 27th September 2022
Anonymous
skinny food co 1 star review on 27th September 2022
Anonymous
skinny food co 5 star review on 15th August 2022
Sevim
skinny food co 1 star review on 13th May 2022
Anonymous
skinny food co 1 star review on 13th May 2022
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Ordered 12 lemon meringue flapjacks. They arrived with only 4 days left on best before date. When contacted they replied by email “that’s just the best before date. They’re good for another 24 months” what a joke!!
Helpful Report
Posted 1 week ago
Food and service are fine but be prepared for the deluge of promotional emails received daily - three so far today and its just 12.30
Helpful Report
Posted 4 months ago
I received my delivery and opened the box, pulled out the product, only to be met with glass sticking out my skin and blood pouring from my hands. None of the products (glass) had been wrapped at all and again the box was paper thin. Once I had removed the glass from my skin and bandaged my hand, I had to tidy up the glass fragments left all over my kitchen countertop and floor. I couldn’t believe the amount of glass that had come out, several of the products had been completely smashed, one white chocolate spread also had glass up inside it all mixed in with it. I contacted the team and I was absolutely shocked at the response. No apology, no help and Nick Strawson, the most incompetent of them all, offered me free shipping on my next delivery only once I had complained to him 3 times to get a response. He constantly refused to acknowledge any of what I was saying and despite my politeness considering the situation, his attitude was disgusting. I couldn’t believe I had been offered free shipping that’s free anyway if you spend a certain amount, as compensation for injuries (that apparently I have to blur my photo of) and my little one who was near me at the time, walking over shards of glass. I sensed an issue with the customer service team, as explained below this is not the first time I had been met with complete lack of care and also naivety. I requested for Mr Whiting to contact me, over a month later, no response. He is far too busy spending his profits whilst accepting his team are acting negligently, sending glass items with no protective wrapping and in a bid to keep profits in his pocket, boxes too thin to even support glass jars. He clearly has not implemented a sufficient packing process, his team just throw the items in the box, probably from a mile distance! I have had to resort to legal action against the company to ensure they do not harm others in the way I have been injured. The company have not taken any steps to change their process, on trust pilot someone 2 days ago posted that her items were left loose in a box, with NO packaging. It all started after my first order placed with them, 2 items were missing. Next order incorrect products received, customer ‘service’ advisor Keira Carr ignored my request via email until I had to contact her twice, again I was met with the “here have free shipping and shut up” attitude. My second order was then incorrect, I had been sent the wrong items. Yet again I had to make contact, ended up with Grace who barely read my email properly, one of the questions was a request for my order number and “Please confirm if any protective wrapping/bubble wrap inside?”. Considering the order number was in the subject of the email and Graces bid to tell me she couldn’t find my order, showed yet again exceptionally appalling service and a complete lack of attempt for Grace to even try to do her job. Her question over packaging clearly confirmed they are aware of an issue and I imagine I am not the only person that’s been cut my their glass products. I have since found another brand of low calorie and sugar products via Amazon whose service and products exceed those of the skinny food company and please unless you want to receive the wrong product, missing items or you and your baby injured, do NOT order from them. There is a lot of other alternatives that do not carry such a risk.
skinny food co 1 star review on 26th February 2023
Helpful Report
Posted 1 year ago
Dreadful company and customer service- ordered protein bars 2nd Dec for Christmas present- still not arrived by end Dec- no communications or apology. Several out of date- thrown into a box with no delivery note. Gave them a second chance- waited 4 weeks - confusing website and I ordered the wrong thing- Nick Strawson less than helpful telling me what I meant to order and it was my mistake. No hint of helping me to rectify situation. I complained and was told I could send them back and he was merely 'pointing out' that it was not their mistake. Don't know where they receive their customer service training if at all- will NOT be dealing with that dreadful place again.
Helpful Report
Posted 1 year ago
Missing 4 x items from my order. Waited days for a response from customer support to be told that my order was packaged/scanned correctly & there was no missing items. The box which was received was physically FULL, it would have been impossible for the full order to be sent in the box size which i received. When i asked for their recorded shipping weight so i could compare to what i received i was ignored. Absolute scam of a company & certainly not worth the hassle.
Helpful Report
Posted 1 year ago
Awful company- wish I had read the reviews before ordering! Don't waste your time or money. I ordered £30 worth of products and over half are out of date! Contacted customer services who said it ok the bbf date is only a guide and food is fine to eat for up to 6 months after- basically admitting they new they had sold me out of date products! Go elsewhere - I will never buy from this company again.
Helpful Report
Posted 1 year ago
Didn't receive products which I ordered, sent email with pictures all proofs no one replay for two weeks.
Helpful Report
Posted 1 year ago
I like like many others have not received my order, or any indication of when I will. So after the customer service department stopped responding (the response that I’d received previously I’m sure was a generic one sent to everyone waiting for their late deliveries) I contacted my bank who immediately retrieved my money back from The Skinny Food Co. I would urge anyone mistreated by this company to contact their bank and open a dispute. Gone are the days that banks allow companies to ride roughshod over innocent customers. My first and last order with you The Skinny Food Co
Helpful Report
Posted 1 year ago
Awful company avoid like the plague Ordered around 30 products took over 2 weeks to arrive when it did the postman handed me over a tiny box with 7 items in it. Emailed the company several times to complain,have not heard a word back from them I will now go to trading standards about them Looks like I’ve lost my money If I could give them zero stars I would No wonder they don’t have a telephone There would be none stop complaints
Helpful Report
Posted 1 year ago
Do better! I ordered oat milk from Skinny Food and they gave tracking info which was false, never posted the items and never responded to any of my correspondence. 0 stars. The only way to get their attention was to dispute the transaction through Paypal. I won't be using you again and I hope nobody else does either. You seem to care about the money more than customer service.
Helpful Report
Posted 1 year ago
Paid £5.99 for express shipping nearly 2 weeks ago and still nothings been dispatched. What makes it worse is that I'm constantly getting emails/adverts about the company's next day delivery service and offers! No updates from the company or message on their website about delays. No offer of refund for the 5.99 shipping. Seems as though a lot of people feel the same. Rubbish
Helpful Report
Posted 1 year ago
Having NOT received anything l can't say if the food is good? Absolute worst customer service ever.
skinny food co 1 star review on 27th November 2022
Helpful Report
Posted 1 year ago
Very bad customer service in terms of response accurary and time. In addition, took my money for an order, cancelled it without any explanation, and then didn't refund me the money until I asked twice for it. Stay clear of this company if you like hassle-free service.
Helpful Report
Posted 1 year ago
Out of date food, refuse refunds and block you on social media. There is a facebook group called (Report The Skinny Food Co to Trading Standards) wish I had seen the reviews before.
Helpful Report
Posted 1 year ago
Hoping to be able to change this review, but so far I've been waiting over 6 weeks for my order. Have emailed multiple times and the skinny food co are not able to update me. They lied and sent an email saying it was dispatched 4 weeks ago but when calling the courier it had never left the skinny food Co's warehouse. Exceptionally disappointing to be lied to and their office team being unable to answer simple questions or give a rough update until how long the package will actually be dispatched. Poor show, P.S if there is a response on here from skinny food co for me to email you please instead look through all the emails and replies you have sent me.
Helpful Report
Posted 1 year ago
😡 WORST PLACE IVE ORDERED FROM !WASTED MY MONEY AN THEY SENT NO PRODUCT.THEY EVEN MESSAGED ME AND SAID THE ITEMS ARE GOING OFF ! CUSTOMER SERVICE IS 💩 I WISH I READ THE REVIEWS THERE ALL RIGHT!!!!! AVOID OTHER WISE YOU LOSE YOUR MONEY AND GET NO PRODUCT 😡
skinny food co 1 star review on 27th September 2022 skinny food co 1 star review on 27th September 2022
Helpful Report
Posted 1 year ago
Amazing always used them as I’m keto
Helpful Report
Posted 1 year ago
Great sugar alternatives at a price I can afford and good delivery times, very happy with skinny food co.
Helpful Report
Posted 1 year ago
Want to feel healthier and happier? Skinny Food Co will help. The best foods for balanced eating, training, allergies and diabetes - but also the best people - just read the success stories and you'll see how kind and supportive SF Co is.
Helpful Report
Posted 1 year ago
Customer Services excellent All the syrups, ice tea syrup and cocktail mixers I have bought are delicious and with the added benefit of 0 cals. Also the muffins, cookie and pancake mixes are great too. Delivery is always on time and reasonably priced.
Helpful Report
Posted 1 year ago
skinny food co is rated 4.1 based on 1,243 reviews