SkipTheDishes Reviews

1.1 Rating 349 Reviews
2 %
of reviewers recommend SkipTheDishes
1.1
Based on 349 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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SkipTheDishes 1 star review on 3rd December 2022
Stef
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 15th September 2022
Kristina
SkipTheDishes 1 star review on 19th July 2022
Anonymous
SkipTheDishes 1 star review on 19th July 2022
Anonymous
SkipTheDishes 1 star review on 26th January 2022
Grayson
SkipTheDishes 1 star review on 14th January 2022
Brenna Ludwig
26
Anonymous
Anonymous  // 01/01/2019
Order took over an hour because delivery driver kept taking new orders and driving all over my town. They were only a couple blocks from my house, (with my food) then proceeded to drive to the other side of town to make another delivery. Food was cold and when I contacted support (after waiting in a long queue) they finally responded then left the chat without helping at all. Now at the back of the queue again I had to wait until finally speaking with another support staff. They offered half a refund, after refusing their half refund. Another 30 min later I finally got my money back, save yourself the hassle. Door dash has some problems too sometimes but their support is much better at least. I think I’m done with these food delivery apps but if I was to use one again skip the dishes would not be an option, absolutely terrible. Very unsatisfied customer
Helpful Report
Posted 2 months ago
Scam the customer not skip the dishes
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Posted 2 months ago
I would give their online chat staff a 0. Took over almost an hour on their online chat for something that shouldn’t have taken more than 5 minutes. Slow response every time I wrote something. Very frustrating!!
Helpful Report
Posted 3 months ago
Actually don't even want to leave a 1. We are seniors living in a basement suite accessible through the back yard. Do Not use Skip the Dishes. We have now had 4 unsuccessful attempts at ordering and getting proper delivery even though I put specific instructions for delivery. Tonight I ordered, one last chance! The driver called when she got here, giving her directions, my daughter arrived home and specifically told her where to go for delivery. No food! I went in search, circling our house 2wce. She had set the food down by the wrong gate, taken a picture to say delivered, then picked the food back up and drove away. It took me 1 1/2 hrs to get through for a refund ( for the 4th time). I then had to go out and get the food myself. I will NEVER use that service again. May be OK for you if you live on the main floor of a house but not if you need specific instructions.
Helpful Report
Posted 3 months ago
Placed the order to McDonald's 3 places from my house. Estimated time is 55 min. McDonald's started making my order immediately. And I just noticed there's no driver matched yet and it's supposed to be here in 20 min. So what now? Best case scenario is I'm getting hour old McDonald's for premium price. If that's the case, I want refund to my bank not skip credits. Kind of shady to take someone's money knowing the service can not and will not be provided.
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Posted 3 months ago
It's always a hassle to get a refund from this company and now that they don't take calls makes it frustrated even more because to be honest from the drivers who can't read the info to leaving the order with strangers or just leaving it in the lobby.
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Posted 4 months ago
Every thing is wrong they don't care about customers they block u from reviewing ur order if it's not a good experience.. the time frames on restaurants are never on point usually 20 + min what they say and when u speak to skip they never care ..I hade 2 people leave the conversation and had to give my order # 3 different times when I was just trying to find out why it was taking so long
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Posted 4 months ago
They never let you know they have delivered your meal. I'm handicapped ♿️ so how do you expect me to get outside to pick up my meal? Your service has gone down over the years. Time to switch to Uber eats.
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Posted 4 months ago
The website placed an order I didn’t place. I called immediately but they refused to give a refund. It was an $85 vs the $20 soup order I actually placed with a different restaurant.
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Posted 4 months ago
What a joke I ordered and never received a thing, complained and they said nothing they could do...never will use again..what a pathetic company no wonder there are so many 1 star reviews...2% of reveiwers would recommend Skip the Dishes ..wow that speaks volumes.
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Posted 5 months ago
Driver doesn’t follow instructions. I put side door not front porch. If I wasn’t waiting and seen him I would’ve never received my meal. Very disappointed and will not use skip again
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Posted 8 months ago
Gave detailed directions to my house and messed it up numerous times . Never again gonna delete the app
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Posted 8 months ago
Ordered food that never came. Skip refused to refund.
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Posted 9 months ago
Horrible! Never got our pizzas for my son’ s birthday party. Never again!
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Posted 11 months ago
We simply never got our food and I have no idea what even happened to it, to be honest. Courier said they dropped it off but it wasn’t at our house or any surrounding houses (we went outside in the snow to check). Ended up having to go down to the store to reorder ourselves and pay for the same food twice. When we asked Skip for a refund, they refused and just referred us to terms of service. Absolutely dogshit service. Never using this app again.
Helpful Report
Posted 11 months ago
I have never tried to get free food nor have I submitted false reviews to get skip credits. Apparently, however, I have had too many "negative experiences" to be given credits for the order I did not receive (which was almost $50) nor any future credits for orders that are incorrect or that I don't receive at all. "There is nothing further" that can be done, according to their chat bots. No response when asked for a record of all of these supposed problems I've been reimbursed for previously. I feel like I'm being accused of lying and theft. Highly disappointed and will not be ordering from them again and risk losing even more money when something like this happens, through no fault of my own, the customer.
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Posted 1 year ago
Placed an order through Skip the Dishes. Started inquiring about an hour later as to what was happening with the order ad there was no communication from Skip the Dishes. Called the restaurant to see if they had the order, the restaurant said that Skip the Dishes had changed the order to a group order which delayed the order. Two hours later the food was delivered and left in the lobby of the apartment building instead of to the apt. We waited 2 hours for cold food. Unbelievable! Save yourself the aggravation, skip,'Skip the Dishes,'!
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Posted 1 year ago
I ordered pizza today and the driver went to the wrong address and left my food there and skipe the dishes only refused half of my money.
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Posted 1 year ago
Used to order during COVID, was happy with service. Ordered couple of days ago, have no idea why they froze my credit card cause something went wrong with thier system, tried to chat with someone on line, stayed 15 min chatting, he couldn't explain why or help me with my questions, that's why I stopped ordering with them.
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Posted 1 year ago
Skip the Dish delivery used to be ok, but have significantly went downhill. I am not sure what the scam is or why they are not rectifying couriers incompetences, but they have repeatedly screwed up orders. It will take almost 2 hours to receive your order, It will show that your food was delivered and not be there or when you go to get your order only part of it is there like a small salad and the entrees are missing. When you contact Skip the Dishes (by chat only!) they say they can’t send the courier back so you don’t get to eat that night. They offer a refund within 5-10 business days and even then I had to chat with 2 different people to get the right amount refunded. The first skip the dishes represented only refunded half my order than left the chat. I was a total of 2 hours trying to rectify it. Never again! You lost my business.
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Posted 1 year ago
SkipTheDishes is rated 1.1 based on 349 reviews